Very welcoming staff on arriving at travel house, Really knowledgeable on the area we wanted to visit, Thanks for making it easy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I phoned Travel House because we were having difficulty booking car parking at Bristol Airport for a last minute holiday we’d seen online. We spoke to Olivia in the Brynhyfryd branch who said she c... See more
Company replied
Lisa was welcoming, warm and made us feel valued. Tailored our requests and searched to find us a really good deal. We always book in Brynhyfryd, always get first class service, thank you !
Company replied
The young lady was very pleasant, and really helpful in getting us the right holiday that we could afford Kind regards Cyril Anderson
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 - 4 Brynhyfryd Square, Brynhyfryd, SA5 9EB, Swansea, United Kingdom
- 01792472221
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us 5* review. We are glad to read that the booking process was made really easy for you.
Kind Regards,
Travel House Brynhyfryd
Gran Canaria
The young lady who looked after this(Olivia Hill) was extremely helpful. She handed all our questions that we asked
16 January 2026
Unprompted review
Reply from Travel House - Brynhyfryd
Hello, We are so pleased that you have taken the time to leave us a 5* review. Thank you very much for your kind words and we are glad to read that Olivia was extremely helpful
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
We have travelled with Travel house for…
We have travelled with Travel house for years and have always found them to be helpful and polite .
15 January 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are pleased to read that you found us helpful and polite and you have used us to book your holidays for many years
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
The young lady Olivia who saw us was…
The young lady Olivia who saw us was so helpful and explained all in detail. Would recommend highly . A credit to your company .
12 January 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are so pleased to read that Olivia was so helpful and you would highly recommend. She is certainly a credit to Travel House.
Wishing you a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
They couldn't of been any better as far…
They couldn't of been any better as far as we were concerned,they managed to get us a Great holiday and the best price
8 January 2026
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for your 5* review. We are pleased to read that you have got s great holiday at the best price!
Kind Regards,
Travel House Brynhyfryd
Very professional staff
Very professional staff, always helpful. Holiday was easy to book. Spent time checking that everything I wanted was included in the booking. Would recommend Travel house If looking to book a holiday, I will be booking my next holiday with them.
28 December 2025
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star review, we are happy to hear that your holiday was easy to book with us and we look forward to seeing you soon for your next holiday.
Kind Regards
Travel House Brynhyfryd
Great service!
As always the best of service and warm welcome. We wouldn't go anywhere else to book our adventures. Thank you to the team .
24 December 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you for leaving us a 5* review. It is lovely to read that you will not book your adventures elsewhere and that we make all your adventures come true!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star Review, we are happy to hear that we offer a very friendly service.
Kind Regards
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for your 5* review. We are pleased to read that Chelsea was great and you had helpful advice
Kind Regards,
Travel House Brynhyfryd
good service
2 November 2025
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star review, we are happy to hear you received good service.
Kind Regards
Travel House Brynhyfryd
Make sure we knew all information and…
Make sure we knew all information and more and we were comfortable with everything. They made sure we knew every bit of detail and if we needed help with anything.
8 November 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for your 5* review. We are so pleased to read that you was given all the information and you were comfortable with it
Have a magical holiday
Kind Regards,
Travel House Brynhyfryd
Very easy and straightforward booking…
Very easy and straightforward booking with professional assistance from Madison Hobbs.
7 July 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you for leaving us a 5* review. We are pleased to read that Madison was professional and you found the booking process very easy and straight forward!
Kind Regards,
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for your 5* review. It is lovely to read that you find the service always first class!
Kind Regards,
Travel House Brynhyfryd
You get what you want…
We have booked the last few holidays with travel house and I just tell them what me and my partner want and they deliver! We’ve had some amazing holidays thanks to this team! Highly recommend
26 October 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are so pleased with the review you have left us :)
Have a wonderful holiday
Kind Regards,
Travel House Brynhyfryd
The girl that served me was efficient
The girl that served me was efficient, looking at all my different options to find me the best deal. She booked me a holiday in no time and I was happy with all aspects, especially the price. Will definitely be back x
28 October 2025
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star Review, we are so pleased to hear that you were happy with all aspects of your booking with us.
Kind Regards
Travel House Brynhyfryd
Reply from Travel House - Brynhyfryd
Hello, Thank you for taking the time to leave us a 5* review. We are glad to read that we were very helpful and you were explained everything clearly.
Kind Regards,
Travel House Brynhyfryd
Staff are always friendly and helpful
Staff are always friendly and helpful. My family has used this branch on numerous occasions so they can always recommend holidays to suit us. A++
14 October 2025
Reply from Travel House - Brynhyfryd
Thank you for your 5 Star Review. We are pleased to hear that you booked with us again and received friendly and helpful service.
Kind Regards
Travel House Brynhyfryd
All the agents in the brynyhyfryd shop…
All the agents in the brynyhyfryd shop are fantastic
20 October 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you for your 5* review. We are so pleased that you choose to book your holidays with us!
Kind Regards
Travel House Brynhyfryd
Called in to look for a Xmas market…
Called in to look for a Xmas market abroad
Represent couldn't be more helpful and we finally booked for Poland
11 October 2025
Unprompted review
Reply from Travel House - Brynhyfryd
Hello, Thank you so much for leaving us a 5* review. We are so pleased that you booked your Xmas market trip and the agent couldn't have been more helpful!
Kind Regards,
Travel House Brynhyfryd
Chelsea is amazing
Chelsea is amazing. She’s been great help us book our wedding hotel. Took the stress away from me. Everything has gone smooth
19 October 2025
Reply from Travel House - Brynhyfryd
Hello, Thank you very much for taking your time and leaving us a 5* review. We are so pleased to read that Chelsea was amazing and took the stress away from you in booking your wedding hotel!
Kind Regards,
Travel House Brynhyfryd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.