To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I booked a break for the summer and…
I booked a break for the summer and Paul was very helpful and understanding with my questions and requests.
Very professional and helpful, booking my break was very smooth and straightforward.
25 April 2026
Unprompted review
Reply from Inspire
We’re delighted to hear that Paul was helpful, understanding, and professional while assisting with your summer booking. It’s great to know he made the process smooth and straightforward for you.
We’ll be sure to pass your kind comments on to Paul — he’ll really appreciate it.
We hope you have a fantastic break and look forward to assisting you again in the future.
Fast and Efficient Booking with No Fuss
Paul Warrington (PW2) dealt with my booking super quickly and efficiently with no fuss. He even managed to correctly take all the details of the five travel card numbers he had to fill in without any errors!
27 April 2026
Unprompted review
Reply from Inspire
Thank you for your fantastic feedback.
We’re so pleased to hear that Paul Warrington (PW2) handled your booking quickly and efficiently, making the whole process smooth and hassle-free. It’s great to know he got all the details spot on, especially with multiple travel card numbers involved.
We’ll be sure to share your kind comments with Paul — he’ll really appreciate it.
We look forward to helping you again in the future.
Our representative Paul
Our representative Paul. W. was friendly, professional and an absolute pleasure to talk with. Really attentive and helpful with the booking process. Great experience. 5*
27 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words! We’re delighted to hear that Paul W. provided such a friendly, professional, and attentive service. It’s great to know he made the booking process smooth and enjoyable for you. We truly appreciate your 5-star feedback and look forward to assisting you again in the future!
Does anyone work there?!?!?
I’ve been trying to get in touch with anyone, literally anyone at inspire travel to help me book a vacation because during our “sign up” we were given a very short and clearly crap demonstration of how to use the “time share”. I’ve been reaching out to these people for assistance for over two years and I’ve gotten one phone call that provided nothing towards my issues. I’m glad many people are having such a good experience with them but it’s quite shocking and feels like lies because my experience has been the complete opposite. Customer service doesn’t even exist here let alone assistance with booking my vacation. We have tried three times to book a trip to the Tahitian and have been met with 1000 obstacles and no one can return a phone call or email. I feel like they straight lied to me to get me to sign up for the time share and have been stealing my money ever since. One of the worst experiences of my life.
23 April 2026
Unprompted review
Reply from Inspire
Hi Kristina
Thank you for your feedback, and we’re sorry to hear about the frustration you’ve experienced.
We would like to clarify that Inspire Travel does not operate or sell timeshare programmes. It’s possible there may be some confusion with another company or service.
That said, we’d genuinely like the opportunity to look into this further and see if we can assist in any way. Please feel free to email us at fulfilment@travelbyinspire.co.uk with more details of your booking or membership, and our team will review this and get back to you as soon as possible.
We appreciate you bringing this to our attention and hope we can help clarify things for you.
Kindest wishes
Inspire
Poor Service
I am a frequent traveller who usually books directly with airlines like British Airways, but I recently used a voucher to book an EasyJet Holiday to Marrakech through Inspire. I regret to say it was a frustrating and disappointing experience from start to finish.
The booking agent was completely uninterested and lacked any sense of customer service. It felt like a chore for them to process my booking.
Despite spending over £1,000 on a 5-day trip, I discovered after booking that no luggage was included. When I called to question this, I was dismissively told that "City Breaks" don’t qualify for luggage. Interestingly, the EasyJet Holidays website clearly states that their packages include 23kg of luggage as standard. Somewhere between Inspire and the airline, the service I paid for vanished.
A competent travel agent should advise a customer if a 5-day international package excludes basic necessities like luggage. Instead, I was left to find out via the confirmation email.
I expected a professional service that would make booking easier; instead, I got a "discount" experience at a premium price point. I will not be using Inspire again. If you are used to the transparency and service of booking direct, I suggest you stay away.
25 September 2025
Unprompted review
Reply from Inspire
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your experience did not meet expectations, particularly as a frequent traveller used to a high standard of service. This is certainly not the impression we aim to leave.
In relation to the luggage, we’re sorry if this was not clearly communicated at the time of booking. EasyJet Holidays do differentiate between package types, and their City Breaks do not include hold luggage as standard. This is outlined within their booking terms, however we appreciate how this may have caused confusion, especially when compared to other holiday packages that do include luggage.
We also regret that you felt the level of customer service fell short. Your comments regarding the interaction with the agent have been noted and will be reviewed internally, as we always strive to provide a helpful and professional service.
We do appreciate your feedback as it helps us improve, and we’re sorry again that this booking did not reflect the experience you were expecting.
Inspire Team
Smooth Booking
Thanks for Paul (PW2)’s wonderful and swift assistance, the booking was made smoothly. So a big thank you.
21 April 2026
Unprompted review
Reply from Inspire
Hi Rebecca,
Thanks so much for your lovely feedback. We’re really pleased to hear Paul was able to help promptly and make everything nice and easy for you.
We appreciate you taking the time to share this and will be sure to pass your thanks on. If you need anything else, we’re always here to help.
Many thanks again!
Paul was patient and managed my…
Paul was patient and managed my difficulties very well. He said he would call me back and he did, with a solution to my issues. A pleasure to deal with
21 April 2026
Unprompted review
Reply from Inspire
Thank you we are really pleased to hear that Paul was patient and supportive in helping you through your difficulties. It’s great to know he followed through on his promise to call you back and was able to provide a solution this is exactly the level of service we aim to deliver.
We’ll be sure to pass on your lovely comments to Paul. It’s a pleasure to have you as a customer, and we’re always here if you need any further assistance.
Helpful and efficient
Julie and Lindsay were so helpful and efficient in booking our dream trip. I would 100% recommend. Fast responses, clear pricing and communication. Super friendly - made our booking process easy.
21 April 2026
Unprompted review
Reply from Inspire
Hi Rachel Thank you so much for your wonderful feedback, We are delighted to hear that Julie and Lindsay were able to help you book your dream trip. Providing fast, friendly, and efficient service with clear communication is exactly what we strive for, so it’s great to know they made the process easy for you.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you an amazing trip.
Reply from Inspire
Thank you for your kind feedback!
We’re so pleased to hear you found our service helpful and quick that’s exactly what we aim for. Your comments are greatly appreciated, and we’re always here if you need any further assistance.
PW2 knowledgeable and very chatty
Agent PW2 was most helpful to my enquiry and we managed to complete a booking. Paul was able to give me a little bit more knowledge and background information given his personal experience of where I was booking Halkidiki. Thank you Paul the family from Devon
20 April 2026
Unprompted review
Reply from Inspire
Hi Matthew Thank you very much for feedback
We’re really pleased to hear that Paul was so helpful with your enquiry and that Paul was able to support you in completing your booking. It’s great to know his personal experience and insight into Halkidiki made a difference and helped you feel more confident in your choice.
We’ll be sure to pass on your lovely comments to Paul. Wishing you and your family an amazing time in Halkidiki!
Thank you again for choosing Inspire, and we look forward to assisting you in the future.
Thank you Haylee !
I received exceptional service from Haylee. She was patient, kind, professional and helped me to book a lovely accommodation for me and my son! I would definitely recommend Inspire to family and friends.
20 April 2026
Unprompted review
Reply from Inspire
Thank you so much Chrissy for your wonderful feedback!
We’re delighted to hear that Haylee provided you with such exceptional service. Her patience, kindness, and professionalism are qualities we truly value, and it’s great to know she helped you find the perfect accommodation for you and your son.
Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience. We hope you have a fantastic stay and look forward to assisting you again in the future!
Fantastic Service from Paul
I spoke to Paul today who was extremely helpful. I told him what sort of thing I was looking for and he was able to point me in the right direction to look into it in more detail, once I had done so I then spoke to him again to book. Fantastic service and cant wait for our lovely break 😀
14 April 2026
Unprompted review
Reply from Inspire
Thank you for your wonderful feedback We're so pleased to hear that Paul was able to guide you in the right direction and support you through to booking your break.
It’s great to know you found the service helpful and straightforward we hope you have a fantastic time and a truly lovely getaway thanks again
PW2- Paul 5*
PW2
Phonecall to book holiday was very easy and Paul was very patient with helping us chose a suitable destination. So excited for our holiday, can't wait! - Karina Martin
13 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely feedback, Karina! We're delighted to hear that Paul made the booking process easy and helped you find the perfect destination.
It’s great to hear how excited you are we hope you have an amazing holiday and make some fantastic memories!
Great customer service
Great customer service, helped me with my booking and questions
13 April 2026
Unprompted review
Reply from Inspire
Thank you for your kind feedback, We're really pleased to hear that our team was able to assist you with your booking and answer your questions clearly.
We truly appreciate you taking the time to share your experience and hope you have a fantastic trip !
Holiday booking , When I called I was unsure of exactly…
When I called I was unsure of exactly what I was looking for and Lucia spent the time going over the options I wished to explore. This allowed me to make an informed decisions that made me feel that things were taken at my pace. Very pleasant experience
9 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words. We’re delighted to hear that Lucia was able to take the time to understand what you were looking for and guide you through the options at a pace that felt comfortable for you. Providing a supportive and informative experience is very important to us, and it’s wonderful to know that this came across during your visit. We truly appreciate your feedback and hope to assist you again in the future.
Paul was a great help
Paul was a great help. Very friendly and took time to make the booking even though I was aware he was due to finish work. Hope you made your train Paul. Thank you
8 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words, We’re delighted to hear that Paul was able to help and made the booking process easy for you. We’ll be sure to pass on your message to him he’ll be thrilled to hear it. We hope your journey went smoothly and we look forward to welcoming you again in the future.
Polite friendly and helpful experience…
Polite friendly and helpful experience thanks to Paul who dealt with my booking today
8 April 2026
Unprompted review
Reply from Inspire
Thank you for your kind feedback Elizabeth We’re so glad to hear that Paul was able to make your booking experience friendly and helpful. We’ll be sure to pass on your thanks to him
We Got There!
What would I do without Julie N?? Legend! Even though she threw a few digs (I'm used to it as an Arsenal fan!). I cannot fault her. She was so patient, even though I knew I was being a pain, and helped me get my holiday booked. A Saint! to say the least. Thanks again
7 April 2026
Unprompted review
Reply from Inspire
Thank you Rochelle for the fantastic review We are thrilled that Julie could help make your booking smooth and stress-free even if she did sneak in a few digs (typical Man City fan 😉). We’ll be sure to pass on your kind words she’ll love hearing them! We look forward to helping you with many more holidays in the future.
been on hold
I have been on hold for 1 hour and 24 minutes absolutely disgusted
7 April 2026
Unprompted review
Reply from Inspire
Dear Michelle,
We are very sorry for the long wait you’ve experienced and completely understand your frustration. Please accept our sincere apologies. We would like to resolve this as quickly as possible and can arrange a callback at a time convenient for you.
Kindly contact us at fulfilment@travelbyinspire.co.uk and we’ll ensure someone gets in touch promptly.
Thank you for your patience,
Inspire Team
Rolls Royce holiday service
We have been dealing with Claire Nicholson, an Inspire Representative, for many years now and I’ve not come across anyone in any line of work who is more dedicated to excellent customer service. I had my own financial services business and took pride in being “the best I could be” but I have to say, Claire is the best travel agent I have dealt with. I was previously loyal to a local company but when there was a small problem they were hopelessly lacking. Claire provides a “Rolls Royce” service and I would recommend her services to anyone who is looking for a holiday.
6 April 2026
Unprompted review
Reply from Inspire
Hi Richard ,
Thank you so much for your wonderful feedback We’re thrilled to hear about your long-standing experience with Claire . It’s fantastic to know that her dedication and service have made such a positive impression it really means a lot, especially coming from someone with your own experience in customer service.
We’ll be sure to pass on your kind words to Claire, she’ll be absolutely delighted. Thank you for recommending her services, and we look forward to helping you with many more holidays in the future
Kindest wishes
Inspire
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