Banner for Transcash Mastercard

Transcash Mastercard Reviews 

6,820
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I'm from germany. I deposited 750€ via voucher to my card. I activated the MAX plan. One day after I deposited the money Transcash is making a charge on my account for 260€ for irregular use. I also... See more

Company replied

Rated 5 out of 5 stars

We have 86 thousend clients and if one smallest company like transcash offers ND get fees it's nice to know all company is ready and I am satisfied.. Off course I bay three times fees to destiny but d... See more

Company replied

Rated 1 out of 5 stars

What a waste of time. Works nothing like a normal Mastercard or even normal debit card. Impossible to buy online even though card is unblocked for online purchases, restricted on internal balance tran... See more

Company replied

Rated 5 out of 5 stars

Had trouble redeeming coupons that I bought on a previous ocassion, but long story short, they managed to help me so that I wasn’t empty handed. Albeit rather difficult to communicate due to their rel... See more

Company replied

Company details

  1. Payment Service
  2. Card Processing Service
  3. Money Transfer Service

About Transcash Mastercard

Written by the company

Le concept Transcash Mastercard®

Cartes et accessoires de paiement prépayés rechargeables acceptés partout dans le monde :

  • Sans banque
  • Sans engagement
  • Sans condition de revenus
  • Zéro découvert

Nos produits

La carte de paiement et retrait prépayée rechargeable

4,90€ la carte

Validité 1 an

Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)

Acheter

---------------------------------------

Le pack de 2 cartes de paiement et retrait prépayées rechargeables

9,90€ les 2 cartes

Validité 2 ans

Rechargeable en espèces dans plus de 30 000 points de vente,
ou par carte bancaire et virement (RIB fourni)

Acheter

---------------------------------------

Le pack de bracelets de paiement sans contact Fyve par Transcash

20€ les 2 bracelets + 1 mini-carte Transcash

Validité 2 ans

Etanche et Ajustable

Rechargeable en espèces dans plus de 30 000 points de vente,
ou en ligne par carte bancaire et virement (RIB fourni)

Acheter

Pourquoi choisir Transcash ?

  • Sécurisez l'argent de poche de vos enfants dès 13 ans
  • Achetez sur Internet sans exposer vos données bancaires
  • Partagez de l'argent instantanément avec un proche ou un ami
  • Voyagez sans Cash et payez/retirez dans toutes les devises
  • Payez sans carte ni téléphone grâce au bracelet de paiement Fyve

 

Des service à la carte

  • Cartes virtuelles
  • Apple Pay & Google Pay™
  • Cartes additionnelles à offrir
  • Code PIN personnalisable
  • Contrôle parental personnalisable
  • Application gratuite (iOS et Android)
  • Service client 6j/7 (appel non surtaxé)

 

En Savoir Plus


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(6,820)

1,782 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good I am very happy to use this

19 April 2024
Transcash Mastercard logo

Reply from Transcash Mastercard

Thanks for your great score! We are happy to read you're happy with our services.

Rated 4 out of 5 stars

Confusing

Your site is confusing as there are several versions. Fine when you find the right one.

5 April 2024
Transcash Mastercard logo

Reply from Transcash Mastercard

Hi David, our website is this one : https://www.transcash.fr/ and you can access your customer space directly from it here : https://transcashmastercard.espace-personnel.fr/login. There's no several versions but if you have questions, you can contact our customer service by calling at 01 53 88 22 76 (free of charge) monday to saturday 9h to 19h, or by email at service-client@trans-cash.fr.

Rated 3 out of 5 stars

👍kool

bien kool👍👍

4 March 2024
Transcash Mastercard logo

Reply from Transcash Mastercard

Merci Mark !

Rated 4 out of 5 stars

Problem in recharging my card

Difficult in recharging your card you née to bourse up thé system

23 February 2024
Transcash Mastercard logo

Reply from Transcash Mastercard

You can choose several ways to load your Transcash card: top-up Transcash or credit card with immediate effect or wiretransfer which can take few days.

Rated 1 out of 5 stars
Transcash Mastercard logo

Reply from Transcash Mastercard

Bonjour Malike, il semble que vous avez réussi à changer votre numéro. En effet, vous pouvez effectuer des modifications sur vos informations personnelles directement depuis votre espace !

Rated 5 out of 5 stars

Fast transaction

17 February 2024
Transcash Mastercard logo

Reply from Transcash Mastercard

Merci d'avoir partagé votre avis sur les cartes Transcash !

Rated 5 out of 5 stars

Had trouble redeeming coupons that I…

Had trouble redeeming coupons that I bought on a previous ocassion, but long story short, they managed to help me so that I wasn’t empty handed. Albeit rather difficult to communicate due to their reluctancy to use english, it went well and it took its while. Worth it in the end though.

4 January 2024
Unprompted review
Transcash Mastercard logo

Reply from Transcash Mastercard

Thanks for your comment!

Rated 5 out of 5 stars

Pratique

Pratique et facile, top

20 December 2023
Transcash Mastercard logo

Reply from Transcash Mastercard

Merci pour ces 5 étoiles 🤩

Rated 1 out of 5 stars

internet criminals minus the guts to do real crime

------------------------------------------------

EDIT 22/12 (11 days after original review)|

In response to the reply by transcash below - where they state that everyone in Europe can buy their creditcard to use the credit bought from them.
There are two possible meanings to the TC response here.
1 you tell the truth. I somehow totally misunderstood multiple sources telling me I need to be in France to buy a Transcash creditcard, and it turns out to be possible to buy one (the card that is, not the credit or the 'ticket') for all European residents after all!! Hurray! All my failed attempts to buy a creditcard for the credit I bought, failed because of me.... I am somehow incapable of buying this, even though I am very capable of buying the credit.
If this is what you mean, I don't understand why you're not sending me the Creditcard or at least explain clearly and unambiguously how to get one. Although In fact in this situation, the real solution would be to swiftly reimburse my money (!)
2nd explanation : the response below is more of the same; you are in some cryptical way trying to avoid affirming the fact that, like I said, transcash-creditcards are only sold to French residents, choosing to focus instead on the different, irrelevant fact, that when a French resident already has the card, they would be able to use it outside France. If this option two is the actual meaning of the response below, then it is, disgustingly, more of the misleading talk the website is filled with. Yet another demonstration of a strategic omission of the truth relevant to the customers, replacing the facts with suggestive and highly confusing formulations that lead people to throw away their money.
--------------

purposefully vague about the limitations. Bought 150 euro credit, paying even more than that, to find out transcash credit can be bought but not always actually used by the buyer, since only people registered to live in france or italy can buy the prepaid card with which their credit can actually be used to pay for things. I wonder if people who start businesses like this can look at themselves in the mirror after a couple years without disgust. I mean, if at least a part of your business model is to lead people on by suggesting they can use credits bought from you to shop as if they have a credit card, when only a fraction of the people actually can and the rest will just throw their money away- you're basically a internet scammer without the guts to do real crime. Very annoyed, seem to have lost my money to transcash like so many other people.

11 December 2023
Unprompted review
Transcash Mastercard logo

Reply from Transcash Mastercard

Hi, you can get a Transcash card if you live in the european area, not just France - this is actually new indeed. Our top-ups are clearly stated to be used to load the card and specific preventive messages are printed on them. Thousands of customers are using our cards on a daily basis or for ponctual uses and our services can be very useful compare to a traditional bank. We are sorry you are feeling this way, perhaps you can try to buy a card if you are in the european area to use your ticket.

Rated 2 out of 5 stars

For me is 2 star why you wait 7 days…

For me is 2 star why you wait 7 days for active you Essencial and you havé only 2500 euro for 1 years im work for 1600 euro for 1 month only Apple Pay is good for me

25 October 2023
Transcash Mastercard logo

Reply from Transcash Mastercard

Hello Teodor,

Thank you for your feedback. You need to activate the Max formula to increase your annual limit.

Rated 4 out of 5 stars

My requests to amend the instructions given by Transcash were immediately followed up.

I was sent an email outlining several dates to abide by. I did not agree and sent a reply. This reply was acted upon favourably by Transcash.

24 August 2023
Transcash Mastercard logo

Reply from Transcash Mastercard

Hi, we are glad our services responded well. We ensure thanks to several procedures that you use properly the cards. We hope you'll continue to use Transcash for your daily needs :)

Rated 4 out of 5 stars

C’est bon

C'est correct et durable

23 August 2023
Transcash Mastercard logo

Reply from Transcash Mastercard

Merci Stanley d'avoir partagé votre avis sur les cartes Transcash !

Rated 1 out of 5 stars

I purchase two card paying 9.99 Euro…

I purchase two card paying 9.99 Euro and when it’s arrived I activate as per the instructions. But when I try to use it online and even cash counter to payment keep refusing! I try to call customer service no response and email also. Kindly resolve it as soon as possible! I’ve written 2 Emails no response from relevant departments!

25 August 2023
Unprompted review
Transcash Mastercard logo

Reply from Transcash Mastercard

Hi, did you check your formula? If you are in ACCESS formula you are limited to a purchase category and in France. If you don't want this, you just have to upgrade formula for an international use of the cards, by providing a valid ID on your personal space or on the app on 'Change formula' area.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look