The Trade Centre UK - Rotherham Reviews 

Great information and help given by Denny, Raqeeb and Max.
Answered all our questions and helped us through the entire process.

Max has been absolutely amazing would recommend so happy with my experience:)

Jake, hassan, and raqeeb very good 👍

Pretty good experience all in all. Process was smooth throughout with clear communication given by Ethan. Very respectful and even though there were technical issues these were made quite clear as well.

My experience was smooth from walking through the door to walking out, from Chris and phill the sales men to Olaf & Jake, Olaf explained everything thoroughly so I understood & Jake went the extra mile even helping me sort out my tax and insurance before I left. Highly reccomend.

Lovely very helpful and friendly if i have any other questions jake would be the one id want to speak to

Came to pick up my new car and Max helped us at collections. He talked me through everything and made the process extremely smooth! Max deserves a gold star x

I do not recommend this dealership.

The cars may be cheaper than elsewhere, but the customer service is very poor. I explained that I don't have a driving licence and only have my passport. I was told I could email a copy of my passport and that would be fine.

I spent over an hour filling in all the paperwork, only to be told by a member of staff that they needed to see the physical passport. She spoke to the manager, who confirmed that I had to bring the original document.

I explained that travelling back and forth would cost me more money because I don't drive, but I was simply told that wasn't their problem.

This could have been explained before I made the journey and wasted my time. Very disappointing experience.

Excellent
Very helpful
Explanation 10/10
Respectfull
Abdullah

Isaac was very helpful and honest while at going through the finance side of the process couldn’t ask for anyone better with his help

Isaac was a great help with sorting my finance out and getting me my car !

This is my third update regarding my purchase (Reg: LA71 UTZ). After raising serious safety issues via an independent health check, including severe steering vibration caused by their "Premium Pack" tyre gel, aftersales advisor. Actually claimed the shaking was an acceptable "product feature." Shaking to the point of being unsafe is a major safety hazard, not a feature.

Because I use my car daily, didnt want a car pulling right,unsatisfactory tyres, 3 differnet brands out of 4 and one as 2.7mm and 3mm,and the phantom appointment to sort the problems out was 4 weeks I was forced to pay for 4 new tyres and an alignment myself to make the vehicle safe. They requested that I email over the invoices so management could review the case. I did exactly that, offering a very reasonable compromise to collect the missing parts (wipers and parcel shelf) and settle the remaining faults (non-working lights, substandard alloys) via a goodwill gesture payment less than the amount needed.

They have had nearly 4 weeks to prepare for this. If thr appointment was even genuine, they should have had the parcel shelf and wipers sitting there waiting as an absolute minimum. Instead, since providing the receipts, the communication has gone completely dead. They are happy to take your money, but as soon as you present them with invoices to rectify their own safety failures, or have any complaints they ignore you. You'd think they would reply with you can collect the parcel shelf and wipers or post them out. As they should.have already ordered them unless of course they was lying. Shame really because this compromise is a good deal

They think comsumer rights act doesnt apply to them despite the claims on theyre website.

Disgraceful customer service. Avoid. If they was a national football team they'd be argentina

The level of service from John, Kara and Jake was excellent from start to finish

Lauren was great lovely lass really helped me with everything thank you

A truly terrible place to buy a vehicle from faults a week after purchase. Ongoing engine management light issues. Vehicle returned after they have had the car for weeks at a time. No fault fault safe to drive. No diagnostic reports given to see if they actually did anything. My presumption is they turned the key and the engine management light was no longer on. Less than 3,000 miles done in a £15,000 car (yes I know it’s second hand) and the turbo fails and takes the engine with it.

Then it’s the “bulletproof” warranty you claim on. Nope drive on damage we won’t repair. £13,500 engine replacement on a car I’ve had less than 8 month. Over 2 years fighting this with the motor ombudsman who have ruled in my favour TWICE and they won’t accept the ruling.

DO NOT BUY A CAR FROM THIS COMPANY!!!!

Experience was straight forward from start to finish. Second car we have purchased!!

Huge thank you to Isaac & Sif!

my experience at the trade centre has being very good and all staff including aBbullah max olaf Joe all help me understand getting my new car and made my experience really good would recommend to other people

Lauren was very friendly and helpful and explained everything clearly and made the proses of sorting finance,tax and finalising the sale a breeze. very happy