TRACKERSHOP LTD Reviews 

I bought a Ghost immobiliser, when they came back to me with the fitting date it was 2 weeks away, unfortunately I was away. I cancelled the order and asked for a refund as I would book it again when I wasn’t travelling. It’s been 19 days and 2 phone calls with no refund. Come on, this is not difficult.

EDIT: I just want a refund now as I was away. That simple, 4 calls over a month, lots of promises. Still no refund - that’s all I want

I required a tracker urgently so I could get insurance for a new vehicle. I was promised someone would contact me with an installation date within 24 hrs. This didnt happen. I foned their installation service and they could not give me a date either as they could not make contact with their fitters. I cancelled my order. I now have telephoned and written emails every week and no one replies to them to organise a refund.
Not a great service if you are in a hurry and need a refund.

The engineer, Edson Dias, arrived on time, was well presented and professional. The installation, both tracker and immobiliser was completed more quickly than I had anticipated - about 2 hours in total. Operation was explained clearly.

Edson carried out an immobiliser, tracker and F&R camera install for me. He arrived in good time, was very professional and courteous, and the items were installed very cleanly with wires only showing where necessary (short section of windscreens). He walked through the basic configuration with me, answered all questions, and made sure I had the necessary (mobile) apps installed. I was left with documentation, so I could review and make changes after he left. Great install, and I would like to thank Edson for the install, and Aaron (sales) for walking me through the tracker/camera choices and benefits.

The usual excellent service provided by Jenny Williams.
Another addition to the fleet protected.

Just wish other companies were as easy to deal with.
5 Star service *****

Great experience from purchasing to fitting. Unfortunately the first appointment had to be rescheduled as it was pouring. A week later Edson came and it was smooth sailing. Job completed withing 30 mins . Epson took the time to explain everything to me and installed the fob on my phone. Thanks Edson

Peter was great. Very helpful and understanding and relentlessly cheerful!

Aaron was great in helping me select the right tracker for my new car and organising an install. Really helpful and easy to organise.

Outstanding service. Edson was very professional and explained everything very clearly, a credit to himself and the organisation.

Mr Edson Dias has been amazing and been a great help all thru.

Went above and beyond to teach wxtra about ghost parts.

Amazing and professional ..

I would highly recommend him ..

10 Star service from my end.

Everything went smoothly with my new ghost, until the install, the engineer Edson Diaz was solid, but he was sent by the Tracker team with the wrong files for my new model Qashkai, they knew the year and model, but just couldn’t be bothered to check with the Ghost team, it then took over 3 weeks for another visit, luckily the engineer Edson Diaz arrived with new files and everything worked fine after that, Edson went over the starting procedure thoroughly (lucky for me) later I got a mail from the Tracker team installers SGH Connect and the starting procedure had a step missing.
Tracker team seem to be just a middle man and Aren’t very thorough in their prep work…..the only person that I can be very positive about is Edson Diaz the engineer, the rest was not a good experience.

Everything prior to paying, faultless. Once you have paid… Absolute waste of time. TrackerShop and Scorpion are the same company!

I spent £2,000 on a Ghost immobiliser, Scorpion S5 Tracker and front & back dash cams for an SVR along with matching cameras for a Q2 all to be installed on the same day. The salesperson advised me that due to me being down South they would have to wait for “Their fitter” to be available which would be a date 4 weeks away, which I had no problem with.
During this time a friend of mine said why didn’t you use “RetroFit South West” a local company based in Saltash (Cornwall) of which I had never heard of them unfortunately.

When I opened the door on my install date I was confused as the installer was that of someone from “RetroFit South West” of whom TrackerShop subbed out the install works to.
Retrofit I can not fault in the slightest, genuine guys doing a genuine decent job taking care in all parts of our vehicles.
My Scorpion tracker registered and then for a whole month didn’t work. I made numerous of calls to TrackerShop who could not care in the slightest. I was told phone call after phone call someone will call me back to resolve. I literally had to call, and refuse to put the phone down until my matter was dealt with. Then I had a really decent guy deal with my issue and book in a new install date there and then. This was a second booking I now had to make myself available for. Again they sent Retro Fit and again they could not resolve the issue due to it being a faulty tracker that couldn’t find signal. I then had to wait for a new Tracker to be delivered with a built in GPS antenna for a THIRD visit to then be booked. I have since had to chase and email for a response and now i am three weeks into waiting for another response. I have had a tracker installed that I paid for and paid the subscription for, for it to not function or work correctly and I haven’t had a single offer of compensation offered.

I honestly wish I didn’t waste my time with TrackerShop and went direct to “RETROFIT SOUTH WEST” So if your down in the South West I highly recommend RETROFIT South West of Saltash.

As for TrackerShop don’t even waste your time with your generic response, I’m not interested you’ve had plenty of opportunities to sort this… Good Bye

I called Trackershop with a Subscription Query.
Spoke to Arron who very quickly realised what the issue was and rectified it straight away. Great Customer Service, always been professional and helpful when asking about other products they have to offer.
Would definately recommend to others.

Jenny was very helpful and informative

Fantastic customer service and after sales service

Everything about the process of getting the ghost installed from getting it booked to having it installed was simple and efficient, very happy with the staff on the phones as everyone was polite and helpful I was also very happy with the engineer Edson Dias who again was punctual, polite and explained everything clearly.

Dave messaged to let us know what time he'd be with us and again when he was close by.
He stayed with us until the problem was sorted which ended up being quite a few hours.
Whilst he was carrying out the work he explained the process throughout.
Great job 👍

Edson kept me updated on his arrival time, and was very professional in his approach to the job and very helpful in explaining how it all works.

Trackshop was amazing from start to finish, they explained everything to me clearly and provided me with all the information i needed to be happy with my purchase. They booked me in instantly with 3 working days which great.
Edson the engineer was amazing very efficient, kind and great sense of humour and was amazing at explaining and answering all my questions. He installed the device professionally and carefully and then tested and explained everything how it works and also provided amazing advice.
He was amazing with time keeping messeged a day before with time slot and messeged me an hour before he arrived and came on time. Thankyou so much for the amazing service and great conversation