The toy was delaid as the batch in the warehouse were damaged and they wanted only to send an undamaged one. I appreciated the human eye over the quality and the cuddly toy i recieved was perfect. I... See more
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Review summary
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Good selection on offer and found what I wanted at a reasonable price. Delivery was a little on the slow side as not despatched until 12 days after order placed but made no difference in this instant... See more
I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should h... See more
Pleased with the overall experience really. I found a couple of unique gifts at competitive prices, which were despatched and delivered pretty promptly. And received good support via the online chat t... See more
Company details
Written by the company
SEE HUNDREDS OF UP-TO-DATE REVIEWS ON REVIEWS.CO.UK NOW! ★ ★ ★ ★ ★ Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning. You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come. Remember to shop Toy Street, where fun lives!
Contact info
Bowthorpe Shopping Centre, NR5 9HA, Norwich, United Kingdom
- 01603 974303
- mail@toystreet.co.uk
- www.toystreet.co.uk
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Ordered a bike which we returned as was…
Ordered a bike which we returned as was smaller than we realised for my 5 year old. Returned intact and hadn't even opened the packaging. Returned by tracked postage and 2 and a half weeks later still waiting for a refund. Emailed proof of return and tracking details with date they recieved the item back. Keep being told the refund will be escalated but never hear anything back. Never have I had this many issues in returning something, would never buy again from here. Called again today and now im being told the refund is in process but I have not recieved any notification to say my refund has been processed. Awful customer service, quick to take my money but hesitant on giving it back
13 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is absolutely not the level of service we aim to provide at Toystreet.
Please rest assured that we want to put this right for you as quickly as possible. Our returns and accounts teams are incredibly busy at this time of year, and we’re very sorry for the delays you’ve experienced. The team is working through cases as quickly as possible, and your refund is being processed.
If you would like any further assistance with this order please contact us at mail@toystreet.co.uk with reference number 6170, our customer service team will be happy to help, confirm the current status of your refund.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Best delivery
My friend’s 1 year old loves the toy and it was reasonably easy riced when compared to other sellers but with the best delivery options.
2 October 2025
Positive experience
Saw some negative reviews here but risked it, as item wasn’t available before Christmas on Amazon. Dispatched quickly and sent with registered mail, which arrived a week later. Positive experience here!
6 December 2025
Unprompted review
Toys never received
My toy order was supposed to be delivered 12/13 November but didn’t arrive. And after repeated emails and promises it still never arrived. I requested a full refund and I am still waiting for my money. I would not recommend this company to anyone!!
11 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had. This is absolutely not the level of service we aim to provide at Toystreet.
It’s very disappointing to hear that your order didn’t arrive within the promised timeframe. We completely understand how frustrating this must be, especially when you’ve reached out multiple times.
Please rest assured that we want to put this right for you as quickly as possible. If you could contact us at mail@toystreet.co.uk, our customer care team will prioritise your case, confirm the status of your refund, and ensure it is processed without any further delay.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Thank you,
Team Toystreet
Long wait
I received my items today, it took over two weeks to arrive. I did not get a confirmation email so I had no idea when it was due to be delivered.
24 November 2025
Reply from Toy Street
Hi there,
Thank you for taking the time to leave us this feedback.
We have investigated your order and can see that this was placed on 24/11/2025, and you were given an estimated delivery window of the 3rd of December to the 11th of December 2025. The current date as of writing this is 02/12/2025, as such we are still processing your order as planned.
The estimated delivery dates for your order are available on the check-out page, as well as in your confirmation email. If you need any further assistance with your order, please get in touch with us at mail@toystreet.co.uk with reference number 5020 and a member of our team will be happy to assist.
Thank You,
Team Toystreet
Everything I wanted and it all arrived…
Everything I wanted and it all arrived quickly.
24 November 2025
Sent the wrong item
Sent the wrong item - they sent a similar one but nearly £20 cheaper. Conveniently the item I actually ordered is now ‘out of stock’ - can’t help but feel they’ve sent the wrong one knowingly in the hope I wouldn’t notice. Pretty rubbish service when it’s a Christmas gift for a 4 year old who will now be disappointed.
26 November 2025
Unprompted review
Reply from Toy Street
Hi there,
We’re really sorry for the frustration this has caused, especially with it being a Christmas gift. This definitely isn’t the experience we want for our customers. Our Records show that we have asked for the incorrect item to be returned so we can put things right, and we’re doing our best to source a replacement for you as quickly as possible.
We understand how disappointing this is, and we appreciate your patience while we sort it out. If you have any questions or need further help in the meantime, please don’t hesitate to reach out to us at mail@toystreet.co.uk with reference number 9857.
Thank you,
Team Toy Street
slow customer service, slow dispatch times, zero comms. Avoid
struggling to get a response on an order placed a week ago despite the promise of quick delivery on their site. Now not going to get to the recipient anywhere near on time and I will need to pay again for forward postage. Not impressed with the customer service, speed or handling of any of this order. Avoid and purchase elsewhere
For clarity to this response below. I didn't email to randomly change my address. After the item not even being dispatched for seven days and me having to email to chase. YOUR customer services emailed me back and said I could change it's address. No mention of needing to call in order to do it before it was finally ever sent. Please do not misrepresent the facts. My review is accurate, your reply is gaslighting.
I will be emailing as per your suggestion and I will update here. I don't appreciate anyone pretending they are going to resolve an issue for show.
24 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for sharing your feedback, and I’m really sorry to hear you were disappointed with your experience.
Our delivery dates are estimates, and while we do everything we can to meet them, occasionally there can be delays outside our control. Our records indicate that we received an email from you asking to amend the shipping address on the order. We do ask for up to 48 hours to respond to email queries, and If you ever need an urgent amendment, such as changing a shipping address before dispatch, we always recommend calling our customer service team so we can update it immediately.
I’m sorry if this wasn’t clear at the time or if it caused any frustration. We understand how important smooth communication and timely dispatch are, and your feedback will be passed on so we can continue improving our service.
If there’s anything still unresolved or anything else we can help with, please let us know at mail@toystreet.co.uk with reference number 5537, and a member of our team will be happy to help.
Team Toystreet
I was really happy with the service and…
I was really happy with the service and getting the products in good time. I’m also really happy that they are made from recycled materials. Love the feel of the fur on the donkey. I probably should have gotten the next size up but didn’t want to spend more.
23 November 2025
Unprompted review
So easy to buy from, great prices
So easy to buy from, with great prices , would certainly recommend them and wouldn't hesitate to buy from them again
1 November 2025
Unprompted review
Using toy street down under
Best price globally for this item. Fast tracked delivery.
6 November 2025
Unprompted review
Excellent experience
Excellent experience. Was dubious about placing an order due to other reviews. Estimated delivery was over 3 weeks from when I placed my order but I ordered on 14th November and all of my order arrived today on 21st November. Really pleased. Great prices.
21 November 2025
Unprompted review
I ordered 3 items on 2nd November
I ordered 3 items on 2nd November. It’s now 17th and still not arrived. I’m having trouble contacting them to get a refund as they were birthday gifts that I’ve had to re buy elsewhere. Do not buy from this company unless you’re not in a rush to receive the items that you’ve paid for!! Terrible service 😡
2 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the delay and the trouble you’ve had trying to reach us, this is absolutely not the experience we want for our customers.
Please send us an email at mail@toystreet.co.uk with your order number and the email used at checkout so we can look into your shipment right away and a member of our team will be happy to help.
Thank you,
Team Toystreet
Very negative experience with this company.
Positives - The item I ordered was in stock & offered at a good price.
Negatives - The item has not been delivered now well over a week overdue. Contacting their help desk results in repeated replies that the item is still on its way to their main warehouse. No dispatch date in sight & a date deadline to fulfil on this gift to my grandchild looms. Their website is poor. Very unhappy.
12 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for sharing your honest feedback, and I’m really sorry for the frustration this delay has caused, especially with a special date for your grandchild coming up.
While I’m glad the item and price met your expectations, the overdue delivery and lack of a clear dispatch date are understandably disappointing. We’ve seen some transfer delays between our sites due to the holiday season, but you should still be receiving clearer updates than what you’ve had so far, and I apologise for that.
If you would like any further assistance with this order, please get in touch with us at mail@toystreet.co.uk with reference number 0115, and a member of our team will be happy to help you. We’ll also make sure your feedback about the website and communication is passed along so improvements can be made.
Thank You,
Team Toystreet
Item not received
I placed an order on the 7th November with an estimated delivery date between 11th-12th of November. As of the 16th of November I have not received my item or any update on it. I have tried to use the form on their webpage but it will not open so am unable to reach out via their usual process.
11 November 2025
Unprompted review
Reply from Toy Street
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the delay and the trouble you’ve had trying to reach us, this is absolutely not the experience we want for our customers.
Please send us an email at mail@toystreet.co.uk with your order number and the email used at checkout so we can look into your shipment right away and a member of our team will be happy to help.
Thank you,
Team Toystreet
Terrible customer service! Avoid
I ordered 10 comfort blankets for my baby because they keep getting lost. Two weeks after placing the order we hadn’t received any correspondence or our delivery, we had just received the original e mail stating that delivery would be in 2-5 days. After 2 weeks we phoned up and was told they would be going out for post in a day or 2, as there were only 7 in stock and they were waiting for the last 3 before they sent out. A week later we had received no more correspondence so we phoned up to be told they were still waiting, we asked if they could possibly send what they had in stock and send the remaining when they had them, keep in mind it has now been 3 weeks and we haven’t received any updates, the customer service agent (if you could call them that) said they could do that if we were to pay postage again to send the second delivery. This company deserves to go bankrupt based on this encounter and I’m sure they will. I’m so bored of business blaming the economy on their struggles, when they are offering customer service like this. Steer clear, they may or may not send your item out (my order value was about £80) so only order what you can afford to lose, because I’m sure of I wasn’t chasing them it wouldn’t have been sent at all!
In the end I asked they send the 7 and refund the 3 and I will be blacklisting this company with all of my friends and family!
22 October 2025
Unprompted review
Reply from Toy Street
Hi There,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration the delays caused. We understand how important these comfort blankets are, especially for little ones, and we never want a customer to feel they’ve been left without updates.
To clarify, we do not blame the economy for any delays. As outlined in our FAQs, we operate from multiple warehouses across the country, and items must first reach our main dispatch hub before an order can be shipped. In rare cases, particularly as we approach the busy holiday period, delays can occur when our transport partners transfer items between locations. These delays are outside of our direct control, but we always do our best to minimise any impact on our customers.
In your case, your order was held because we were waiting for the final three blankets to arrive at the dispatch hub so that the full order could be sent together. We’re sorry this was not communicated more clearly. When you requested the split shipment, the postage charge referenced was simply the standard cost required to send two separate parcels rather than one, not an additional fee we impose intentionally. That said, we completely understand how this came across, and we will be reviewing our communication to ensure situations like this are explained more clearly.
We’re glad we were able to send the seven blankets and arrange a refund for the remaining items as requested, but we sincerely wish the process had been smoother for you. Your feedback is important, and we will be using it to improve both our customer communication and internal handling of partial-stock orders.
Thank you again for bringing this to our attention, and we’re genuinely sorry for the inconvenience caused. If you would like any more assistance with this order please get in touch with us at mail@toystreet.co.uk with reference number 10098428, and a member of our team will be happy to help.
Thank You,
Team Toystreet
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