Toys "R" Us Reviews 

Dodgy company which goes directly back to hobby warehouse and there person to deal with Erano who doesn’t understand or just doesn’t care and comes up with all possible lies to have anything with compensation for a dodgy product just go directly to business and consumer affairs as they will help you out

It’s been a long journey for this brand but we’re glad it’s back and maybe not the same but still very good and my kids are happy and so am I with this company.

my daughter has her registry set up for the baby she's expecting, but so far two purchases have been shipped directly to my daughter without ANY INFORMATION in regards to who it came from. my friend that ordered one of the items also said she did not receive any notification of the item shipping or being received.
ii would NOT recommend their baby registry to anyone. amazon can do the same, and you get notifications. My daughter is sitting with a nice giftbox of items and zero idea who it is from.

IAM A TOYSRUS WHALE, 1 DAY BEFORE STAKING AFTER HOLDING THESE EXPENSIVE NFTS FOR 3 OR 4 MONTHS I GOT BANNED TODAY! ELIHANDRO IS IGNORING ME 2! HOW IS THIS NOT THE MOST TERIBLE NFT PROJECT INCLUDING RUGS IN THE WHOLE WORLD!

PLEASE HELP!

I’m happy they’re still around for my daughter. Great service

This is specific to Canadian Toys/Babies R Us.

I havent had any issues in store or online. I open my packages when they arrive and verify quality and functionality. I contacted them as I ordered a 3 pack of Dr Browns bottles, but it only came with two bottles. They didn't even try to send me to a store, or sent it back... they took my word and provided a full refund for that item - which truthfully was beyond generous and beyond the resolution I had hoped for.

Ordered an item to pick up in store and accidentally ordered same item to be shipped to my home with shipping charges. Tried to immediately cancel the item being shipped as I already ordered it to be picked up at store location. It has been a nightmare trying to cancel item and no ability to contact company. I sent online forms yesterday with no response and have been waiting for over 30 minutes in Queue to try to contact an online customer service person. Looks like they purposely make it impossible to cancel or correct an order.

I wish I had seen the reviews before I ordered and then they couldn’t deliver for an Xmas present as out of stock. I ordered and paid in Nov 2022 it’s now March 2023 and still no refund of nearly £100!! You can’t speak to anyone! I’ve sent 25 emails with no results.DO NOT USE THIS COMPANY

I purchased a baby thermometer kit (Vital Baby Protect Healthcare Kit).
It arrived faulty as the thermometer didn't work.

I sent it back for a refund via tracked delivery, and despite chasing repeatedly, a refund was never issued.

I placed my order at the start of November and you guessed it. I’m still waiting for my refund!
Customer service is terrible.
Asked to speak to a manager or a complaints department and was told they don’t have managers or a complaints department.
I raised a dispute with my bank which toys r us lied about to refuse my claim.

DO NOT ORDER.. terrible experience.. stick to Smyths! Still waiting for refund!

Ordered an item which was discounted for my daughter on 07/01. I had heard nothing for weeks so sent a message via the website and still heard no response after over a week. I messaged them on fb to only be told that their system was experiencing faults when I ordered the item and it wasn’t process (even though I received an email saying it had been processed so I don’t believe this). They have said the only way they can deal with this is to offer me a refund and for me to purchase the item again, which is no longer in stock!! I asked if I could raise a complaint as I find it appalling that had I not raised this issue with them then I probably would not have heard from them, yet they’ve taken my money for this item! They don’t appear to have a complaints policy in place as they have just told me that they would ‘note down my dissatisfaction’ which in other words means they will do absolutely nothing!

I wish I had seen the reviews of this company on Trustpilot earlier as company is not adding critical reviews on the website. I ordered a toy as a Christmas present, got a wrong one, needed to send it back, wait till they got it and to wait a further 14 days for the refund. The 14 days have passed but I am still haven't got a refund. My little one could have ended up without a present, but fortunately had more than one ordered for him. I wish people who are buying from this company can see Trustpilot reviews and the rating of 1,6.

Do not ever order from this company!! Ordered a kids smart watch way back in November and still waiting. Get no response except to say they'll look into it.

Met a no manners staff at Sunway Pyramid branch. I'm asking for nerf gun bullet, but the staff point me to nerf gun. I asking again and again, then the staff show me angry face and talk unpolitely. Finally I found out he don't understand English. Really disappointed and spoilt my mood while I'm going there to buy toys for my children.

Toys r us are absolutely awful. Brought a drone before Christmas for my son and it was discounted from £49.99 to £34.99, got the product which is faulty. Have sent in videos as requested they now will not send me a new drone but it’s not longer discounted and the cost is £49.99. Not sure how this is my problem and I should just be sent a new product. They are now expecting me to return the faulty item, get a refund and then purchase at the higher price! Awful company and not the toys r us I remember as a kid! Will never use them again! It’s like talking to a robot on customer service if you can even call it that!

I find myself in a similar situation to previous customer. An item with express delivery was ordered on the 16th of December, didn't arrive until after Christmas. There is no receipt in the parcel and no return address. I have now contacted the customer service 3 times using the website form and email to obtain a return address and have received no response.

Their return policy makes it nearly impossible to return any item. Must be within 30 days, unopened, with original receipt… period! We received two nearly identical gifts, one being a toysRus exclusive toy. I kept it aside, politely thanked those who bought it; and attempted to return the unopened box, a ToysRUs exclusive, still currently in their shelves, 3 days after Christmas in hopes of store credit to buy a different baby doll. Nope, turned away and refused. Do not shop here for any gifts!

Ordered 2 items for son’s Christmas from Babies R Us. After a considerable wait, only 1 item arrived in a small box, with the second (more expensive) item missing. There is no number to call so I had to email their customer service. They took several days to get back to me and when they did they simply said that their warehouse indicates both items were shipped and that I am apparently mistaken. I replied with the picture of the small delivery box and asked how two items could possibly fit in there, and have had no reply.

I am having to request a charge back from my bank like most other customers here. I should have checked these reviews before using them, it seems they closed down and now somebody is using the old good name of Toys R Us to trade on with an amateur and shambolic team that does not know what it is doing since they reopened in September 2022.

Such an awful company! How can they email me an hour before Christmas Eve to inform me the Christmas present I purchased 5 days ago to go directly to my Nephew (who lives in a different country to me), for his first Christmas has now been cancelled?? What on earth am I supposed to do from half way across the world with 24 hours to spare?

Never ever again. Please stay far away from these clowns.