Tower Health Reviews 

6,310
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and Beauty Shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(6,310)

96 reviews in the last 12 months

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Rated 3 out of 5 stars

Free offer is it?

The product Joint Plus is great for my wives knee pains and I would give it 5 star.
However it is the pricing that I find confusing.
One tube is £17.95, if I buy 2 get 1 free as advertised it costs £44.85, surely it should be £35.90.
On a lot of your pricing like buy 3 get 3 free the costs don't make sense.
I would appreciate a answer I tried phoning but got no answer.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Targeted pain relief

I ordered my Paingone plus pen. It arrived quickly. I started using it yesterday. I hope it will help me manage my chronic pain. However, the product has a money back guarantee that I can use, if it doesn’t help.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Prompt despatch

A positive experience when shopping with Tower Health. They acknowledge orders promptly and equally despatch them almost immediately. I have found them really reliable.

4 March 2025
Rated 1 out of 5 stars

Left late & at wrong gate, with no apology.

I'm sad to report that Evri ( Courier)& Tower Health performed very bady. My package arrived late & at the wrong gate. When I reported the error & was told it had been left in a 'safe place ' which was on the ground outside the wrong gate after 8pm Neither Evri or Tower Health have had the courtesy to even offer an apology. I had to deliver a neighbour's parcel, which also had been left on ground outside the wrong gate, hardly a 'safe place'.

10 April 2025
Unprompted review
Rated 4 out of 5 stars

Product arrived quickly but the…

Product arrived quickly but the promised free gift wasn’t included. When I messaged customer service Millie sorted this out really quickly for me and the gift arrived very quickly. The pain gone plus pen seems to be making a difference to the arthritis in my knees though the sensation of using the pen takes some getting used to!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service band really helpful.

This was my first contact with Tower Health - and I am sure it will not be my last. Their service, both via email and on the phone, was excellent. It was clear they know what they are talking about and are caring of their customer’s needs

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Have a hip problem with no cartiledge…

Have a hip problem with no cartiledge which causes pain not only in my hip but also in my knee which causes extreme pain
I contacted Tower Health and have purchased Easy paingone
And paingone plus
Being use both of the products for a few days now and i have noticed relief in the pain in the day and night
Can honestly say relief in pain
Not a quick fix you have to persevere

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Arthrogel working well!

I have been using Arthrogel regularly for the last three weeks, and it has give positive relief from hip and knee pain. I prefer natural remedies and don’t like using ordinary painkillers, so I came across Tower Health online. Their customer service is excellent and delivery is super fast and efficient.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Tens treatment obviating tablets & ointments

I was diagnosed as having Osteo Arthritis in my spine & neck In 2022 & have been self treating on a low key due to my wife's illness which resulted in her death on 10Jan25 Regular painkillers worsen my pain so I decided to contact Tower Health about using the Tens approach having had success with one of their Pain Gone Tens Pens. After a friendly discussion with Joseph I ordered some of their special equipment
which can be activated remotely as and when required. There was was no hard sell during the discussions but I did receive some good advice.

18 February 2025
Unprompted review

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