Tower Health Reviews 

6,309
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and Beauty Shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(6,309)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Very welcoming experience with your…

Very welcoming experience with your product, I found Arthrogel very good at soothing the inflammation in my knees and also I now have been using it to ease my back. I shall definitely reorder when my supply is getting down. My regards to your team.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

doesn't work for me ... continued ...

This product, despite being acclaimed by folk saying they can walk again after using ArthoGel, does NOT work. I have now been using it for months. I still cannot move/walk without pain. I have three unopened tubes if anyone who finds it miraculous would like to buy from me. Thank you!

Thurs. Sept 25, 2025.
Following my review above, I was contacted by Simon Lempard of Tower Health regarding a full refund (which is already enroute to my account). He also took the time to discuss my issues and was most generous and helpful, allowing me to keep the 3 tubes (despite the refund) and to keep using the ArthoGel, suggesting I call him in 3 months to report any progress or not. How many other companies are this accommodating! Thank you Simon and Tower Health, for your compassion and understanding. Despite my original disappointment, Tower Health gets a 5 star from me today! Keeping fingers crossed

18 September 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Dear Mr Zanelli, I'm really sorry to read that unlike for so many others, ArthroGel hasn't worked for you. Don't forget, when you make a purchase with Tower Health you're covered by our money back guarantee. I'll ask a member of our team to reach out and arrange a return of those tubes and we'll get a refund right back to the original payment method. As part of your purchase from Tower Health, you're also entitled to free, no-obligation advice from our specialist health advisors. Please give them a call - they'll be happy to with advice on how you might be able to ease that pain and get back to what you love best.

Rated 5 out of 5 stars

A product that works

This is my second month on Collagen patches. I have arthritis in both hips and gum disease.
I was delighted to hear from my Hygienist at my appointment yesterday that my gums were looking good and to carry on using the patches, she is going to recommend them to her other patients.
I’ve noticed my mobility has also improved when walking my dog.
So glad I gave these patches a try, I’m no longer reaching for the paracetamol.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordering from tower health is an…

Ordering from tower health is an extremely easy procedure. Parcels are delivered quickly, sometimes I am able to receive my parcel the following day without any charge, which is great service.
I have been using the company for a few months and have purchased a variety of products, all of which I am very satisfied with. I always make it a priority when looking for a new product, to checkout tower health first. I find there offers very attractive and benefit every time I order. Great service, great products, great price. Thank you to tower health.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered and within a couple of days…

I ordered and within a couple of days my order was with me.
The Glucosimin gel is our go for help when our old joints and backs play up.
So much better than pain meds for us both.
Easy to apply and it doesn't leave a sticky skin.
Thank you.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Service was very good .arrived next…

Service was very good .arrived next day, paingone pen have been using it for week definitely feel the difference after use .you also included some free CBD Patches .which I have also been using ,I think if I order more of these I wood try the higher strength ones

10 July 2025
Unprompted review

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