Touchstone Worktops Reviews 62

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Dave and the team at Touchstone were recommended by my builder. (We dodged a bullet by almost booking a complete cowboy to supply and install our worktop). After a professional, reassuring chat with D... See more

Rated 5 out of 5 stars

We were looking to order worktops for our new kitchen and stumbled upon John and his team @ Touchstone. They were very helpful and helped us make an informed decision. All the teams involved were f... See more

Rated 4 out of 5 stars

Great communication from the start, was able to choose a section of the slab for my worktop. Very nicely made to the template, and delivered by a helpful team.

Rated 5 out of 5 stars

Bought a piece of lovely granite from Touchstone for my fireplace. I don’t usually do reviews but this was possibly the best customer service I’ve ever had! Two thumbs up for David who went out of his... See more

Company details

  1. Stonemason

Information provided by various external sources

Here at Touchstone Worktops, we specialise in providing a huge selection of granite and quartz materials for kitchen worktops and bathroom surfaces to complement any design or décor. We also supply marble, limestone and slate slabs for all aspects of the home including bathroom vanity counters, bath surrounds, shower cladding and beautiful wet-rooms. With more than 150 years experience in the industry and with reliable, professional relationships with some of the leading suppliers of granite, quartz, limestone, slate and marble around the world, we have become one of the most respected suppliers of exceptional stone kitchen worktops in London and surrounding regions. We provide a completely comprehensive service, from the templating and sourcing of your perfect material, to our professional fitting and customer care which ensures the highest quality standards, products and finishes. Combine this with our fast and efficient turnaround times, we always satisfy the demands of our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 5 out of 5 stars

Fantastic- I will never go anywhere else

Great selection, fantastic quality, brilliant service
I used Touchstone for countertops in my new kitchen and was blown away by the service. I cook with a lot of ingredients that can stain and was very nervous about maintaining the pure white quartz that I loved - no problem they gave me samples - which I then put through turmeric hell and it passed! I was so happy with the stone, the service and the quality of their work. I felt confident enough to do my sideboard tops and window sills too. They really do care that you get what you want and feel happy with the result. It’s pretty unusual these days for a company to remain invested in pleasing its customers even after the customer has handed over all their money - but they are! Bravo Touchstone and many thanks to David, John, Andre and the rest of the team who are true gents and very, very talented

18 January 2021
Unprompted review
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Reply from Touchstone Worktops

Hi Susan , many, many thanks for both your own and your daughter's orders this past year and for your lovely review of our services. Please keep in touch. Our very best regards, David, John and The Touchstone Team.

Rated 5 out of 5 stars

Professional and friendly service

We’re really pleased with our dark granite worktops. Efficient, friendly and helpful team who did an excellent job - their advice and attention to detail made all the difference. Thank you !

18 October 2020
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, friendly people, good choice of stones and marbles, they were reliable, on time and with reasonable pricing. I strongly recommend them.

15 October 2020
Unprompted review
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Reply from Touchstone Worktops

Thank you Pascal, we very much appreciate your positive feedback. David and the Touchstone Team.

Rated 5 out of 5 stars

Looking for work tops? Use these.

There aren't many companies that I feel compelled to sing their praises. Touchstone is one of them. From start to finish they have been an absolute joy to work with. Helpful, but without any pressure. Quick, but without being rushed. Their level of professional from start to finish has been unrivalled. The quality of work and attention to detail, second to none. Use them. It's as simple as that.

10 September 2020
Unprompted review
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Reply from Touchstone Worktops

Hi Gary, thanks very much for taking the time to write such a great review. We'll pass your comments on to the fitting teams who did the real hard work of carrying your big quartz kitchen island into position. Looking forward to completing your step and threshold shortly, thanks for the business. David and The Touchstone Team.

Rated 5 out of 5 stars

Brilliant products & service

Brilliant product and brilliant service! We ordered three worktops from them and everything was fantastic from start to finish - from the samples sent quickly all the way to aftercare. David was fantastic - quick and very responsive. Highly recommend them

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From start to finish Touchstone were thoroughly professional and a pleasure to deal with. We are absolutely delighted with the final result. I cannot recommend them too highly.

23 April 2020
Unprompted review
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Reply from Touchstone Worktops

Thanks so much much for your order and your very kind review Peter, it has been a pleasure working with you on this project. Our best regards, David and The Touchstone Team.

Rated 5 out of 5 stars

Absolutely marvellous service.

Absolutely marvellous service. Very professional, efficient, friendly and accommodating. Our kitchen worktop looks amazing, the service we received from beginning to end was first class. A big thanks to John and his team for putting a smile on my family’s faces.

Best regards
Ozzie Aziz

21 April 2020
Unprompted review
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Reply from Touchstone Worktops

Dear Ozzie,
Many thanks for taking the time to review us, the team will appreciate you taking the time to offer your valued opinion.
I'll pass on the kind words to Helder and his team who fitted the job and Carlos who handled the CNC production work, they are the real stars here.
Many thanks for the business and enjoy the new quartz worktops for many years to come.
John and the Touchstone Team.

Rated 5 out of 5 stars

Fantastic customer service

Bought a piece of lovely granite from Touchstone for my fireplace. I don’t usually do reviews but this was possibly the best customer service I’ve ever had! Two thumbs up for David who went out of his way to be helpful. He organised the granite being delivered to me and was extra helpful when it was accidentally damaged during installation by the builder. I would definitely use these guys again. Truly excellent!!

18 February 2020
Unprompted review
Rated 5 out of 5 stars

If you want Quality

If you want Quality, Fit and Finish....Professional Advice and be proud of your Tops when showing off your Kitchen or Bathroom to Family and Friends, Then go to Touchstone. I would not go anywhere else.

7 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service and product

I can highly recommend Touchstone for anyone looking for a marble worktop. I visited the company to see what they had in stock and to get an idea of prices and David spent time showing me what might fit the size I had in mind. Helder came to template then I returned to choose my slab and the team went out of their way to help me, including craning a slab under a camera so we could overlay an outline to check I could exclude a resin filled area from the final piece, which the team managed to do and they cut it straight away. The worktop was ready soon after and was fitted by Helder and his team. It looks stunning and fits perfectly. Great service from a friendly, helpful and professional company

29 November 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Helpful, professional, great quality product and excellent installation - thoroughly recommended for anyone looking for Caesarstone or Silestone worktops.

28 November 2019
Unprompted review
Rated 5 out of 5 stars

Touchstone Worktops were absolutely…fantastic

Touchstone Worktops were absolutely fantastic when we were doing our house renovations. Everyone there was very helpful in terms of helping us make the right decision, and supplying us with endless samples to take home and look at. David in particular was great, and went out of his way to make sure we were happy with our final choice. The installers as went above and beyond to make sure we had a great finish. They thought of everything in terms of getting the joins in the right position and the measuring was all accurate. They even made use of an extra piece we had left over as a splashback for the bathroom sink. I would 100% recommend using them.

20 November 2019
Unprompted review
Rated 5 out of 5 stars

A Fantastic Company

Touchstone, and especially David, offer an amazing service at a very good price.

Because of my job I purchase about 5 kitchens a year, and I am disappointed that I did not discover Touchstone before.

They went out of their way to offer customer satisfaction, and I would recommend them over and above any of the competition.

12 November 2019
Unprompted review
Rated 5 out of 5 stars

Lovely worktops

Lovely worktops, and a great service from showroom to installation. Good range, excellent customer service and just brilliant all round. Would definitely recommend.

24 June 2019
Unprompted review
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Reply from Touchstone Worktops

Hi Rachel,
Many thanks for the kind words. We are glad you're pleased with your new Silestone worktops and we'd be very happy to help with any other worktop or stone requirements you may have in the future, please just let us know. The Touchstone Team.

Rated 5 out of 5 stars

Quick to resolve a problem

I had used Touchstone before for a tricky kitchen iinstallation which they handled very well so I really wanted to use them again for our new bathroom. Everything was going perfectly until the installers accidentally scratched the shower glass but they and their boss took full responsibility and Touchstone paid for the replacement glass without question. The bathrom worktop looks great and they proved to be a very reliable and trustworthy business.

9 October 2018
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Touchstone highly…

I cannot recommend Touchstone highly enough. David, Alpesh and the rest of the team have been an absolute delight from start to finish. I have found David refreshingly honest and helpful and all his recommendations have been practical and invaluable. He is an excellent communicator and very good on follow up. Touchstone are good on price, have a wide range of worktops and the finished result in our kitchen is outstanding. The team has over delivered on getting our worktop in quickly as they knew we had a baby on the way and that it was important to us to have the kitchen finished before she arrived so they pulled out all the stops to ensure we got the worktop as soon as possible.

18 August 2018
Unprompted review
Rated 5 out of 5 stars

Great team

Great team , professional team , quick from installation to finishing . Quartz worktop nice and great . Thank you very much David !

27 July 2018
Unprompted review
Rated 5 out of 5 stars

100% recommended

I found Touchstone worktops by accident via google and I'm so glad that I did. David was absolutely brilliant to deal with and in 17 months of a renovation project, they were probably the most professional supplier that I dealt with. They listened to my ideas, improved upon them and came up with a design and solution that other suppliers had said was not possible. They also turned the whole job around very quickly so that it was finished for a family party. The finished job has exceeded my expectations and I couldn't be more delighted, it has "made" our whole kitchen. Thank you.

22 March 2018
Unprompted review
Touchstone Worktops logo

Reply from Touchstone Worktops

Dear Suzann, Many thanks for the kind words with regards our worktops and fitting service. We will pass your positive feedback on to our fitting team who are the guys that did all the hard work. Thanks for the business. David and the Touchstone Team.

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