TOTM Reviews 

174
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers consistently praise the products for being organic, chemical-free, and safe, highly valued, especially for sensitive skin. Many people find the items super soft, comfortable, and breathable, leading to reduced irritation and excellent absorbency without leaks. However, some customers noted issues with tampon applicators getting stuck, causing pain, or becoming too soft and unreliable. A few others experienced low absorbency with certain pads and tampons, leading to leaks and requiring frequent changes, often attributed to uneven padding or quality control.

What people talk about most

Product

Users describe positive interactions with product, appreciating the chemical-free, organic, and sustainable... See more

Quality

Customers consistently note positive experiences with quality, praising the tampons and pads for being soft,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love that my tampons are chemical free and organic, I wish they sold them in more shops though as I’d buy them in the shops rather than online. I don’t tend to experience leaks but I have found o... See more

Rated 4 out of 5 stars

Really good comfy period pads I’ve been trying for so long for some that are for sensitive skin and non perfumed, they actually stay in place. The reason why I put 4 stars is I used the panty liners I... See more

Company replied

Rated 5 out of 5 stars

Love that they don't include chemicals or any nasties. Why the hell would something going into the most absorbent part of your body use chemicals?! Crazy its even allowed. TOTM are setting the s... See more

Company replied

Rated 5 out of 5 stars

I’m a big fan of these products and how soft they are to use. I’ve been made aware in the past year about the toxic materials found in other period care brands, and it’s a relief to know these organic... See more

Company replied


Company details

  1. Toiletries Store
  2. FMCG Manufacturer
  3. Health and Beauty Shop
  4. Hygiene Articles Wholesaler
  5. Women's Organization

Written by the company

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contact info

4.1

Great

TrustScore 4 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(174)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TOTM is an absolute life saver!

TOTM have been an absolute life saver. As a sufferer of Endometriosis, I struggle to find period care that is comfortable - let alone sustainable and made with organic materials. TOTM ticks all the boxes! I have tried their face mask and chocolate too - and I can confirm both are fantastic. Orders have all arrived super swiftly, and the customer service is always second to none.

1 April 2022
Unprompted review
Rated 3 out of 5 stars

Love the pads but have the liners…

I love the pads but have the unwrapped liners changed? I used to love them but now i find they create a lot of fluff which sticks to me. That never used to happen and its definitely not a faulty box as it's been with every box ive tried for at least a few months now. Unfortunately will be switching to other liner brands.

22 February 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Emma, thanks so much for taking the time to leave us a review.

I'm so sorry to hear you've had an issue with the liners, we usually have really great feedback :( We haven't made any manufacturing changes so it sounds as though you may have received a faulty batch - so sorry about this! Please could you pop an email to customercare@totm.com so we can resolve this issue for you. Thanks so much, Brooke x

Rated 2 out of 5 stars

Hardly absorbent tampons

Pros: Love the concept and they don’t itch like tampon brands I’ve used.

Cons: Both the normal and heavy flow applicator tampons were not nearly absorbent enough. As soon as I bled the tampon would only catch some of the blood? I don’t think my flow is that heavy either.

16 February 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Laurie,

Thanks so much for taking the time to leave us a review.

I'm really sorry to hear the absorbencies were not suitable for you. The absorbencies do conform and match industry standards, but we don't use woodpulp or any artificial superabsorbent like mainstream brands do.

If you could pop an email to customercare@totm.com we can organise to send a higher absorbency for you to try. Thanks so much, Brooke x

Rated 5 out of 5 stars

Absolutely fab products

Absolutely fab products! Love the concept, love the company.

Organic, easy to use and actually healthy for your body.

10/10 TOTM! Just wonderful 🥰

10 February 2022
Unprompted review
Rated 5 out of 5 stars

I love these products

I love these products! Since using these I swear my cramps and discomfort during my period have reduced significantly. I love the packaging and presentation, and that the company are organic. I’m also a massive fan of their new face masks and chocolate that they do as part of some of their packages! Thanks TOTM for making my period feel more like a pamper than a pain!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

10/10

These products have completely changed my period! I used to suffer with period pains which I no longer do since using them. I no longer worry about leaking as the products provide security and leak control! The range of different products suit my needs and I couldn’t recommend them more!!

10 February 2022
Unprompted review
Rated 1 out of 5 stars

i have used TOTM organic cotton liners…

i have used TOTM organic cotton liners and I'm disgusted to find the actually cause pilling and i find little balls of what could only be described as fluff up the foof!! sort out your products!!! Claiming something is organic does not make it a good product your manufacturing does.. and clearly doing shoddy work!!

19 January 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Omaida, thanks for taking the time to leave your review. I'm so sorry to hear this, it appears you may have received a faulty box – our products go through rigorous quality checks, so this is a super rare occurrence. We usually receive wonderful reviews for our liners :( It’s a shame that this has happened to you. If you contact us directly, we are always happy to resolve any issues and help. We pride ourselves on our customer service. Sorry we didn’t hear from you on this occasion but if you'd like to contact us via customercare@totm.com I'll keep a look out for your email and we will of course issue you with a replacement of our high quality liners as a priority :) Thanks so much, Brooke x

Rated 3 out of 5 stars

I love the idea of being eco-friendly, but…

I love the idea of being eco-friendly with a product you must use every month and the pads are ideal for the lighter days, but even the largest option didn’t hold up to my heaviest day - within an hour the blood had seeped round the wing and on to my clothes. I will make use of them for my lighter days, but it’s back to my old brand for the heavy days.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Love it

I just started using the pads and they’re absolutely amazing. I didn’t find any difference in terms of absorbency and they’re super comfortable. Can’t believe I didn’t hear of this company before.
Love that they’re environmentally friendly, that’s mostly why I was persuaded to try them.
Also love that you can change the subscription depending on your needs. Amazing

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Customer of 4 years = 5**********

Customer of 4 years thinks you deserve 5****

I've been buying from you for 4 years and I love the convenience of the subscription service.

Fabulous customer service. I've recommended you to lots of people. Thank you!!!!!!!!!!!!!

8 December 2021
Unprompted review
Rated 5 out of 5 stars

ideal

good range of sustainable products at sensible prices. fantastic customer service; a nice company

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue with a delivery of their products recently, emailed customer service and they responded very quickly and arranged a replacement straight away.

Have used the pads for a while now and find them comfortable and love the fact they are eco-friendly and come in eco-friendly packaging.

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Great company and products

Great company and products. I’ve used TOTM for 2 years now and so pleased to find eco friendly products that are so much more comfortable than normal pads which are plasticky. I’ve also used their menstrual cup which works brilliantly. And getting period care delivered to your house is a game changer.

4 October 2021
Unprompted review
TOTM logo

Reply from TOTM

Thanks so much for your kind review! Best wishes, TOTM xx

Rated 4 out of 5 stars

Great packaging, good product - applicators could be improved

Great packaging and I love that these are plastic free. The tampons themselves are suitably absorbent and comfortable - which is all you can ask for!
Part of my order went missing and customer service were really helpful and dispatched replacements immediately.
I've taken off one star as the applicators aren't brilliant. To be honest, I always struggle with cardboard applicators and have to twist the inner tube a bit before using, and then push and twist when inserting. The TOTM applicators are even more fiddly than other cardboard applicators - but it's not a deal breaker.

25 September 2021
Unprompted review
Rated 2 out of 5 stars

Applicator doesn’t work.

Haven’t needed tampons in 20 years due to pregnancy then mini pill but now I’m peri menopausal. I came off the pill to try HRT in May. Didn’t suit me and after 4 months off the pill my first period in 2 decades. You can imagine how heavy it is. Bought the super heavy tampons in M&S. sorry but they are awful. The applicator just doesn’t work. The inner tube won’t push out the tampon. I’ve tried lubricating it but then I can’t get a grip. I’ve tried inserting without applicator but it won’t go far enough up and is uncomfortable. I’ve got covered in blood. I’ve injured myself. The second packet I bought are going back and I’m going to buy tampax. Bad experience on top of a bad experience.

17 September 2021
Unprompted review
Rated 4 out of 5 stars

I find their pads brilliant to use...

I find their pads brilliant to use and have been using them for nearly 2 years now. It makes me so relieved that there's an environmentally friendly choice out there since sanitary pads constitute so much pollution.

But yes they do become quite saturated but not uncomfortable. Plus if you drink the required amount of water, you will find yourself using the bathroom often anyway.

I use all 3 strengths of their pads. 'Super' pads on my first day, and 'medium' and 'light' pads the days following that.

I usually order 3 boxes each of 'Super', 'Medium' and 'Light' and this safely lasts me 3 months or more. I also have a subscruption and I an change the date as and when I want- which makes them flexible to previous brands I have tried. Plus they deliver super quick which I appreciate so much!

And I'm a student and I don't find it as a huge cost on my budget.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Love the super pads!

I have had a subscription for nearly a year with TOTM. I have very heavy periods and I was hoping the organic super pads would be as absorbent as regular plastic-based pads. Although they work quite well, they get soaked a little faster. I realised I would have to change the pads a little more frequently then I would for plastic-based pads, but this is probably a good thing; more hygienic! Overall, there’s a little bit of an adjustment period in the beginning, but I ended up loving these and will likely keep my subscription for a very long time. Their sustainability and charity policies really resonate with me 😊

7 August 2021
Unprompted review
TOTM logo

Reply from TOTM

Thank you so much for such a lovely review! So pleased you love the products as much as we do and the subscription service, it's super convenient :) Thanks again and have a lovely day! Best wishes, TOTM x

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