Total Warehouse Reviews 

1,128
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more

Rated 5 out of 5 stars

Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more

Rated 5 out of 5 stars

The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more

Rated 5 out of 5 stars

We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more


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4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,128)

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Rated 2 out of 5 stars

About my items

I have not received all of my orders. I have received 4 items all is 6 am still waiting for the 2 items and it's vary bad for me to see this big mistake hope i will receive them seen as possible.

16 May 2015
Unprompted review
Rated 3 out of 5 stars

Slow delivery and item not branded exactly as advertised

All the indications are that the item was not delivered direct from Total Warehouse, but subcontracted to another supplier. That is not in itself bad, but the 7 day gap between order acknowledgement and actual shipping was worse than I would have expected nowadays.

The light fitting that arrived was differently named from the original advert, but appears to be a perfect equivalent and is satisfactory in all respects.

Pricing was good, packing was good and if it wasn't for the shipping delay I would recommend in spite of the product ambiguity.

23 April 2015
Unprompted review
Rated 5 out of 5 stars

Great service.

I was kept updated on the status of my order from processing to shipment. Arrived promptly. Competitive prices and a great service.

17 April 2015
Unprompted review
Rated 5 out of 5 stars

Cool Lighting

Fast Delivery ... Smooth Transaction .... Excellent Quality .... Very Pleased with Purchase .... HIGHLY RECOMMENDED

17 April 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered a bathroom mirror light and shaving socket. Item delivered before time, well packaged so no need for replacement, exactly as described, easy to fit and working perfectly. Superb value for money and would have no hesitation recommending them to anyone.

15 April 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered two fantastic flush lights for half the price listed on amazon. These were based on having previously owned the same lights.

Unfortunately, one of the lights turned up with a piece missing from the manufacturer, but Total Warehouse were quick to replace the entire fitting free of charge and without any hassle.

Would definitely buy from them again.

14 April 2015
Unprompted review
Rated 2 out of 5 stars

Goods not received, no email contact.

I ordered a product on 29th March on a 3-5 day delivery, I received no email confirmation, the money was debited off my card, and the on-line order status read 'awaiting shipment'. A few days later the card payment was credited, order status was still 'awaiting shipment,still no email received. So here we are 10 days later, I've tried ringing, as order status is still 'awaiting shipment' the only email I've received- this one asking for my opinion of their service. Pretty damn poor, if you really want to know,

8 April 2015
Unprompted review
Rated 4 out of 5 stars

Helpful service

My purchase was no longer available but I was offered an upgrade at no extra cost by a real person, and received a refund really quickly.

29 March 2015
Unprompted review
Rated 5 out of 5 stars

Friendly fast service

Variation in bulb length meant my order, received quickly, was not what I needed, Customer Service excellent on calling to arrange return, friendly and courteous!

26 March 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Really pleased with the service given, item requested not in stock, received e-mail advising. Young lady in sales most helpful in choosing another item. Replacement item received but missing screw fixings. Phoned to advised of problem and within a day screws had been posted and receive by me. Very efficient and helpful staff.

13 March 2015
Unprompted review
Rated 4 out of 5 stars

Committed Staff and Great Value

Had a minor hiccup with an order but Total Warehouse went the extra distance to sort it out quickly. I had a real sense there was an intelligent human being working to help me at the other end of my communications.

24 February 2015
Unprompted review
Rated 5 out of 5 stars

Fluorescent light.

Bought a fluorescent light online,on a very easy to use site,a very good price and delivery costs.delivery was fast,I would have no hesitation in buying from Total Warehouse again.

13 February 2015
Unprompted review
Rated 1 out of 5 stars

Disappointed to be honest

Ordered on line
Got emails as normal saying in progress, then one saying waiting shipment

Then they cancelled the order on me saying they cannot get there advertised product any more
They offered my £5 off my next order ???

10 February 2015
Unprompted review

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