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Totally247 Reviews 7

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TrustScore 4.5 out of 5

4.3

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider

Written by the company

totally247 is a UK-based business support services company specialising in 24/7 inbound call handling and task management services. They are headquartered in Peterborough, Cambridgeshire.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7 reviews

5-star
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Rated 5 out of 5 stars

Efficient, responsive & reliable

We are a National Lift Service and Repair company. We have been with Totally 24/7 for nearly 3 years and time flies when you get good service. The onboarding process was clear and concise with minimal disruption from transitioning from previous provider.

I always find Matas and Stephanie incredibly responsive with any requirements, even if last minute. As a company they are always looking at ways to add efficiencies to the embedded processes to improve what is already a very good service.

30 December 2025
Unprompted review
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Reply from Totally247

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that you’ve found our service efficient, responsive and reliable, and that the onboarding process was smooth with minimal disruption. Knowing that the transition went well and has continued to deliver value over the past three years really means a lot to us.

Matas and Stephanie will be especially pleased to hear your kind words – they take great pride in being responsive and supporting our customers, even at short notice. We’re also glad you’ve noticed our ongoing focus on improving efficiencies and refining our embedded processes.

Thank you again for your trust and continued partnership. We look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Ableworld UK

We are a mobility company for whom it is essential that our stairlift engineers can respond promptly to customers during emergency out-of-hours calls 24 hours a day 7 days a week, as well as provide crucial support to in-hours over flow enquiries across our network of stores.

We have worked with Totally247 for just over three years and have found their service to be consistently reliable and invaluable.

They not only assist our customers with initial fault-finding and immediate remedies, but also ensure that all relevant information is accurately passed on to our team. Their support has become an integral part of maintaining our high standard of customer care.

9 December 2025
Unprompted review
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Reply from Totally247

Thank you so much for taking the time to share this wonderful review. We truly value our partnership with Ableworld UK, and it’s fantastic to hear that our service continues to make a positive impact for your engineers, your stores, and most importantly your customers.

Our team works hard to provide reliable out-of-hours support and clear, accurate communication, so it’s incredibly rewarding to know this helps maintain your high standards of customer care. We’re proud to have supported you for over three years and look forward to continuing our work together.

Thank you again for your trust in totally247.

Dan & the totally247 Team

Rated 5 out of 5 stars

Reliable, affordable and great service

Being in the lift industry, it is essential for our team of engineers to be able to respond to reports of entrapments and urgent call outs 24 hours a day. We have been with Totally247 for almost a year and we are very impressed with their services. Not only are they affordable, we have found them to be reliable when it comes to logging and passing on vital information about any out-of-hours calls that come in. Their online portal also gives a comprehensive breakdown of any calls handled by Totally247's team which is particularly helpful.

8 December 2025
Unprompted review
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Reply from Totally247

Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that our service has made a real difference for your team, especially given the critical nature of responding to entrapments and urgent call-outs in the lift industry.

It’s great to know that our affordability, reliability, and the accuracy of our logging and information-passing are helping to support your out-of-hours operations. We’re also really pleased that you find the online portal useful for tracking and reviewing calls handled by our team.

We truly value your partnership over the past year and look forward to continuing to support your engineers 24/7.

Dan & The Totally Team

Rated 5 out of 5 stars

Great first year with 247

This was our first year working with 247. The support for the initial set up was clear and effective in working through the process for directing calls, this lead to a successful launch of the service. The team are always available to support and change systems where needed. I would recommend working with 247

8 December 2025
Unprompted review
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Reply from Totally247

Hi Paul,

Thank you so much for taking the time to leave this review!

We’re delighted to hear your first year with 247 has been such a positive experience. It’s great to know that the onboarding process felt clear and effective, and that our team were able to support you through the setup and launch smoothly.

We really appreciate your comments about our ongoing support and system changes — the team work hard to be responsive and adaptable, so it’s brilliant to see that recognised.

Thank you again for recommending us. We look forward to continuing to work with you and supporting your service as it grows.

Best regards,
The totally247 Team

Rated 5 out of 5 stars

Really happy with T.24 team!

7 December 2025
Unprompted review
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Reply from Totally247

Hi Kassandra,

Thank you so much for your review! We’re delighted to hear that you’re really happy with the team.

We truly appreciate your support and look forward to continuing to work with you.

Best regards,
Dan & T247 Team

Rated 5 out of 5 stars

We've been in partnership for what…

We've been in partnership for what seems a lifetime, you support our business & engineering team out of hours, great service!

26 November 2025
Unprompted review
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Reply from Totally247

Thank you so much for the fantastic review! We truly value our long-standing partnership, and it’s great to hear that our out-of-hours support continues to make a real difference for your business and engineering teams. We’re proud to be part of your journey and are always here whenever you need us.

Thanks again for taking the time to share your feedback! 🌟

Dan & the Totally247 Team

Rated 5 out of 5 stars

Great team and software

I always stand by the statement it’s the best I've used and I've tried a few over the years always worked great with matas, dan and the team.

1 November 2025
Unprompted review
Totally247 logo

Reply from Totally247

Thank you so much for your amazing review! We really appreciate your continued support and it means a lot to hear that you’ve had such a great experience with both our team and the software.

It’s always a pleasure working with you, and I’ll make sure Matas and the rest of the team see your kind words too.

Thanks again for taking the time to share your feedback! 🌟

Dan & the Totally247 Team

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