Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
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I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
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I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
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Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great Service
Paul was extremely helpful. He quickly understood the issue, clearly explained how to resolve it, and provided me with all the necessary information. The service was excellent throughout, and I was very impressed with his professionalism and support.
4 June 2026
Reply from Totaljobs
Hi Ash,
Thank you for your wonderful feedback. We're delighted to hear that Paul was extremely helpful, quickly understood your issue, explained the resolution clearly, and provided all the necessary information. It's fantastic to know that the service was excellent throughout and that you were impressed with his professionalism and support. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Excellent Service
I received exceptional service from Miss Jodi at TotalJobs. Her amazing and caring approach transformed my experience. She is a true asset to the team! Her prompt solution not only satisfied me but also brightened my day. I wholeheartedly recommend TotalJobs to everyone!
thank regards
Mohammad Qureshi
4 June 2026
Reply from Totaljobs
Hi Mohammad,
Thank you for your wonderful feedback, Mohammad. We're absolutely thrilled to hear that Jodie provided you with exceptional service and that her amazing, caring approach transformed your experience and brightened your day. We completely agree that she's a true asset to our team, and we'll be sure to pass on your heartfelt praise to her.
We're delighted that you're recommending Totaljobs to everyone - that means the world to us.
Thank you so much for taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Duminda,
Thank you for your feedback. We're delighted to hear you received excellent service.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Very quickly sorted my issue with calm…
Very quickly sorted my issue with calm and clear instructions. Very good English.
4 June 2026
Reply from Totaljobs
Hi Andrew,
Thank you for your feedback. We're pleased to hear that we sorted your issue very quickly with calm and clear instructions, and that our communication was easy to understand.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Quick responses and resolutions
Quick responses to my queries and always a resolution given. Great support service.
4 June 2026
Reply from Totaljobs
Hi Dawn,
Thank you for your feedback. We're delighted to hear that we provided quick responses to your queries with resolutions and great support service.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Amazing support from Totaljobs team
Amazing support from Totaljobs team. Darren was super helpful.
4 June 2026
Reply from Totaljobs
Hi Hajera,
Thank you for your feedback. We're delighted to hear you received amazing support from our team and that Darren was super helpful. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Struggled to use the site
Struggled to use the site to search for jobs. Darren sent over the details I needed.
Thank you.
4 June 2026
Reply from Totaljobs
Hi Kerry,
Thank you for your feedback. We're sorry you struggled to use the site to search for jobs, but we're pleased to hear that Darren was able to send over the details you needed. We'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Kirsty was great
Kirsty was great, she understood what we needed doing straight away and all sorted within minutes. Thank you
4 June 2026
Unprompted review
Reply from Totaljobs
Hi Adrian,
Thank you for your feedback. We're delighted to hear that Kirsty was great, understood what you needed straight away, and got everything sorted within minutes. We'll be sure to pass on your thanks to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
More anonymity for staff
Problem solved with 10 minutes. The customer service rep had to go and ask a manager for permission to do something for me, which stalls the process in addressing a problem. I might suggest giving your staff more anonymity (within reason!) when it comes to fixing things. Otherwise, a happy customer.
3 June 2026
Reply from Totaljobs
Hi Marcus,
Thank you for your feedback. We're pleased to hear that your problem was solved within 10 minutes and that you're a happy customer overall.
We appreciate your constructive suggestion about giving staff more autonomy to resolve issues. This is valuable feedback, and we'll take it on board as we continue to refine our processes to make resolutions even more efficient while maintaining appropriate oversight.
We're glad we could help and thank you for taking the time to share your experience.
Kind regards,
Mohammad
Helpful chat support
3 June 2026
Reply from Totaljobs
Hi Kerry,
Thank you for your feedback. We're pleased to hear that our chat support was helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Only took a couple of minutes to sort…
Only took a couple of minutes to sort out my request.
3 June 2026
Reply from Totaljobs
Hi Michelle,
Thank you for your feedback. We're pleased to hear that we were able to sort out your request in just a couple of minutes.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Aimen was really helpful with the…
Aimen was really helpful with the issues that I encountered. Prompt response, too.
3 June 2026
Reply from Totaljobs
Hi Michelle,
Thank you for your feedback. We're pleased to hear that Aimen was really helpful with the issues you encountered and provided a prompt response. We'll be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Great Service!
Adam Phillimore helped me understand what we needed (we are a Community Club) and he was brilliant. Went through everything stage by stage, explained the costs and what they needed to proceed. Great service!!
2 June 2026
Unprompted review
Reply from Totaljobs
Hi Tudor,
Thank you for your wonderful feedback. We're delighted to hear that Adam Phillimore was brilliant in helping you understand what your Community Club needed. It's fantastic to know he went through everything stage by stage, explained the costs clearly, and outlined what was needed to proceed. We'll be sure to pass on your praise for his great service to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Update CV
I had rang to update my CV and I had spoken to a lovely lady. She was well experience in her line of work. She directed me through the update and was very patient with me. A lovely and kind lady
2 June 2026
Reply from Totaljobs
Hi Sandra,
Thank you for your wonderful feedback. We're delighted to hear that our team member was lovely, well experienced, and directed you through updating your CV with great patience and kindness.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Nice people, but a product past it's shelf life
10/10 for friendliness and anything else on the part of their staff. Sadly for Technical Permanent Recruitment in the UK, the service just isn't useful.
Adverts get almost no views and no relevant engagement. There's lots of low skilled an foreign labour on the site when it comes to both applications and CV Database, but never once someone that was worth a conversation. In over a year of being in an expensive regrettable contract.
ROI? -100% of the investment.
15 October 2025
Reply from Totaljobs
Hi Matthew,
Thank you for your feedback. We're pleased to hear that our staff provided 10/10 service in terms of friendliness and support. However, we're very sorry to hear about your disappointing experience with advert performance and ROI.
We've attempted to locate your account and adverts to investigate the performance issues you've described, but we've been unable to find a trace of your account based on the information provided. To properly investigate why your adverts received minimal views and no relevant engagement, we need to review your specific account details.
There can be various reasons why adverts don't perform as expected, including job title optimization, description content, salary competitiveness, location settings, industry-specific search trends, keyword usage, and advert visibility settings. Without being able to review your specific adverts and campaign setup, we cannot identify what may have impacted your results.
We'd genuinely like to investigate this matter and discuss potential solutions with you. Please contact us urgently at customerservices@totaljobs.com or call us on 0333 014 5111 with your account details so we can review your advert performance, discuss what may have affected your results, explore optimization strategies for technical permanent recruitment, and discuss your concerns about ROI and contract value.
We take concerns about poor performance very seriously, especially when clients feel they haven't received value for their investment. We want the opportunity to review your case properly and work with you to address these issues.
Kind regards,
Mohammad
Im hard working good time keeping
The customer service from first was excellent she explained so well and guided me throught how to jobseach
2 June 2026
Reply from Totaljobs
Hi Christopher,
Thank you for your feedback. We're delighted to hear that our customer service team member provided excellent support, explained everything so well, and guided you through how to job search.
We appreciate you taking the time to share your experience and wish you the best of luck with your job search.
Kind regards,
Mohammad
Adam was extremely helpful
Adam was extremely helpful, brief informational and solved the issue - Great Service
2 June 2026
Reply from Totaljobs
Hi Daniel,
Thank you for your feedback. We're delighted to hear that Adam was extremely helpful, provided brief and clear information, and solved your issue. We'll be sure to pass on your praise for his great service to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
I have just had a wonderful assistance…
I have just had a wonderful assistance from the lady at Totaljobs. It has finally got me to complete the application. Thank you very much indeed.
Kindest Regards,
Inna Pearce
1 June 2026
Reply from Totaljobs
Hi Inna,
Thank you for your lovely feedback, Inna. We're delighted to hear that our team member provided wonderful assistance and helped you complete your application successfully.
We appreciate you taking the time to share your experience and wish you the very best of luck with your application.
Kindest regards,
Mohammad
Paul was super helpful and resolved my…
Paul was super helpful and resolved my issue fast and effectively.
1 June 2026
Reply from Totaljobs
Hi Carey,
Thank you for your feedback. We're pleased to hear that Paul was super helpful and resolved your issue fast and effectively. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
The best for us
We have been worked with few platforms, Total Jobs was working the best for us. The support team is very helpful.
1 June 2026
Reply from Totaljobs
Hi Alex,
Thank you for your wonderful feedback. We're thrilled to hear that Totaljobs has been working the best for you compared to other platforms, and that our support team has been very helpful.
We appreciate your continued business and for taking the time to share your experience.
Kind regards,
Mohammad
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