I placed a pre-order for some new Chinese products, which then shipped almost a month late. There was no communication about the delay unless I explicitly reached out to ask what was going on. Eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
First time ordering from here, after hearing good things, however when pre ordering a new booster box I was sent an email letting me know of its delay. Being very excited for the release day and sam... See more
Used to order from here a lot over the last couple of years. But since the craziness of trying to buy Pokemon cards Total Cards have become greedy in my opinion and charging over inflated prices at t... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.5
Average
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Next day delivery
Next day delivery - preorders to arrive on release day - non existent. Moved over to total cards from chaos cards as they use DX delivery which takes up to 2 weeks to deliver, to then come to this where on release day 5pm when offices is closed - order still not dispatched.
I understand i am not priority customer who would spend couple grand, but also for me 240£ is a lot.
Not to mention i cannot log into my account after email change & still unable to see my other preorders - as 0 comfirmations has came through. Also will be unable to trace wether they are dispatched neither.
Jus like today - 3 times asking in chat if its been dispatched and if tracking is available - sat and wasted whole day in house - to then at 5pm receive response that my items havent been dispatched. Meaning my order (which meant to be delivered on release day - today) probably wont come til end of next week. I also made clear statement on 3rd question as felt ignored - that if its not dispatched - i want my order cancelled all together.
NEVER AGAIN will i be pre-ordering anything from this site
Also i would appreciate if ypu would stop spamming peoples emails. Just opened a page - and shortly email came through that you would love me to come back and buy something. Looks more like desperation to do sales, yet cannot even fulfil your false promises.
Very annoyed at this point,
11 August 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for sharing your feedback with us. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the inconvenience and frustration you experienced with your order. We understand the importance of receiving preorders on release day and regret that we did not meet your expectations.
We are sorry for the delay in dispatching your order and the lack of communication regarding its status. We understand how frustrating it must have been to wait all day for an update, only to find out that your order had not been dispatched. This is not the level of service we strive to provide, and we are taking steps to ensure this does not happen in the future.
We also apologise for the issues you encountered with logging into your account and not receiving email confirmations for your other preorders. We have changed the email provider we have now for this so emails should reach you if you do make a new order.
Regarding the emails you received, we are sorry if they came across as spammy. We have worked to make this more balanced for future visits to the site.
We understand that £240 is a significant amount, and we regret that we did not provide the service you expected and deserved.
We genuinely appreciate your feedback and will use it to improve our services. While we hope you might consider giving us another chance in the future, we completely understand if you choose to shop elsewhere.
Kind Regards
Ryan
Delays and lack of information
The delays for the product and lack of information was shocking.
6 August 2023
Reply from Total Cards
Hi Andrew
Thank you for sharing your feedback. We sincerely apologise for the delays and lack of information regarding your order. We understand how frustrating this experience must have been for you.
We are actively reviewing our processes to ensure better communication and timely deliveries in the future. Your feedback is invaluable in helping us improve.
We hope you might consider giving us another chance to provide the service you deserve.
Kind regards,
Ryan
Delay after delay
Constantly getting emails recently just telling me that my orders are delayed. I understand somethings are out of their control but it’s just been one thing after another. If you can’t deliver for a certain date, don’t offer it. Just be honest! It’s forced me to try an alternative supplier for cards now (Chaos cards). Let’s hope things get more punctual again soon
6 August 2023
Couldn’t even send my order out for…
Couldn’t even send my order out for release day
11 August 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for your feedback. We sincerely apologise for not sending your order out on release day and for any inconvenience this delay caused.
We are committed to learning from these mistakes. We have secured a new supplier, and our recent releases have been on time.
We are taking steps to improve our processes to ensure timely deliveries in the future. We appreciate your review and we hope that we might see you again in a future order to give you the 5* experience that we know we can give you!
Kind regards,
Ryan
2 pre-orders and they are not…
2 pre-orders and they are not dispatched the day of release. If i'm pre-ordering I should be getting it on the day of release and it should not still be stuck at processing. Dreadful company and so much worse then other websites such as chaos cards and magic madhouse
9 June 2023
Reply from Total Cards
Hi Stephen
Thank you for your feedback. We sincerely apologise for the delays in dispatching your pre-orders. We understand that when you pre-order a product, you expect to receive it on the release day, and we regret that we did not meet this expectation.
We are currently reviewing our processes to ensure that future pre-orders are dispatched on time and do not get stuck at processing, this includes moving to a new supplier as well as looking into our shipping processes. Your feedback is invaluable in helping us improve our services.
We are truly sorry for any inconvenience this has caused and appreciate your understanding and patience. While we hope you might consider giving us another chance, we understand if you choose to shop elsewhere in the future.
Kind regards,
Ryan
Not Received Anything Yet
Fed up with companies asking for reviews before the order has been sent out. How am I meant to review not having received my order yet?
So far I ordered on Sunday and they took my money. It's four days later and I've not even had an order confirmation email yet. There has been no dispatch or any delivery information.
5 August 2023
Reply from Total Cards
Hi Arpie
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the review request email arriving before your order. This email is automatically sent a few days after your order is supposed to arrive, but it does not account for any courier delays.
I have looked into your case and can see that your order arrived shortly after you submitted this review. We hope you have enjoyed your purchase. Regarding shipping, your order was placed on Sunday, and unfortunately, the courier does not pick up on Sundays. It was shipped the following day.
We also apologise for the lack of an email confirmation. We recently switched to a new email provider to ensure smoother communication, and all orders now receive confirmation emails.
We are sorry that this order did not meet your expectations and hope you will give us another chance to provide the 5-star experience we strive for.
Thank you for your review. We will use your feedback to continuously improve our systems.
Kind regards,
Ryan
Very Disappointing Experience
I pre-ordered and paid up front for a Gundam figure back in November 2022, almost 10 months later I have still not received what I purchased. I got in touch several times in this period and while the staff were very friendly (Ryan in particular was great) I was told the same thing every time. They cited supplier issues and could give no estimate for when I would receive my item.
After browsing Trustpilot reviews I found that someone else had a near identical experience although they waited 2 years! They had the same lack of communication from the company and the exact same excuse of supplier issues.
I would not recommend anyone pre-order from this company as I do not think they understand how the agreement should work, they should only sell stock that they have already been allocated. Instead it feels like they accept your pre-order and then worry about where to get stock from. Although in my case, and others, there seems to have been no urgency whatsoever and they appear happy to let my funds sit in their account.
When I have had similar experiences with other companies, they have definitely made more of an effort to put things right.
When getting in touch the only resolution they could offer was to say they could refund my order. That would be great but in the time since I originally purchased inflation has skyrocketed and the same item cost £10 extra elsewhere. I made a reasonable request to maybe get some kind of store credit to make up the difference and make up for the poor experience I have had. Unfortunately the best the managers here could do was offer £2.50 in points.
Again no issue with the customer service staff I spoke to but I do have an issue with how the business runs and how the managers treat customer complaints. I will probably never use them again.
10 August 2023
Unprompted review
Reply from Total Cards
HI Lee
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the inconvenience and frustration you have experienced with your pre-order.
We understand how disappointing it is to wait nearly 10 months for an item, only to be met with repeated delays and lack of clear communication. We are genuinely sorry that we did not meet your expectations and that you encountered issues with our supplier.
Your feedback about our pre-order process is important, and we are actively working to improve how we handle stock allocations to prevent such situations in the future. We regret that this has not been reflected in your experience.
We also understand your frustration regarding the resolution offered. While our team strives to provide the best possible service, we recognise that our offer of £2.50 in points fell short of addressing the inconvenience you faced. We will review our policies to ensure we can better accommodate reasonable requests and provide more satisfactory resolutions in the future.
Your positive comments about our customer service staff, especially myself, are appreciated. We value our team members who work hard to assist our customers, even when the situation is challenging.
We deeply regret that your experience with us has led to your decision not to use our services again. We hope you might reconsider in the future, allowing us the opportunity to provide the 5-star experience we aim for.
Thank you again for your feedback. We will use it to continuously improve our services and processes.
Kind regards,
Ryan
Always receive orders in great time and…
Always receive orders in great time and if I have any questions they answer quickly too.
Perfect service.
10 June 2023
Unprompted review
Reply from Total Cards
Hi Chloe
Thank you so much for the kind words and for taking the time to review us here on TrustPilot!
We are absolutely delighted to hear that your orders have been arriving on time and that your queries were answered swiftly, our goal is to provide you the things you love at the prices you like and the best possible customer service.
Your satisfaction means a lot to us and we are immensely grateful that you chose us! Thank you for once again for reviewing us and we hope that we will see you again!!
The staff are really helpful
The staff are really helpful, accommodating and kind.
I had an issue with my order in which I got sent a common instead of a secret rare and the response time was fast and the communication during the period was excellent. Staff were pleasant and helpful and said they'd refund the error (the person I was in contact with was Ryan).
The delivery time for the cards was also fast as well and despite the mistake, my experience with Total Cards was very pleasant I definitely recommend the company :)
7 August 2023
Reply from Total Cards
Hi Serena
Thank you for taking the time to review us and for all the kind words about the company and the staff, they are all working to make sure all our customers get the very best!!!
We apologies for the original issue but we are so happy to see Ryan had this sorted for you quickly and he was very helpful and kind, we have passed this onto him and he is delighted to have help and has told us, if you need anything else please let them know and they will try their best to assist!!!
We hope that we will see you again in a future order and we will work to make sure there is no problem with any future orders!!!
Thank you once gain for taking the time to review us and for all the kind words, from us all here at Total Cards, we thank you for shopping with us!!!
Reply from Total Cards
HI There
We truly appreciate your kind feedback and are thankful that your experience with us was so quick and successful! We are so thrilled that your item arrived in perfect condition and was well packaged, we work tirelessly to make sure that these are with you as soon as possible.
We are honoured that you chose us for your purchase and from us all here at Total cards, we thank you for being so awesome!!!
Reply from Total Cards
Hi Adam
Thank you for taking the time to provide such a positive review about your experience with us! We really appreciate your kind words and are so glad that you enjoyed your time with us.
We take pride in providing exceptional customer service both through our orders and our support team, and we will continue to work hard to ensure that we maintain a high level of satisfaction.
Thank you again for your support and for taking the time to review us here on Trustpilot, Thank you for being awesome!!!!
Good experience
Ordering was very easy the help from the staff online was very good to fulfil my order, and the cards came in a well protected package.
would definitely recommend.
28 July 2023
Reply from Total Cards
Hi James
Thank you for taking the time to review us here on TrustPilot. We are so happy to see that you have had an awesome order with us!!!
We are always glad to help with an queries on our support team and the member of staff who helped you has said if you need anything else please let them know and they will be happy to help!!
We are glad to see you enjoyed the protection we have given for this order, it is one of our top priorities!!
Thank you for once again taking the time to review us here on TrustPilot and from us all here at Total Cards, we thank you for shopping with us!!!
Top notch service once again
Top notch service once again. And once again Total Cards has delivered to their usual brilliant standards with no issues. Unless you count the difficult choice of what I’m going to use my discount code on the next time I shop here.
1 August 2023
Reply from Total Cards
Hi Peter. Thank you so much for the 5* review. We are so happy to hear that you have consistently received "TOp Notch Service" from us here at Total Cards and that your orders have arrived with you quickly and safely.
We know the importance of getting what you ordered quickly and in the best possible condition since we are all collectors and players here ourselves so we will always do our best to make sure each and every order arrives as expected.
We hope to hear from you again soon. Thank you for shopping with Total Cards and another massive Thank You from the whole team
Easy to order
Easy to order, they had everything I needed, always buying from them, packed well, can't grumble , brilliant thank you
1 August 2023
Reply from Total Cards
HI Janette
Thank you for your kind words and for taking the time to review us here on TrustPilot!
We're glad to know that you had an easy time ordering and that everything you needed was in stock.
We are glad that everything was packed well, our warehouse team take their time to make sure they keep these as safe as possible. We strive to make sure all of our customers have a great experience and it means a lot to hear that you are happy with our service.
Thank you once again for taking the time to review us and from us all here at Total Cards, we thank you for shopping with us!!
Very happy customer
Delivered on time, quick response to any queries, and no issues along the way! Great service
1 August 2023
Reply from Total Cards
Hi Sam
Thank you so much for your kind words! We really appreciate it, and we're so glad that we were able to meet your expectations.
We value your opinion and we are glad to see that our support team have been quick to respond any queries you have had, they are always happy to help. If there is anything else we can do to make your experience even better, please don't hesitate to let us know!
Thank you for taking the time once again to review us and we hope that we will see you again in a future order soon. Thank you for shopping with us!!
Great products at good prices
Good service had plenty of items to choose from at a really good price, products were packaged well and promptly arrived.
1 August 2023
Reply from Total Cards
Hi Mike
Thank you so much for letting us know how you feel about our service and products, it really means a lot to us as we continue to grow.
We strive to make sure our customers are getting exactly what they need at a price that fits their budget. We're so glad that you felt satisfied with what was offered and that your order was shipped promptly and packaged properly. We really appreciate the feedback and hope you will shop with us again soon!
Thank you for taking the time to review us and from us all here at Total Cards, we thank you for shopping with us!!
Reply from Total Cards
Hi George
Thank you so much for your feedback and for taking the time to share it here, it means a lot to us!
We’re so glad you're satisfied with our fast delivery and great prices! Our goal is to always provide top-notch products and services to our customers. We’re pleased that we exceeded your expectations.
We hope that we will see you again in a future order soon and from us all here at Total Cards, we thank you for shopping with us!!!
Staff are always super friendly and knowledgeable
Staff are always super friendly and knowledgeable. Every time I go in I get to have a great chat. When I ordered online, they called to check that parts of my order were correct due to the circumstances of my order, and overall I've found their service to just be top notch.
25 July 2023
Reply from Total Cards
Hi Jordan.
Thank you so much for the wonderful 5* review. We are so happy to hear that you have had such an amazing experience not only in the Gaming Centre but with our online support team too. Every single one of us here at Total Cards is a collector or player in some form or another so we understand the importance of excellent service experiences and we will always do our best to provide you with a 5* experience both in store and online. Thank you for being a valued Total Cards customer and another massive Thank You from all of us here at Total Cards
Friendly staff members
24 July 2023
Reply from Total Cards
Hi Jamie. Thank you for the 5* review. We are so happy to hear you have had a great experience with our staff here at Total Cards. Every one of us is a collector or player in one form or another and we will always do our best to make sure every single person that visits us both in store and online has the 5* experience you all deserve.
Thank you for shopping with us and another massive Total Cards Thank You from the whole team
Shipment was super fast
Shipment was super fast and delivered in great condition! Thanks for getting me the cards i needed on time for my next tournament!
30 July 2023
Reply from Total Cards
Hi Stefano
Thank you for leaving this 5* review. We are so glad your order reached you safely and in time for your tournament. We know how important quick delivery is and we will always do our best to make sure each and every order reaches its destination in the best possible condition and as quickly as we can possibly manage.
We hope to hear from you again soon. Thank you for shopping with Total Cards and another huge Thank You from the whole team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.