Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
Company replied
Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
Company replied
Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
Company replied
Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is absolutely spot on…
Customer service is absolutely spot on I needed to cancel an item and they helped me instantly, very polite and respectful will definitely shop with them all the time from now on ! I was helped by page and Aimee which was very fast to reply and very helpful!
21 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Ethan,
Thank you so much for taking the time to leave such a kind review.
We're delighted to hear that you had a positive experience with our customer service team and that we were able to assist with your cancellation quickly and efficiently. I'll be sure to pass your comments on to Paige and Aimee, who will be pleased to hear that their help made such a positive impression.
Providing fast, friendly, and helpful service is something we pride ourselves on, so it's great to know we've delivered on that for you.
Thank you for choosing Total Fishing Tackle. We really appreciate your support and look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Awful experience with TFT
Awful experience with TFT, I ordered x3 Greys Aircurves mk2, which inculded a free Ridge monkey head torch due to spending over £200... When checking over the rods I noticed paint missing from the guides and multiple guides were very bent. Obviously no quality check had been carried out prior to despatch.
TFT then arranged for collection which did not turn up, very dissapointing as I waited in all day. Collection was then made 2 days later and a refund issued.
I was then sent an email from Danielle stating a 20% deduction has been made from the ridge monkey head torch (Free gift) due to it not being returned in its original packaging.... the head torch on receipt was dumped at the bottom of the tube along with the charging cable....No box for this head torch was ever sent.
Awful experience with this company and I will not be using again...
16 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for taking the time to speak with us on the phone this morning.
Firstly, we'd like to sincerely apologise for the experience you've had with this order. We completely understand your frustration, and after reviewing the situation, we can confirm that there was a miscommunication on our side regarding the free gift and the associated deduction.
I'm pleased to confirm that this issue has now been fully resolved. We appreciate you bringing the matter to our attention, as it allowed us to investigate and put things right.
We also apologise for the inconvenience caused by the delayed collection and the disappointment surrounding the condition of the rods upon arrival. This is not the level of service we aim to provide, and we understand how these issues combined have impacted your experience with us.
Thank you for giving us the opportunity to resolve the matter. We genuinely value your feedback and hope that the actions we've taken demonstrate our commitment to putting things right when mistakes occur.
If you feel that the issue has now been resolved to your satisfaction, we would be grateful if you would consider updating your review to reflect the outcome. However, we fully respect your decision either way.
Once again, please accept our sincere apologies, and thank you for your understanding.
Kind Regards
Emily
Customer Service & Sales Manager
Good website for fishing equipment
Good website for fishing equipment, poor for online returns, a bit difficult to return items.
Shows offers of a free item but be careful certain items are not included.
13 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for taking the time to leave your feedback.
We're pleased to hear that you found our website good for purchasing fishing equipment, but we're sorry to learn that you found the returns process difficult. We are continually looking at ways to improve our customers' experience, and your comments will be passed on to the relevant team for review.
Regarding the free gift promotion, we apologise for any confusion caused. Certain products and brands can sometimes be excluded from promotional offers. We are always working to make our promotional terms and conditions as transparent as possible.
We genuinely value your feedback and appreciate you bringing these points to our attention. Should you have any questions or require any assistance in the future, please don't hesitate to get in touch with our customer service team, who will be happy to help.
Kind Regards
Emily
Customer Service & Sales Manager
Delivered Quickly
ordered a few items they arrived in 3 days all items were as expected and happy with the service.
3 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Received my bivvy today which I won in…
Received my bivvy today which I won in a competition, unfortunately it was the green version not the camo which was ordered. Contacted customer service and they were absolutely brilliant, resolved my issue within moments . Thanks again guys fantastic customer service.
11 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Very polite helpful and friendly service
Very polite helpful and friendly service
12 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Total fishing tackle- I have found the…
Total fishing tackle- I have found the whole customer service, products, prices and deliveries, to be fantastic, never had a problem , well done TFT.
12 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Great Service
Ordered a pair of Shimano reels and were delivered the next day really pleased and due to order being more than £200 was sent a free head torch
11 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Your feedback means a lot to us, so we are thankful for the review!
Kind Regards,
George
Customer Service and Sales Supervisor
Zero, and I mean zero customer service, just ignored
Bought an item and it turns out it is impoto configure or use. Absolutely impossible to configure, instructions absolutely useless. There's a reason it's a bout 80% off in price. Asked to return it due to being impossible ( should have read the reviews) and zero replies. I have now sent 5 different emails and started a return request and zero replies to that either. Take the money and ignore you. I used to shop here a lot but gave up on them due to this sort of customer servaftersales problem. Took a chance and bought again but looks like they still have the same aftersales issues. Avoid buying here unless your sure you will not need to contact them. Abysmal place to spend your money. No excuses. You simply can't have excuses for not replying to multiple emails and a return request over two weeks. Don't bother replying now, I luckily paid with PayPal and opened a case and they refunded me. Will absolutely never use this lot again.
1 June 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Unfortunately, we have been unable to locate any correspondence or order details based on the information provided in your review, so we're currently unable to investigate the matter further.
If you would be willing to contact us with your order number, the email address used to place the order, or any reference relating to your PayPal case, we would be happy to look into this for you and review what may have happened.
We take all customer feedback seriously and would welcome the opportunity to investigate your concerns regarding both the product and the communication issues you've described.
We look forward to hearing from you.
Kind Regards
Emily
Customer Service & Sales Manager
Absolutely fantastic company cannot…
Absolutely fantastic company cannot fault them in any way I was over the moon with the stuff I ordered from them and it came the next day. I will be dealing with them more often actually all the time now.
29 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you so much for your fantastic review!
We're delighted to hear that you were so pleased with your order and that it arrived the very next day. It's great to know we've made such a positive impression, and we're especially thrilled to hear that you'll be shopping with us again in the future.
Thank you for your support and for choosing TFT. We look forward to serving you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
Luke at Total fishing tackle was…
Luke at Total fishing tackle was excellent.
He went above and beyond.
It was a pleasure to actually speak to Luke.
100% recommend Total Fishing-tackle.
29 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for your wonderful review!
We're delighted to hear that Luke provided such excellent service and went above and beyond to help you. We take great pride in offering knowledgeable and personal customer support, so it's fantastic to know that your experience with Luke made such a positive impression.
We'll be sure to pass your kind comments on to him. Thank you for your recommendation and for choosing TFT—we look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Very disappointed with after care
Posting the below on behalf of my very dissatisfied husband/customer:-
I am very disappointed in your customer care regarding your last message which was sent on the 9th of May saying Andy would be contacting me about my bait boat which never happened. The bait boat cost £2000 so hence his frustration. Someone messaged the man who delivered my boat to you telling him on the same day that it was being dealt with then a message to same person saying boat was fixed and come pick it up. Then when messaged about it being delivered back to me. The reply was we don't have any boxes !!! Then when friend did go to pick it up. You had sent it to your other shop without actually telling anyone. And when on site a bloody great big pile of empty boxes !!!!!!!! One star rating is being generous for after care from the store.
1 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tracey,
We are very sorry that your friend who was collecting the boat on your behalf went to our Billericay store. All of the Toslon repairs are carried out at our Berners Hall branch, and unfortunately, the boat came back during a period whilst Andy was off, so he was unlikely to know which store the boat had been dropped into originally.
With regards to shipping your boat back, it was unfortunately only dropped off in the bag. We will only ship the boats in sufficient packaging with the correct foam padding or where the equivalent is available. At present, we do not have any spare Toslon boat boxes or the foam padding to ensure safe transport. Especially with the value of the boat, we would rather not risk damage to the boat due to lack of sufficient protection from the packing.
We apologise that this resulted in you needing to make a second trip down to the store to collect your boat.
Kind Regards,
Andy
Senior Sales Advisor
Excellent service and we’re super quick…
Excellent service and we’re super quick with dealing with my order and my queries,
Highly recommend
28 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Darren,
Thank you for your kind review!
We're delighted to hear that you were pleased with both our service and the speed with which we handled your order and queries. Providing fast, helpful support is something we work hard to deliver, so it's great to know we met your expectations.
Thank you for your recommendation and for choosing TFT. We look forward to assisting you again in the future.
Kind Rgeards
Emily
Customer Service & Sales Manager
I've used many tackle shops over the past 40yrs... & This one is >>
I've used many tackle shops over the past 40yrs, this online store is by fare one of the best.
As a Blue light worker, I am very pleased that this company still acknowledges these people in the front-line services. THANK YOU !!
This alone keeps me spending vast sums of £ with this company. Their prices are keen ( not the very best tho ) their turn around shipping is simply outstanding.
I have properly spent around £6000 with this Total fishing tackle, which equites to many purchases, I can honesty say only twice have I had an issue with poor packing of items, which was resolved without any grief.
For me personally its 9/10, to obtain a 10/10 score would been perfection, none of us are perfect.
Keep up the outstanding efforts, being well ahead of the curve keeps people coming back….
4.5 Star
28 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
Hearing that we rank so highly among the tackle shops you’ve used over the past 40 years genuinely means a lot to the whole team. We’re especially pleased that our Blue Light discount is appreciated — supporting frontline workers is something we’re proud to continue doing.
We also really appreciate your honest feedback. While we always aim for perfection, we know there’s always room to improve, and we’re glad the few issues you experienced were resolved quickly and without hassle.
Your continued support and loyalty over the years truly means a huge amount to us. Thank you again for choosing Total Fishing Tackle, and we look forward to helping with many more fishing trips to come!
Kind Regards
Emily
Customer Service & Sales Manager
I recently purchased the daiwa match…
I recently purchased the daiwa match man 3.0m landing net handle & what a great service they have provided once again like everything I've purchased from them I ordered the handle on Friday morning & on the doorstep at 11am the next day thanks total fishing tackle your a great service 👍
22 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Steven,
Thank you so much for your fantastic review! We’re really pleased to hear you’re happy with the Daiwa Matchman 3.0m landing net handle and the service you received. Getting your order to you quickly is exactly what we aim for, so it’s great to know it arrived the very next morning. We truly appreciate your continued support and look forward to helping you again soon. Tight lines! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Top service from these guys fastest…
Top service from these guys fastest delivery always helpful I carnt recommend these guys enough 10/10 service everytime I use them nothing is to much trouble lovely staff thanks guys your number one every year for all what’s written above cheers John Woolley
19 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi John,
Thank you so much for the fantastic review, John! 🎣
We really appreciate your continued support and kind words about our service, delivery, and team. It’s great to hear that every experience with us has been a positive one — that’s exactly what we strive for.
Thanks again for your loyalty and recommendation. We look forward to helping you again soon!
Kind Regards
Emily
Customer Service & Sales Manager
After developing a problem with my…
After developing a problem with my matrix power barrow I contacted total Fishing tackle for help resolving the issue as this is where I purchased the barrow from they were very efficient and got a new part sent out to me within a week. Well done total fishing tackle great job, Julian.
23 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Julian,
Thank you for your great review, Julian! 🎣
We’re really pleased to hear that the issue with your Matrix Power Barrow was resolved quickly and efficiently. Our team always aims to provide the best possible support and service, so it’s fantastic to know we could help.
We truly appreciate your support and thank you again for choosing Total Fishing Tackle!
Kind Regards
Emily
Customer Service & Sales Manager
Shocking service and customer care!!!
Well.. after dealing with total fishing tackle for the last 5 years. I have had nothing but great experiences up until my last purchase.. I recieved my deeper quest bait boat with bad damage to the rear weedguard and a nash tackle box that was worse quality than some jtems on temu so asked for this to be replaced with a fox edges large tackle box. So I got in touch for a replacement. All was going well. I was sent a label to print and arranged for my boat to be collected on the friday.(This was an overnight courrier service with APC ) After 14 days of sending this parcel I still had no response, no replacements, infact no correspondance at all! I filled out the callback form to which I got a reply.... we want more information about your problem before we call you. How about you call me and we can discuss the problem? So after using the email and whatsapp service which is useless as it takes them 24 hours to respond from your email,whatsapp, or callback request. They told me there was no trace of my return. It took deeper sonar themselves to email them to chase my boat as even they were not impressed with the service on one of their products!!!. 24 hours later I recieve an email apologising saying it had come but had just been thrown in the warehouse and was missed. Totally unacceptable service so from point of recieving original damaged boat I am now over 14 days with no replacement or answers. The difference in price between the nash tackle box and the fox tackle box was £9 which i was totally happy to pay but after the absolutely shocking service ,expected them out of goodwill to wave the £9 for all the errors..... no they sent a payment link for the product and said let them know when it is complete. I have told them to cancel and refund it and I will go and purchase from an alternate tackle shop. I have spent well in excess of £9000 with this company and the actual attention to customer care and taking responsibility when they mess up well.... it doesnt exist!!! I had a basket of goods saved to follow through with on the website. I think I will cancel that basket and source elsewhere from now on!!!
5 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you for taking the time to leave such detailed feedback, and firstly, we’d like to sincerely apologise for the experience you’ve had on this occasion.
We completely understand your frustration regarding the delays, lack of communication, and the handling of your return. This is certainly not the level of service we aim to provide, especially to a loyal customer who has supported us over many years.
While we’re pleased we were eventually able to locate the returned item and progress matters, we fully appreciate that the overall experience fell far below expectations. Your comments have been noted and will be shared with the relevant departments so we can review where things went wrong and improve our processes moving forward.
We genuinely value your custom and are very sorry that this situation has left you feeling disappointed. Thank you again for your honest feedback.
Kind Regards
Emily
Customer Service & Sales Manager
Excellent customer service Aimee was…
Excellent customer service Aimee was super helpful!
21 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Jess,
Thank you for your lovely review! 🎣
We’re so pleased to hear you received excellent customer service and that Aimee was able to help. We’ll be sure to pass your kind comments on to her.
Thanks again for your support!
Kind Regards
Emily
Customer Service & Sales Manager
EXCELLENT SERVICE
Fast Delivery and excellent service as always placed order 18/05/2026 received order 20/05/2026
20 May 2026
Unprompted review
Reply from Total Fishing-tackle
Hi John,
Thank you for your great review! 🎣
We’re delighted to hear your order arrived quickly and that you received the excellent service you’ve come to expect from us. We really appreciate your continued support and look forward to helping you again soon!
Kind Regards
Emily
Customer, Service & Sales Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.