TopsOnline Reviews 1,062

Edit: I invite any consumer to look up a 1989 Chrysler TC by Maserati on their site and click the "top with window" tab. The information on that screen tells you the options for buying and what you will receive from them. Aside from the misleading website, why was I not informed of this when I received a response to my email? I was simply just told to call.

Unfortunately, I didn’t get the chance to experience the customer service that other individuals who have reviewed them have. Their website states that I can order a specific section of the convertible top for my car, as it’s in two pieces. I sent an email requesting an estimate on the cost of replacing just the window section of my top. I was given the phone number and told to call in for a quote when I called in for a quote. I was told that the tops are not sold separately and that they are only sold as one and it was gonna cost over $1000. Their website is incorrectly stating that you can purchase something one way but then you’re told something the exact opposite and they won’t honor. Which leads me to question whether they are a good company to work with at all.

Tops Online is terrible! We bought an EZon top and it didn't fit. They sent us another one, and it didn't fit. I have a very experienced installer doing this too and he warned me about EZon being trash. After many calls to multiple installers and manufacturers, they all said the same thing - do NOT buy EZon. Many installers told me they won't do the install if it is EZon. I went back and forth for months with Tops Online and the technician from EZon to get a refund and now they just ghost me and don't even respond. I needed a top that would fit and I bought one from KeeAutoTop and it fit right on and is much better quality.

Do yourself a favor and do NOT buy from Tops Online or EZon. This is the worst experience I've had while restoring multiple cars.

EDIT:

We decided to edit the original post after TopsOnline responded with almost 100% false claims. Below are more details to the unfortunate and ridiculous experience we encountered:

1.) The one part of their response that is accurate, is the approved warranty claim. When the first top arrived, the rear window had a large crease created by the zipper through packaging. We informed TopsOnline and they sent us a new one. When it arrived, my installer went to install the top, and it did not fit. We reached out to TopsOnline and they sent us a second one. Same result - did not fit.

2.) When we decided to go get a new top from another manufacturer we had instant success. Top was installed with zero problems. So this isn't my installer's fault. Its Ezon's product (and they don't have a great reputation).

3.) There comment "which was sadly like pulling teeth from a wildcat" (clever TopsOnline - I see what you did there haha). They are correct - this entire process is like pulling teeth from a wildcat to get a refund.

4.) Their claim that our installer is not the best communicator is false. I know my installer personally and he said he missed the first call from Ezon's technician, but tried multiple times to call back and sent emails to the technician with no response. The Ezon technician doesn't even respond back to me!!! The communication problems come from Ezon.

5.) Their claim they have two dozen emails with me the customer proving my installer stopped returning phones calls and stopped answering emails is a blatant LIE!. Its the other way around as mentioned in item 4 above. My installer sent many pictures to the Ezon technician, in which the technician recognized.

At the end of the day, I am out approximately $2000 and I didn't get a finished top. All I asked for was a refund on the top which was a little over $500 and both TopsOnline and Ezon ghosted me.

Now I will give credit where credit is deserved. I interacted with 2 representatives from TopsOnline. They weren't on the same page, but individually they did do their best to mitigate the issues. The real problems occurred when they looped in Ezon's technician. TopsOnline should really consider getting a new manufacturer.

My biggest regret is not doing my research before hand. Otherwise I would have learned that Ezon is hot garbage.

I hope that my review can help a potential customer from going through the same issues we did.

I'm so sorry it so long to post this review that took over 3yrs !!
Business that do this kind of work are far and few in my area !!
Just happen to have a new Business that does this now !!Did take close to a yr to get schedule but finely do have very nice looking new vinyl roof on 1972 Dodge Dart Swing that been in family for three generation now . The vinyl fit perfect along with the color to match that some what close !!
I'm Very Very Please with TopsNoline company along with the product they have. Will do more business with them in future !!!
Thank you for helping me keep this vehicle in the family along with the next generation to come !!!

(( Thank you so MUCH )) RC

I ordered a top for my son - who lives in Phoenix - they will not ship to Phoenix as I am in Las Vegas - they will only ship to Las Vegas - what the hell is online ordering about???? Order cancelled and I will take my business elsewhere.

These people have disgusting customer service, they are arrogant in their approach and cost me time and money. I asked for a courier service, they could not answer my request and passed the request straight back to me. I had paid for the top for my 58 Cadillac in full including shipping. Out of the blue they cancelled my order and returned my money. Due to the international transfer I lost 68USD in the transaction. I had to absorb that as they refused to refund in full. In a matter of fact email this became my problem and they stopped communicating. Use these arrogant clowns at your own risk? I will review them badly everywhere as they do not deserve to be in business?

Slow to load, sluggish in operation, riddled with bugs, always has new problems. Acts like it was programmed by a bunch of schoolkids.
A good idea, poorly executed.

Doesn’t fit my 1970 Fleetwood. Ordered one through OPG and got the same thing from you guys. Waste of money I do t have time to ask for a refund for.

I purchased Ferrari seat covers from him and was very satisfied. Quality, color and craftmanship were all TOP OF THE LINE. A couple years after I bought another Ferrari with seats that were very tired and needed redoing. I sent him the complete seats and they came back in UNBELIEVABLE condition. Almost better than new. I also bought a 500SL top and a roll bar cover and again perfect product.
I have NEVER been unsatisfied with their bisiness.

Great customer service . Answered my questions and gave me good advice

The quality of the product was exceptional as was the service.

Quick response on my request, got my top delivered immediaately, everything was in stock for a good price. Couldn't be better.

The service was excellent, thank you. Communication was great; my order was processed and delivered to me overseas in the time advised. I would happily order again.

An absolutely ideal experience from beginning to end. Nothing but quality from my new headliner to their Customer service along the way. Product was delivered before promised time and fits like a glove. I couldn't be happier with the end result.

Best place around for good service and product

All good, quality, communication and shipping.

Excellent service, high quality convertible top and material