TopFoxx Reviews 

239
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the product's quality, stylish designs, and comfortable fit. Many appreciate the tangle-free feature, making the glasses practical for daily use and leading to frequent repeat purchases. However, some customers experienced significant issues with delivery, including delayed shipments or orders not arriving as expected. Reviewers also reported difficulties with customer support, citing unresponsiveness when trying to resolve issues like replacements or refunds. A few people noted specific product concerns, such as glasses arriving crooked, having fit issues, or breaking quickly.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with the quality, style,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the fantastic and impressive... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and repeat... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting difficulties reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Absolutely love my tangle-free Bellas! They are so comfy and stylish. My only complaint is, I paid for express shipping so that I could receive my glasses before a planned vacation. Unfortunately my g... See more

Rated 3 out of 5 stars

I absolutely love the sunglasses I received, but they were too big for me on my face. I did contact customer support, and I paid to have them shipped back. They will credit my account for the sunnies... See more

Rated 3 out of 5 stars

I ordered the bella in coffee and when I wore them they actually hurt the back of my ears and then I put them on top of my hair and they were too loose doesn't make any sense but not worth 90 dollars... See more

Rated 3 out of 5 stars

Bought the Mini Bellas. Really cute glasses. My rating reflects the lack of information on how to size them for my face. They also arrived a bit crooked.


Company details

  1. Sunglasses Store

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

239 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(239)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I have literally 5 pair of the Smaller…

I have literally 5 pair of the Smaller Megan. The last one I bought is the tangle free and they are amazing! My only complaint is that the new tangle free version doesn’t come in the dark brown/gold combo. Please bring those out!

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality glasses

Glasses arrived super bent and it seems like they tangle in my hair far worse than other glasses I’ve had. Super disappointed with how bad the quality is.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

My sunglasses arrived with a scratch on…

My sunglasses arrived with a scratch on the lens. I reached out to customer service via email and had another pair mailed to me which again were received scratched! How can this happen twice ! TopFoxx needs to do better . maybe check the product before sending it out to avoid this from happening. Having the same problem happened twice is not ok.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

The best customer service

Great quality! Best customer service ever! My original order was delivered and left in parking lot by UPS. TopFoxx honored my order and sent me a new pair! Love my sunnies! A new forever customer.

7 April 2025
Unprompted review
Rated 2 out of 5 stars

Difficult return policy

Glasses are great, but the case recommended by the website is way too small to fit the glasses. TopFoxx requested photos showing that the case is too small of which i did. Today, they want a video? If this is there return policy, I will never shop there again. What if I hated the glasses on me? A video of them on my face showing why I don't like them on me. Think twice before purchasing from this company

3 April 2025
Unprompted review
Rated 3 out of 5 stars

Scratches, finger prints, no shade

Took the glasses to wear for the first time at a softball tournament. Pulled them out of the bag and there's a scratch on them already and finger prints that will NOT come off with the provided cloth. Still squinting even with the glasses on, does not provide much shade on your eyes.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy with Topfoxx

I am so happy with Topfoxx. The ease of ordering, the discount, and the amazing quality of all 3 pairs of my KLN sunnies! I love that these sunnies do not pull your hair, they do not pinch the area above the ear. I suffer migraines so finding a good pair of sunglasses that do not cause a migraines has been challenging. These are perfect and I can wear them all day with no migraine.

20 March 2025
Unprompted review
Rated 4 out of 5 stars

Be sure to double check your order!

I love topfoxx glasses, I have about 6 pair. I ordered these, not realizing they weren’t the big aviators. They don’t look good on me but according to the return policy, I can’t exchange them since I bought them on sale 🥹😟 HUGE bummer.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful cat eye sunglasses

Luv them! Sharp looking glasses. So on trend right now. Havent worn them yet but can't wait to go out with them. I'm sure I'll receive lots of compliments!

29 January 2025
Unprompted review

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