Tooth Fairy App Reviews 

1,554
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated medical staff and professional dentists for being exceptionally helpful, welcoming, and reassuring during all virtual consultations. People note that the overall service is extremely prompt and efficient, making tracking teeth straightening progress very easy while giving great peace of mind. Some reviewers were not happy with communication difficulties and appointment experiences during their treatment journey. Consumers frequently mentioned that reaching medical professionals directly on the phone was quite challenging, while others experienced unexpected scheduling delays or felt that initial consultations resembled sales pitches.

What people talk about most

Staff

Customers consistently report satisfaction with the staff, highlighting their helpful, professional, and... See more

Service

People report positive experiences with service, highlighting the high level of care and professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Product

Customers consistently note positive experiences with product, highlighting that aligners are very useful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tia has always been helpful and reassuring when I needed help and advice. My experience with Toothfairy has been really good even though I am at the early stages, I am looking forward to the end... See more

Rated 5 out of 5 stars

Amazing consultation. Lovely lady spoke so professionally and told me all the details I had all my questions answered without me having to ask. I cannot wait to start my treatment with toothfairy.

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more

Rated 5 out of 5 stars

I was assisted by Dr Shazray who was friendly, non judgemental and very informative! There advise is very helpful and really put my mind at ease - i dont have access to a dentist surgery and so had i... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Emergency Dental Service
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,554)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient

Quick, professional and reassuring. The dentist explained everything clearly, gave sensible advice, and arranged a prescription promptly. Exactly what you want when you’re in pain and need clear guidance. Would use again

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

I’m so pleased I found tooth fairy. Brilliant service, available 24/7 and everything is so easy! I’m seeing such great results and all at a fraction of the price! Thank you!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Really friendly staff, simple process and easy to use app.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

So helpful and kind

Dr Shazray was so helpful, especially when I was late to the appointment because my 1 year old was was refusing to nap.
She reassured me that my concerns would be carefully considered by the dentist, talked my through the next steps needed and put my mind at peace.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Truly helpful and honest

Truly helpful and honest. Loved the transparency unlike other companies with the constant upselling yet lack of information and hurry to just get you to buy and "start your journey". 10/10 customer service from Sabah - attentive, patient, honest and EXTREMELY thorough. Still awaiting treatment so will come back to add more!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Very patient and understanding

Dr. Cosmin was very patient and understanding. Made sure he understood exactly what the issue was and helped me accordingly. He was there to listen and help which was very reassuring.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a really positive experience with…

Had a really positive experience with the Tooth Fairy team. I was assessed and given answers to all of my questions. I felt I was in safe hands and I am looking forward to receiving my results for proposed treatment. I would highly recommend the Tooth Fairy team for great customer service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Explanations

Dentists always really helpful with answering any questions, and explaining the process thoroughly.

13 January 2026
Unprompted review

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