Toomey Motor Group Reviews 

I’d really like to praise Sarah Makin, she made the whole experience less stressful and less worrying. My handbrake suddenly broke on the motorway resulting in the car coming to a scary halt, life threatening situation. We managed to get home and couldn’t use the car and Sarah listened, helped and got my car booked in, kept me up to date, made sure I was also ok and as she knew we were due to go on holiday and needed the car back before the 17th she went above and beyond to make sure the part arrived in time and that I had my car back before the weekend. MG have been great, car fixed, excellent staff, lot of extra customer service and Sarah is the Southend branch ‘fairy godmother’. Don’t know what I’d do without her.

Please get your air conditioning fixed in the showroom though as the staff are melting in there, it’s uncomfortable for them and no fun for customers either.

Sarah went above and beyond in very challenging circumstances, incredibly professional dealing with irritable customers on one of the hottest days of the year.

I’m editing this review because Jason the new sales Manager bothered to call me to find out what the issue was. As he has only been in the job for 2 weeks that is a likely reason for the poor communication between sales and service. He had promised to diary my service issue for November and although there may not be a perfect solution he will try his best. In our phone call he fully understood how modern technology in cars can cause more service issue related questions beyond what used to be oil, brakes and engine.

The sales process is as you would expect for any expensive product. Keen to please and very reactive to any message. After purchase you are a second hand citizen and service team
Never respond. I waited 3 weeks to get a simple answer, I sent 3 polite emails asking and then two frustrated emails about no answer. Still never got the answer or any response at all so I had to contact Dacia UK HO who were great and answered the question in 2 minutes. For £27,000 purchase you would hope your future business and care would be worth more. So check and ask for commitment to a responsive service dept before you buy

Excellent service. Good knowledge and advice

Jamie was very hospitable and explained the entire process. He made me feel welcomed.

All staff were very professional and friendly

Had amazing service at mg In basildon. Mia and ellie absolute superstars!!! Would highly recommend such lovely girls. Thank you mg

Ihave already left a review and shockingly it got worse.
My last review was Mar 2, 2026 (which despite their reply they weren’t interested in)
Now we need a new tyre which we booked in for but the garage couldn’t do because we has no wheel nut removal key, my husband asked about this when we got the car and was told we don’t need one!
So back to Toomey Citroen AGAIN to be told, basically, hard luck!! So as far as they’re concerned it’s fine to sell us a car without the correct equipment!!
It costs an extra £100 for the garage to take the wheel off without the key!

Update 14/8/26

Today I was contacted by the Service Manager was told that the request for payment had been incorrectly issued and a full refund of the Flush and Replacement has agreed.
I am happy to accept this and an apology and I have therefore updated this review and the above rating.

I am very pleased as all previous services that have been carried out have been 1st class experiences.
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I took my Kona Electric to have the coolant system drained, flushed and replaced. I was not told at any time that this was chargeable. I was charges £485.
My Kona was serviced and MoT'd at the end of January and I had mentioned this problem at the time (Refill Coolant warning light came on intermittently) and was told that nothing could be done unless I could show them a photo of the warning light.
Later this year, around May the Kona was subject to a Recall to update the Engine Management System and I again raised this. The mechanics could find no fault although when I went to drive away the warning came up and stayed up. Jamie came out and took a photo and said they would arrange for the car to sorted. This was arranged for July and I presented the car. As I said, there was no mention that I would need to pay for thismuntil I arrived to collect the car. I was told I needed to pay as the warranty had expired in April. I spoke to the Service Manager who promised to take the matter up with Hyundai UK and get back to me. So far (mid August) I have heard nothing.
Going back through my service records I discovered that this coolant should have been replace during the service of February 2025 (4 year service costing £750).
I wrote to Toomey and copied Hyundai UK last Sunday but still have had no contact.
This is very poor service.

I was very happy with the service i received today , the staff were all really friendly and helpful , also my car was ready within the day and I was advised it could take longer .

Sarah in the front desk was very welcoming, kind and professional at the same time. Servicing was on time. Overall an excellent experience.

From the moment I sat down at the service desk reception I was treated as a valued customer. Jamie was very polite and respectful listening to my queries and questions and answering without hesitation or flannel but with confidence and assurance. Once my car was booked in I was offered a refreshment while I waited for my lift home. The whole experience was a pleasure today having my car serviced MOT and a few updates and a car wash in record time. Thank you again Jamie.

I came in to have my car serviced today. Jamie who was the worker who helped me was very warm in his approach and explained things to me. Made me feel at ease. Took time to explain things to me. He went away to the sales team and made enquiries for me when I had asked for clarity on an issue. Very helpful and good customer service approach.

Explained all options open to me,very thorough and very professional!

Friendly, quick and reasonably priced. Sarah was extremely helpful as well. What's not to like?

Jamie is a really nice person. He is so helpful, really friendly and does everything he possibly can to help and solve any problems. While there we actually have a great laugh together too. I do recommend him to others.

Sarah was very professional and a friendly member of your team. She made me feel welcome and relaxed.

Repairs done swiftly & good customer service from Sarah keeping me updated while I waited

Sarah was great from the moment we dropped the car off, friendly and welcoming. There was a delay due to the part required arriving damaged but Sarah made sure to let us know as soon as possible, providing options that would suit us best. Great service from MG Southend all round.