Toomey Motor Group - Toomey Chery Basildon Reviews 

⭐ Extremely disappointing experience – repeated faults and ongoing stress

I bought this car from the dealer in March 2026, paying a £10,000 deposit and continuing with substantial monthly payments.

What should have been a reliable family car has instead become months of faults, inconvenience and stress.

The problems started with the gears sticking day after purchase, which resulted in the dealer keeping the car for over a week.

I have also had tyre-pressure issues and problems with the door/window seal.

The seal was supposedly repaired in July, but the wind/air noise inside the cabin continued.

At higher speeds, and especially when windy, it sounds as though a door or window is not properly sealed. I reported this on 18 August and provided a video.

I was later told they could not identify “significant road noise” and that another Captur had a similar level of noise.

My concern was the actual vehicle I purchased.

More seriously, the car has refused to move on three separate occasions after I stopped in traffic and tried to pull away.

The vehicle displayed “Select gear position P”. Selecting Park and then Drive again did not fix it, and I had to switch the ignition off and restart the car before it would move.

I have video evidence of this latest incident at a roundabout on 2 September 2026 very distressing as my two young children were in the car.

Then, on 2 September, I experienced another problem involving the reverse gear.

Given the previous sticking-gear problem and these repeated incidents where the car has refused to move, I have completely lost confidence in the vehicle.

I have young children who travel in this car, and they have recently started at a new school some distance away, so I rely on this vehicle every day.

Having a car unexpectedly refuse to move while I am carrying my children is extremely stressful and concerning.

I asked the dealer on 31 August 2026 before this latest issue to collect the vehicle and provide an alternative because I no longer feel confident driving it, but this request was ignored.

I again after the car not moving on 2 September emailed them with a video evidence and still ignored me.

I have reported the faults, provided video evidence, allowed inspections and repairs, and tried to be reasonable throughout.

Despite this, the problems continue.

Baring in mind i live a distance away from them and each time ive 4 times now ive driven the vehicle to the dealership each time these faults have arisen with my young children in tow which is very inconvenient.

I paid £10,000 upfront and have continued making monthly payments, yet I have had repeated faults and considerable stress since March.

I have now formally stated that I wish to reject the vehicle and pursue my statutory consumer rights.

I am keeping records, correspondence and video evidence and am escalating the matter with the finance provider.

I simply want the dealer to take responsibility, collect the vehicle and provide a proper resolution. As I need a vehicle to take my children to school.

I have been ignored.

UPDATE – 3 September 2026

The situation has become even more frustrating.

After the latest reverse-gear problem on 2 September, I told the dealer I no longer feel comfortable driving the vehicle and asked them to collect it and provide alternative transport.

The dealer told me to contact RAC and confirmed my extended warranty includes a courtesy vehicle. I contacted RAC as instructed and explained the repeated gear problems, including the car refusing to move on three separate occasions after stopping in traffic and displaying “Select gear position P”.

I also explained that I needed to collect my children from school and gave RAC a suitable time.

Despite this, they called at around 3pm saying they were on their way while I was on the school run. I asked them to come later, but over five hours later, at around 7:18pm, nobody had attended.

I have young children and their school is around 45 minutes away.

I cannot simply be left without transport.

I bought this vehicle from the dealer, paid a £10,000 deposit and continue making monthly payments.

I have reported the faults, provided video evidence and allowed repairs.

I have now formally stated that I wish to reject the vehicle.

I expect the dealer to take responsibility, arrange collection and ensure suitable alternative transport is provided at the same time.

This situation has caused unnecessary stress and inconvenience, and I have completely lost confidence in the vehicle.

I truly regret purchasing a car from this dealership.

Had car service. Quick easy and helpful. Ellie was brilliant and very helpful.

Excellent service Mia Charters is always so helpful and accommodating. And I’ve been happy with any work carried out on my vehicle.

The staff on the service desk were amazing, probably best customer service I had from a dealership. You must be very proud of Mia as she is a credit to Toomey.

Quick, easy, friendly. Couldn't ask for more. Thanks Mia!

Mia Charter was very helpful, prompt communication etc.

Polite efficient service given by Mia and Ellie.

Great customer service from Marcel Rogers at Basildon. My daughter had an intermittent scraping noise from a wheel and couldn’t get it looked by service for a week (which is not so good) but Marcel in sales sorted it out for her within an hour. Brilliant

Arrived early was not an issue
Very professional throughout
Ellie answered all the questions and very helpful

I called service reception this morning with a software problem, and spoke to a very helpful girl, she got my problem sorted out by lunchtime. The mechanic who dealt with it was also first class, very knowledgeable and efficient.
Excellent service, highly recommended.

Brought a car from the Basildon branch which was faulty, after finally getting the car changed (I had to do all the work) the second car in less than a year is found to have a £1000 issue which would have been known before selling me this car and im told is something that cover as its a known fault. Emails ignored and Peugeot Customer service completely useless in getting the issue/branch issues resolved. Wish I never brought the car!!!

My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and we exchanged views on the cars. I arranged to have a courtesy car and Sofia made sure I was comfortable with the car before I drove off. Sofia is a credit to Hyundai

Had my 3rd year service. As always with Toomey every thing was so effortless and smooth. Had the hire car option which was very convenient. Ellie helped with every step of the way and was very informative and helpful. 10/10 customers service.

Had our car serviced today and Ellie who dealt with me made the process so smooth and clear. I recommend making sure you speak with Ellie who will call and check and book you in quick and then is so easy to talk to. Thanks Toomey!

I can't recommend Cherry Toomey highly enough. Annie, Marcel, and the entire team have been absolutely fantastic throughout my car purchase. From the moment I walked in, they were friendly, professional, and incredibly helpful, making the whole experience smooth and stress-free.

They took the time to answer all my questions, kept me informed every step of the way, and made sure I was completely happy with my purchase. Their customer service was outstanding, and nothing was ever too much trouble.

A huge thank you to Annie, Marcel, and all the staff at Cherry Toomey for making buying my car such a positive experience. I would happily recommend them to anyone looking for excellent service and a hassle-free car-buying experience.

Great fast service, Ellie was very friendly and informative. All round great service

Had a 2 year service. All good, car all in the green. Had an issue with an oil leak, which turned out to be a faulty oil filter seal. All dealt with as part of the service.
I was ably assisted by Ellie Barker on the front desk

Ellie barker was very helpful arranging my service and Mot and with the help of Mia her colleague I had a smooth and easy experience.
First class ladies highly recommend

If I could, I would give them 0 stars. My husband and I went to this dealership and bought 2 Leapmotor vehicles. We liked them so much that our son and daughter also bought a vehicle each. As we had bought 4 vehicles we were promised the car mats for free and also money for a new key card for one of the vehicles. We are still waiting and it has been 11 months. The manager, Richard, is well aware of this as he was the one who authorised the freebies but has not done anything about it since. I keep texting Jordan, who was the salesman and I tried e mailing Richard but have got nothing from them. It seems that they sell the vehicles but then don’t have any time for you afterwards. Aftersales is atrocious. They are now no longer a Leapmotor dealer but a Chery dealership.

Appalling customer service. Test drive arranged for 2pm, a walk in customer takes my test drive. I have better things to be doing with my family at the weekend rather than waiting for you guys to get your act together!