ToolsToday.co.uk Reviews

6,402

•

4.6

Tool Store

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and describe the online ordering process on the website as extremely straightforward and efficient. Consumers also note the remarkably fast delivery times, stating that goods arrive safely packaged and that the purchased machinery performs wonderfully in gardens. However, some people mentioned experiencing frustrating delays with order dispatch or difficulties getting a prompt response when trying to contact support. A few other people also felt that items occasionally arrived missing necessary components or experienced minor issues regarding delivery communication and tracking updates.

What people talk about most

Delivery service

Consumers find delivery service to be efficient and satisfactory, reporting that orders arrive promptly and... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive in working order and... See more

Order

Customers consistently note positive experiences with order processes, highlighting straightforward online... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient order process, rapid... See more

Price

Clients share positive opinions on price, highlighting competitive rates and great deals across a wide... See more

Reviews shaping this summary

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

A really helpful chap called Tom explained what I needed to know and answered every question without any hard sell. Delighted with my new mower. Delivery excellent and another helpful man showing m... See more

Company replied

Company details

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.

Contact info

Pedmore Road, DY2 0RL, Dudley, West Midlands, United Kingdom
01384482789
sales@toolstoday.co.uk
www.toolstoday.co.uk

4.6

Excellent

6K reviews

5-star

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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All reviews

(6,402)

372 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 9, 2026

Item was unfortunately slightly…

Item was unfortunately slightly damaged, i let them know and they dealt with the problem very quickly and efficiently.
Overall very happy with the customer service provided.👍

9 April 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Sorry about the issue with your order David, glad to hear this was resolved without fuss. Many thanks for your review,

Kind Regards,
ToolsToday.co.uk

Apr 9, 2026

Great service

Great service. Fast and a good price .

18 March 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review Jon,

Kind Regards,
ToolsToday.co.uk

Apr 9, 2026

The order process was easy

The order process was easy. The Web site very user friendly.

18 March 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review Surendra,

Kind Regards,
ToolsToday.co.uk

Apr 8, 2026

Great prices and quick delivery

12 March 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review David,

Kind Regards,
ToolsToday.co.uk

Apr 8, 2026

Arranged us a special delivery - on Good Friday

We asked for the ride-on mower to be delivered to our son before Easter - and it was! On Good Friday! Very impressive. Thank you

3 April 2026

Unprompted review

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review Gill,

Kind Regards,
ToolsToday.co.uk

Apr 7, 2026

excellent service

17 March 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review Alan,

Kind Regards,
ToolsToday.co.uk

Apr 7, 2026

Great service

First time customer found everything I wanted at great prices even beat manufacturers own website
Delivered on time

17 March 2026

Reply from ToolsToday.co.uk

Apr 15, 2026

Many thanks for your review Maurice,

Kind Regards,
ToolsToday.co.uk

Apr 7, 2026

10 March 2026

Reply from ToolsToday.co.uk

Apr 2, 2026

Many thanks for your review Mike,

Kind Regards,
ToolsToday.co.uk

Mar 30, 2026

Quick delivery

6 March 2026

Reply from ToolsToday.co.uk

Apr 2, 2026

Many thanks for your review Peter,

Kind Regards,
ToolsToday.co.uk

Mar 29, 2026

Excellent VERY quick delivery

Excellent VERY quick delivery. There was
a part of the mower handle missing. This was ordered immediately and arrived quickly. A good experience all round

8 March 2026

Reply from ToolsToday.co.uk

Apr 2, 2026

Many thanks for your review Stella,

Kind Regards,
ToolsToday.co.uk

Mar 29, 2026

Purchase was very straightforward

Purchase was very straightforward
Good product information
Prompt delivery

8 March 2026

Reply from ToolsToday.co.uk

Apr 2, 2026

Many thanks for your review Angela,

Kind Regards,
ToolsToday.co.uk

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