ToolSource Reviews 92

Best price on item. Quick delivery and a good product.

Was concerned about the reviews so before I ordered I called to confirm availability. Finished order on phone, was five minutes before cutoff for same day shipping. Paid the extra for overnight and was told if it didn't make the same day shipping due to ordering so close to cutoff time I'd get a call to let me know. Didn't get a call but also didn't get any email with order or shipping confirmation. Got worried but my package arrived about 10am the next day. Would order from them again

I am putting one star only for the service they provide you with . I ordered timing kit for almost $500 but it wasn’t for me , so before placing the order I called to find out how fast they will ship and when I will receive the kit. So the representative wasn’t helpful at all looked like she didn’t even care . I placed the order on Thursday and received on Thursday but on their website it’s says ships usually with 24/48 hours, the package was left at some pharmacy, and they didn’t even provide me with any shipping details. I am not sure about quality of the product that I bought but it’s not even for me so I don’t really care . But service wise there is no service for my self I would not buy anything from them .

Horrible, Stay away, they charge you then send an email saying your order is “back ordered” for 3 to 4 weeks. Must be a back room business cause all my phone calls and emails got no response until I contacted the BBB of New York. Finally spoke with woman who informed me that my order was still on back order for another month! I told her to cancel my order and reimburse my credit card. Waiting to see if she follows thru. Waisted my time with this company. They don’t answer their phone or contact customers! Bad! Bad! Bad! Never again and I’m spreading this to all I know

Was told out of stock so I called and cancelled order. Next day they shipped half of order anyway, charged me for full order. Now won't let me return for refund. They ignore emails, no recourse through Paypal. Awful experience!

Informed me that one tool of a larger was on back order and would arrive in 3-4 weeks. After waiting a week and a half for my order to arrive, I called twice to check its status. Neither of my calls were answered and I left my order number and a call back number. 24 hours after the original call, I sent an email to customer service, which was actually answered very quickly. After some back and forth they apologized and said the original email for the back order was incorrect and the entire order was actually on backorder. In the interest of full disclosure, in the original email, their explicit language was:
" Back ordered: Timing Chain Wedge for 6689 Chrysler Jeep 4.7L V8

o The balance will ship. "

With "The balance will ship highlighted". I could be wrong but this to me makes it seem like only the back ordered item will be shipped later. Additionally after cancelling my order I checked their website and it has not been updated to reflect the true stocks of the items, i.e. the items on backorder were still listed as in stock. So if you have any type of time frame your on I would avoid this company all together, even though they have a great selection.

My item was in stock, it shipped quickly, and arrived in good condition. I received the pictured item as well. All around positive.

A horrendous company to deal with if you don't receive your order, I only received half of my order and they put me through the hoops with UPS and would not provide me with a refund or a replacement item. STAY AWAY!!!

Great purchase! Fast shipping..love the product..

Very good business, fast delivery.

No problems.Shipping a little slower than expected.Getting email to rate and haven't even received the item yet.I think some times they need to charge shipping to the weight not the cost.In my case the item weight 1lbs.so I was going to order 2.But shipping so expensive could not justify.Then ordered 1 fuel pump pressure gauge.

At the end of May 2017 I wanted to place a second order for some items that were not on the website so, as usual, I requested that the items be added to the website. Here it is the middle of July 2017 and both of my requests went completely unanswered. For my first attempt I used the contact page on the website and for my second attempt I sent an e-mail to their customer service address. I do not know what happened to this company. They used to have outstanding customer service. My last order with them is covered by invoice OST276382 (which went through without any problems, so at least for that order Toolsource deserves five stars).

Ordered a $3,000.00 heavy tool made of multiple components. Came in it's own crate to be used as a chest for storage (20 ton Porto Power unit). Because it was so heavy it required a common carrier method for shipment. They put it on a pallet and the crate, which was made to contain the tool was split open at the bottom and hidden by all the shrink wrap. I can rebuild the crate, but it could all have been avoided with a better shipping method, but like everything else you ship a chance is taken due to the lack of care of shipping companies. Whenever you ship heavy objects a chance of damage is often possible. Other than that it was what it was represented to be. I was not at the commercial address I shipped it to at the time of delivery so the damage to the crate made to keep the tool in was not visible to the receiver.

Fantastic experience. Best prices on all tools that I ordered (and I looked around everywhere). All tools came in excellent condition. One of the items I ordered was on backorder - they were excellent with communication and once they were in stock they sent me the items next day air for FREE!!
Great customer service - will definitely be ordering from them in the future.

Just recently received, assembled and practiced with it. Very nice operation, powerful and accurate. Fun and easy to use. Had to adjust vertical sight from factory setting only for shorter range practice. Great product and my friends liked it too.

I ordered 3 heating elements I was quoted $35 for second day shipping, I said perfect told the client what we were paying and then got jacked with them saying they could not ship it for that and it would be $88...
Completely misquoted...
I returned the email. Saying 'I'd say that you should fix that on your website and it's not my fault, but I'll work with you, make it get here on Wednesday next week and we are good'
They took that as I would pay extra, when I refutiated it they then changed it to Ground shipping... now my quote to the client on the time frame is wrong and when they need them next week we may not got them... gotta love throwing a huge Hollywood party without Heat!

Confounded

ToolSource says: "These were marketing emails, with special pricing and discounts and only go to customers with whom we have had a direct relationship."- TOTALLY FALSE!! I do not now, NOR HAVE I EVER, had any kind of relationship with ToolSource or EVEN visited their website!!!!
I dont know how ToolSource got hold of my work email address BUT once they did - OH MY GOODNESS - the SPAM is relentless. The emails come with different names most pointing back to support at Toolsource dot com (sometimes to no_reply at toolsource dot com) but they don't respond, they just CONTINUALLY spam.
You can call & leave messages BUT they WONT respond, they just keep the SPAM coming!
There is an unsubscribe link, but it links to usmarketingpros.com - a sure sign that this is SPAM!! I'm not clicking to alert any email marketer that they have an active address. No,no, no.
So I looked up Toolsource on FaceBook to request removal. They told me to IM them and I did - NO ANSWER and then they blocked me from the page.
There is NO desire to make things right, NONE AT ALL.

Great choice of tools, great prices!

Website easy to navigate and received what I wanted when it was promised.

In-stock is not in stock.
Only after ordering did I find my part was direct ship from the manufacturer.
My order was not followed through on (submitted to the manufacturer) until I called nine days later.
Customer service purposely misinformed me on several points.

Ordered a part (sandblaster gun) from Toolsource.com online on the 10th and received a confirmation email, waited a week and a half with no further communication from Toolsource.com.
After waiting nine days (now the 19th), I called Toolsourse.com and was told "please hold the line and I will call the manufacturer as this part ships direct to you from them." after 5 or 6 minutes she came back on the line and said "the manufacturer is shipping it today". When I asked "why the delay?"
Toolsource.com could not say.
I waited another eleven days (now the March-1st), then emailed Toolsource.com because I had not received the part or an email saying it had shipped.
This time I was told "sorry the part is made to order and will ship for about two weeks"
Frustrated and in disbelief that every blast gun is made per order, I called the manufacturer (a small business with a dozen or so employees).
I talked to the receptionist (who also handles the incoming/outgoing orders) and I talked with a rep. on the manufacturing floor.
I found the tool for making my part was being retooled and the part would not be available for three weeks (not the two as I was told by Toolsource.com)
I was transferred to the orders department. They looked up by order and it was then that I found my order was only submitted to them on the 19th of the month, not the 10th when I ordered the part from Toolsource.com.
I then called toolsource.com and cancelled my order.