Toolnation.nl Reviews 

Ordered 3 weeks ago - 2 items (Festool saw + 1 blade). They send the blade and no news for the saw. Tried to send emails, tried to phone. No answer, I will ask for refund from Paypal.

I will send the blade back to the Netherdlands !

Really lame support. Beware before ordering.

fair pricing and swift delivery, great communication about delivery and order confirmation

I've used Toolnation.nl a lot in the passed few years, but recently they do not live up to the delivery timelines anymore. 2-6 days turns into 2-6 weeks... they've lost yet another customer. Terrible logistics, fake info on delivery times on their site... stay away and use other vendors!

You can wait weeks for your orders and customer service stopped caring because of the hundreds of angry clients. Read the recent online reviews, stay away from this company!

NEVER BUY FROM ToolNation.
Don't get caught in their trap of empty promises.
Orders aren't delivered. Customer services is non-existing.
You can call and mail them forever without receiving a response.
Going to their shop in person is equally useless.
Your money and time is better spend somewhere else!!!!

Placed order that was supposed to be available in 1-3 days. 1 Month later still nothing, no direct email or phone contact on website. Managed to find phone number using google maps, 43 people waiting in line in front of me. Do not order here if you expect any level of service.

Promised delivery time: 3 to 6 days. Actual delivery time after having to ask a date repeatedly: 5 months. Company didn't contact me with notification of the delay.
Customer service takes days to give you a very short answer that does not answer your actual question.
Spend your money somewhere else.

Promised delivery time: 4 days. Actual delivery time: 40 days. Company didn't contact me with notification of the delay. Avoid!

Very bad. They take a long time to send and even longer to respond (on one occasion a couple of weeks). And when they do, rudely.
I corroborate what was said by other users. Shameful customer service.
Not a € more purchase in this store.

I have ordered tools here and i think my money is gone.

Becouse the tools are in stock and it is been 6 weeks ago. I can’t communicate to someone. I have please send my money back. But i get no answer of that only a discount check for next order.

Eveyone do not order here.

Ordered a reciprosaw, which was in stock the moment I placed the order, with an expected delivery timeframe of 4 to 6 days. After two week i requested an update. Got the response ‘our systems are complete automated’, ‘we can not provide 100% certainty on when it will be delivered’. In other words: they don’t have a clue and are totally out of control of their logistic process. Now again two weeks later still no update or visibility on the actual delivery date.

Before ordering some tools I checked on line and by telephone if products were completely available and was guaranteed they were and would be delivered within 2 days.

When they finally arrived they were not complete and after having to call several time and put on hold for 1.45 hr I was tols items were not on stock. Delievery time was quoted as ASAP when back in stock.

Do not buy from them read the recent reviews

In the past I ordered quite some machines at Toolnation.nl, both for me personally and for the place I work. A lot has changed the past years, competition between internet toolshops has risen.

I recently ordered 2 machines at Toolnation. One was delivered rather on time, the other with quite some delay. This happens, though the advertised delivery times were incorrect.

Making changes to the order, even when it was to be shipped only weeks later and the changes were suggested 1 hour after making the initial payment, was impossible. Canceling the order in order to make it again with the changes was impossible too. This is the house policy, so... so be it.
One must notice this kind of changes are possible with different online companies, both from Holland and way further South. With Toolnation, the way to cancel your order is to send it back, and not accept it once it is delivered. Unpractical and not ecologic.

The reason I bought at toolnation was:
a) prolonged guaranty, f.i. 5 years on bosch blue and makita for a slightly higher price than elsewhere online. fair deal.
b) supporting a 'smaller online supplier', not only the unetical big brother.

Now I find out that the prolonged guaranty only applies to customers based in the Netherlands. They should either clearly advertise this or present a different solution, for Instance register the machines themselves.

The quality of their in-house warranty I can not yet judge. Let's hope it's good, in case I ever need it. The machines and batteries send to me were decent, recently produced models. I think the concept of Toolnation.nl is interesting. This is a suggestion to make the practice as interesting as the concept.

And even 1 star is too much. Send an email after 3 weeks to ask if my order has already been shipped. After no response I eventually canceled my order. There was an immediate response. I get my money back, but I have to wait 2 weeks for this. Thanks Toolnation for the impersonal mail and 5 weeks of waiting for nothing. Never again Toolnation !!!

Utterly useless service, Never Again

I decided to order for the first time via ToolNation Netherlands. I order worth thousands a year in tools and wanted to give Tool Nation a try as they claim to be Nbr 1.

I ordered a few small safety gear items including some ear protection ( headphones )

On arrival they turned out to be too small and non adjustable so I asked to return them.

The email I received in return was just ridiculous.
Basically the item would have to be broken in order for me to return it, and at my expense no less.

In 2021 this type of service is unacceptable.

First and last time I ordered from ToolNation

Best price I found on the web (with shipping costs), the delivery, despite the fact I'm in France, was on time, the package was spit in 2 and I received the second one with 1 week of difference without any issue.
The packaging was perfect, just the dimension of the tool box, so no cardboard waste.

I ordered a table saw that was labeled a available for shipping in 1 to 4 days. I had to contact them three times in a month. Each time there was another excuse why shipment was postponed.
In the end I canceled my order because it woud take another month at least before they would deliver.

Good service .shipping issue but due to a supplier issue , not toolnation.
Support is reactive !

4 stars instead 5... just for the shipping

As always perfect serwice, fabolous offerts every day and best prices, so many good brands and best quality tools, be the best on bouw and choose toolnation