Went to take my car in for a service , was done within the day & I had an issue with my car going into limp mode & it turn out the wet belt had an issue this has now been sorted out thank you for your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was very good as usual. My car was picked up and delivered back to me on time as promised. The work was done and I will be contacted when the parts are in for the extra stuff that needs d... See more
Company replied
Ben, Laura and Darren went above and beyond! I was amazed with the service I received from the Repair shop at Tony Le Voi Vauxhall. I was anxious that my bumper replacement wouldn’t be aligned cor... See more
Tony Le Voi Lakeside just keep outperforming themselves! Fantastic knowledgeable staff, polite, professional, easy to talk with, a great work ethic in their customer service dept! And just a good wor... See more
Company replied
Company details
Written by the company
At Tony Le Voi, we are proud to bring together two iconic automotive brands: Vauxhall and Jeep. Whether you’re looking for a versatile family vehicle or something built for adventure, our dealership in Grays and Essex offers a wide selection to meet your needs. From the popular Vauxhall Corsa, known for its practicality and performance, to the spacious Vauxhall Mokka and Grandland for family driving, we have something to suit every lifestyle. If your journey takes you off the beaten path, our Jeep Renegade and Jeep Wrangler deliver the rugged capability and power Jeep is famous for. We offer a range of new and approved used vehicles, all carefully inspected to ensure quality and reliability. Our dedicated team is here to guide you through the process, providing expert advice and support to help you find the right vehicle for your specific requirements. At Tony Le Voi, we are committed to delivering an exceptional customer experience, from the moment you step into our showroom to the day you drive away. Whether you’re exploring the latest Vauxhall models or considering the iconic Jeep range, our goal is to make the process smooth and straightforward. We’re open 7 days a week: Monday to Friday, 9am – 6pm, Saturdays 9am – 5pm, and Sunday 10am – 4pm.
Contact info
Lakeside Retail Park, RM20 3WE, Grays, United Kingdom
- 01708 201014
- geoff.champion@tonylevoi.co.uk
- www.tonylevoi.co.uk
4.5
Excellent
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Mot and service
Car was picked up from Home address around 11am and taken for service and mot at Tony Le Voi Lakeside.
Kept informed of the progress and whether any further items were required to pass mot.
Service and mot complete my car returned home at 5pm.
12 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your feedback.
We’re pleased to hear everything ran smoothly and that you felt well informed while your car was with us.
We appreciate you choosing us and look forward to helping again in the future.
Best regards,
Team TLV.
Reply from Tony Le Voi Group
Thank you for your 5-star review.
Best regards,
Team TLV.
Great staff and company
Great staff. Very helpful and polite. Great company to deal with.
26 February 2025
Unprompted review
Reply from Tony Le Voi Group
Thank you for your feedback and 5-star review.
Best regards,
Team TLV.
My car was collected on time and…
My car was collected on time and returned in very good order. Excellent service as usual.
19 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review and for your continued support. We really appreciate you taking the time to share your feedback.
Very straight forward
Very straight forward, no stress. Very friendly, car is clean thank you !
20 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave a 5-star review. We really appreciate your feedback and your support.
Cannot fault the service given by…
Cannot fault the service given by manager or staff at the Lakeside branch.
Our vehicle came back immaculately cleaned they take time over getting your vehicle serviced and ready for a safe drive
19 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you very much for your 5-star review and for taking the time to share your feedback. We’re grateful for your kind comments and really appreciate you choosing us.
Excellent from start to finish
From the initial greeting, throughout the process, and post transaction.. Martin was fantastic. Great knowledge of his trade, understanding of our needs, accommodative and proactive in communications and scheduling, and helpful with guidance throughout. The showroom was nice and fully stocked. Highly recommend Tony Le Voi and particularly Martin if you are in the market!
11 January 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review and for sharing your experience. We’re grateful for your kind feedback and are pleased we could support you throughout the process. Your recommendation means a great deal, and we truly appreciate you choosing Tony Le Voi.
Very smooth experience
Everything was broken down to me and explained to me via the admin team.
I was listened too and updated whilst work was being done on my car.
Prices where explained and kept the same through this process.
Friendly front of house team.
My car had the necessary works done on it quickly and efficiently.
Car was cleaned for me.
Overall a very smooth experience.
Thank you
18 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review. We’re really pleased to hear you felt well informed and looked after throughout your visit, and that everything ran smoothly from start to finish. We appreciate you taking the time to share your experience.
Best regards,
Team TLV.
Quality
I’ve been a customer for over 20 years with nothing but excellent customer service and exceptional workmanship, a brilliant dealership.
18 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review and for your loyalty over the past 20 years. We really appreciate you choosing us time and again, and it’s great to know your experiences have continued to meet your expectations.
Best regards,
Team TLV.
Customer Service at Tony Le Voi
Trustworthy and excellent customer service as usual. Car was collected and delivered on time - I was given a run down of works completed and information sent electronically. I was pleased that it was the same driver as last year and despite feeling unwell, I could clearly see that he was struggling, he was still friendly, polite and kept going even after returning my car.
17 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your feedback. We’re pleased to hear everything went smoothly and that you were happy with the service provided.
We appreciate you taking the time to share your experience.
Best regards,
Team TLV.
Very friendly service with big smiles & professionalism
Very friendly service with big smiles & the work is done professionally & accurate in the time scale that I was told
12 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5 star review. We’re really pleased to hear you were happy with the service you received and that everything was completed as promised.
We appreciate you taking the time to share your feedback and hope we can help again in the future.
Best regards,
Team TLV.
Went to take my car in for a service
Went to take my car in for a service , was done within the day & I had an issue with my car going into limp mode & it turn out the wet belt had an issue this has now been sorted out thank you for your help !
2 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your review. We’re pleased we were able to get everything sorted for you and resolve the issue with your car.
We appreciate you taking the time to share your feedback and hope we can help again whenever you need us.
Best regards,
Team TLV.
Great service from Kate Sophie and…
Great service from Kate Sophie and Billy. Kept me informed throughout the day and even washed my car. Thank you
11 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review. We really appreciate you taking the time to share your experience and are pleased to hear you were well looked after throughout your visit.
Best regards,
Team TLV.
Great experience
Great experience, Kate couldn’t have been more helpful. Will definitely use again
11 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5-star review - we really appreciate you choosing us and taking the time to share your experience.
Best regards,
Team TLV.
A little disappointed as when I booked…
A little disappointed as when I booked my car in for the jobs I was quoted x but once work done and wanted to take payment they asked for approximately £40 more than quoted. After complaining they agreed to invoice me for the original quoted price.
Vauxhall dealers have a tool called Menu Pricing which is a fantastic tool and very accurate, however the dealer said data was out if date, which is not true.
6 February 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave your feedback.
I’m sorry for the frustration caused by the difference between the original quote and the final price - that’s not the experience we want for our customers.
We appreciate you raising this at the time, and we’re glad it was resolved for you.
Your comments have been noted and are helpful for us in improving how we handle pricing going forward.
Best regards,
Team TLV.
Excellent service
Excellent service, and excellent communication throughout. Everything I asked for was arranged in time and I was very impressed with the staff too. Very helpful and delightful to speak to.
2 February 2026
Unprompted review
Reply from Tony Le Voi Group
Hello,
Thank you for taking the time to share your experience. We’re glad you felt well looked after by the team, and we really appreciate you choosing Tony Le Voi.
Best regards
Team TLV
Excellent Job
Drop my car off before it was opened.
I was updated throughout the day and when it will be ready .
Service and MOT.
Excellent from A to Z.
27 January 2026
Unprompted review
Reply from Tony Le Voi Group
Hello,
Thank you for your kind feedback. We’re really pleased to hear that everything went smoothly, from dropping your car off to keeping you updated and completing your Service and MOT. It’s great to know the experience was excellent from start to finish, and we look forward to looking after you again in the future.
Best regards
Team TLV.
They always ring to remind me of my…
They always ring to remind me of my service and mot, easy to book in. I used to work near there so always took it in myself, but the last 3 years have had to get them to pick it up from home and deliver it back. This was the first year they have charged £15 for the service, so was a bit disappointed as I have a service plan with them and thought this would cover it.
27 January 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your lovely feedback about our reminders and how easy you find it to book in - we’re really pleased to hear that.
We’re sorry to hear your disappointment about the £15 collection and delivery charge. This is a service we’ve introduced a small fee for recently, in line with many other retailers offering the same convenience. While your service plan covers the scheduled servicing itself, collection and delivery sits outside of this and is charged separately.
We do completely understand how it can feel unexpected, especially if it hasn’t been charged before, and we really appreciate you sharing your thoughts with us.
Best regards
Team TLV.
Amazing Purchase
Appointment was so easy to book. Sales advisor was superb in offering me options to choose from.
I have always being with Tony Le Voi so it was easy decision to make. I had a bargain as my choice was almost new and highly efficient and the price was unbelievable. Will highly recommend this company. Excellent customer service.
14 January 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your 5 star review. We’re really pleased to hear your appointment was easy to book and that our sales advisor helped you find the right car at a great price.
We appreciate your continued loyalty and your recommendation. Enjoy your new car.
Best regards
Team TLV.
Newer car for us made easy
Martin Atkinson was great during our purchase. He answered all of our questions. Very polite, knowledgeable and friendly. The car is good too.
14 January 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that Martin made your purchase experience easy and that he was able to answer all your questions in a friendly and helpful way.
We’ll be sure to pass your kind words on to him. Wishing you many happy miles in your new car.
Best regards
Team TLV.
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