Tony Le Voi GroupReviews 

95
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brilliant service received, often highlighting the efficiency and care taken with their vehicles. The staff are frequently described as knowledgeable, polite, professional, and helpful, going above and beyond to ensure a positive experience. Many people appreciate the excellent customer service, with clear communication, regular updates, and personalized attention. However, some customers also noted a decline in service quality over time, experiencing issues with transparency and engagement. A few other people also felt that their queries were not handled directly, leading to delays and a feeling of being undervalued. There were also mentions of dissatisfaction regarding charges for services that were expected to be covered by a service plan, and concerns about engine oil issues after servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the politeness and helpfulness of staff... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting staff as polite, helpful, and... See more

Product

People report ambiguous experiences with the product. Some customers express high satisfaction, with one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to say the level of service from Tony Le Voi Vauxhall was brilliant. In particular Martin Atkinson, he really looked after me when getting a new car and exceeded my expectations of a car show... See more

Company replied

Rated 5 out of 5 stars

Ben, Laura and Darren went above and beyond! I was amazed with the service I received from the Repair shop at Tony Le Voi Vauxhall. I was anxious that my bumper replacement wouldn’t be aligned cor... See more

Rated 5 out of 5 stars

Tony Le Voi Lakeside just keep outperforming themselves! Fantastic knowledgeable staff, polite, professional, easy to talk with, a great work ethic in their customer service dept! And just a good wor... See more

Company replied

Rated 5 out of 5 stars

We had absolutely excellent service from Tony Le Voi’s in Lakeside. They are always polite, attentive and work as quickly as their workload allows them to. We also discovered that for a fee we can ar... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Jeep Dealer
  4. Motor Vehicle Dealer

Written by the company

At Tony Le Voi, we are proud to bring together two iconic automotive brands: Vauxhall and Jeep. Whether you’re looking for a versatile family vehicle or something built for adventure, our dealership in Grays and Essex offers a wide selection to meet your needs. From the popular Vauxhall Corsa, known for its practicality and performance, to the spacious Vauxhall Mokka and Grandland for family driving, we have something to suit every lifestyle. If your journey takes you off the beaten path, our Jeep Renegade and Jeep Wrangler deliver the rugged capability and power Jeep is famous for. We offer a range of new and approved used vehicles, all carefully inspected to ensure quality and reliability. Our dedicated team is here to guide you through the process, providing expert advice and support to help you find the right vehicle for your specific requirements. At Tony Le Voi, we are committed to delivering an exceptional customer experience, from the moment you step into our showroom to the day you drive away. Whether you’re exploring the latest Vauxhall models or considering the iconic Jeep range, our goal is to make the process smooth and straightforward. We’re open 7 days a week: Monday to Friday, 9am – 6pm, Saturdays 9am – 5pm, and Sunday 10am – 4pm.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(95)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good company listen to what you want when buying new car.

Bèen dealing with Tony Le voi for a few years know and they have always been fair and go out of there way to help you out best car dealers around. Shows how good they are this car is the 5th car we have bought from them from new. All staff from sales to customer service and service people always polite and helpfull would like to say thankyou to them all.

30 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you so much for your continued support.
Knowing you've chosen us time and time again means a great deal to everyone here. We're delighted that our teams across sales, customer service and aftersales have consistently looked after you, and we'll be sure to pass on your kind words.
We truly appreciate your loyalty and look forward to welcoming you back for many years to come.

Best regards,
Team TLV.

Rated 5 out of 5 stars

They picked up my car and then dropped…

They picked up my car and then dropped it off once my car was mot and serviced. Billy was very friendly and polite.

25 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave us a review. We're delighted to hear our collection and delivery service made your visit more convenient and that Billy provided such a friendly experience.
We really appreciate your kind words and look forward to welcoming you back next time.

Best regards,
Team TLV.

Rated 5 out of 5 stars

My service and MOT was carried out very…

My service and MOT was carried out very efficiently, kept informed throughout the process. Very happy with the service I received.

19 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave us a 5-star review. We're delighted everything went smoothly, and it's great to know our team looked after you from start to finish. We really appreciate your support and look forward to welcoming you back next time.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Always excellent

Always excellent. Fantastic customer service, never pushy. Comfortable going there as a woman on my own!

5 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you so much for your lovely review. It means a great deal to know you've had such positive experiences with our team. Creating a welcoming environment where every customer feels at ease is incredibly important to us, and we're grateful for your continued support. We look forward to seeing you again soon.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Sharon got me booked in for the service…

Sharon got me booked in for the service and offered drinks for me and my service dog Betty very good customer care all round
I will be back to you when I need my next mobility car

23 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your lovely review. We're so pleased you and Betty had a positive experience with us and felt well looked after during your visit. We really appreciate you taking the time to share your feedback and look forward to welcoming you both back again soon.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Staff were so good friendly courteous…

Staff were so good friendly courteous we turned up on the wrong day by mistake it was supposed to be tomorrow but they still done our service and MOT and washed the car after amazing service.

17 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave us a 5-star review. We're delighted we could make your visit as straightforward as possible. Your support means a great deal to us, and we look forward to seeing you again soon.

Best regards,
Team TLV.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

Quick response to query, booking was done over the phone on day of my choice, reminders, staff was courteous and friendly and even washed the car as a courtesy!!⭐⭐⭐⭐⭐.
👍🏼

15 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your wonderful 5-star review. We're delighted you had such a positive experience with us from start to finish. We really appreciate your kind feedback and look forward to welcoming you back again soon.

Best regards,
Team TLV.

Rated 5 out of 5 stars

My new Jeep

I'd like to say the level of service from Tony Le Voi Vauxhall was brilliant. In particular Martin Atkinson, he really looked after me when getting a new car and exceeded my expectations of a car showroom. Only been with Vauxhall since 2019 and will stick with them.

31 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your kind feedback. We're delighted to hear that Martin looked after you so well and exceeded your expectations. We truly appreciate your loyalty since 2019 and look forward to supporting you for many years to come. Enjoy your new car!

Best regards,
Team TLV.

Rated 5 out of 5 stars

Excellent

Excellent service today from Tony Le Voi at Lakeside Thurrock. Yearly Car Service due, they called me to book in, a lovely welcome from staff when I arrived and I was able to wait while being done. TV, tea and coffee with regular updates. Completed promptly and also cleaned my car. Thank you to all the staff today and for your great customer service, see you next year.

8 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave such a kind review. We're delighted to hear you had a positive experience with us and that the team helped make your visit an enjoyable one. We really appreciate your support and look forward to welcoming you back in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Annual Service and MOT

The experience was good as when we spoke to Sophie at reception we requested for a new back wiper to be fitted and also a rubber seal on the back hatch to be fitted which was done during the service which they included in the service and also having the car washed and hoovered is always a pleasant surprise hence out loyalty

6 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review and for your continued loyalty. We're pleased you had a positive experience and appreciate you taking the time to share your feedback.

Best regards,
Team TLV.

Rated 4 out of 5 stars

Quick thorough and efficient service…

Quick thorough and efficient service and MOT

7 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review. We're pleased to hear you were happy with the service and MOT. We appreciate your feedback.

Best regards,
Team TLV.

Rated 5 out of 5 stars

My vehicle was collected from my H/A

My vehicle was collected from my H/A. Toy Le voi serviced my vehicle and returned my vehicle home.
Fantastic customer service .
Ray Sweetman

2 June 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review. We're so pleased everything went smoothly and that our collection and delivery service made servicing your vehicle that little bit easier.

We really appreciate your support and hope to see you again in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Excellent service

My car was in for service and MOT an excellent service as always, the staff are very polite and nice at the Lakeside branch.

26 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for taking the time to leave us a review. We're pleased to hear you had another positive experience with us and that the team looked after you so well.
Your continued support is greatly appreciated, and we look forward to welcoming you back in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Always an amazing service with Tony…

Always an amazing service with Tony levoi! Had my service and MOT, lovely staff kept me updated, detailed descriptions on what was completed on my car and all done when expected! 5 star review as always, thank you Tony levoi see you next year!

23 February 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear everything went smoothly and that the team kept you informed throughout your visit. It's always a pleasure to welcome you back, and we look forward to seeing you again when it's time for your next service.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Reliable

Reliable, polite and a positive experience as usual.

19 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review. We're pleased to hear you had another positive experience with us. Your continued trust and support are greatly appreciated, and we look forward to welcoming you back in the future.

Best regards,
Team TLV.

Rated 4 out of 5 stars

Excellent service just one little thing

My car was serviced and had an MOT at Tony Le Voi exceptional service curtesy car provided only downside after I picked it up and drove it home having left it at the service centre clean I was disappointed to notice water marks over the windows and roof possibly overspray from the cleaning bay,although in general very pleased this just put a dampener on it

18 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review and for your kind comments regarding the service you received from the team. We're pleased to hear you were well looked after overall.

We’re sorry the presentation of the vehicle let things down slightly afterwards and appreciate you bringing it to our attention. Your feedback is valued and will help us improve the final handover experience moving forward.

Best regards,
Team TLV.

Rated 5 out of 5 stars

I know Tony LeVoi very well and trust…

I know Tony LeVoi very well and trust them 100% they are always pleasant and helpful, nothing is too much trouble. My family have have just bought two cars from them, Alif in the sales is a very pleasant and likeable person to talk he spent lots of time with us explaining everything that we needed to know making sure both cars are looking very nice. We have always had a great experience with Tony LeVoi all the staff I would like to thank Geoff and Alif for all their help and support

17 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your continued support and for taking the time to leave such a kind review. We’re really pleased to hear you and your family had another positive experience with us.

It’s great to know Alif looked after you well and took the time to explain everything properly. We’ll also make sure Geoff and the team see your comments.

We really appreciate your trust in Tony Le Voi and look forward to seeing you again in the future.

Best regards,
Team TLV.

Rated 5 out of 5 stars

Service and MOT

Service and MOT was carried out quickly and efficiently with no problems.
They did a great job cleaning the vehicle inside and out.
Thanks

16 May 2026
Unprompted review
Tony Le Voi Group logo

Reply from Tony Le Voi Group

Thank you for your review and for taking the time to share your feedback.

Thanks again for choosing Tony Le Voi.

Best regards,
Team TLV.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look