Tomtom TAPES Reviews 

Go6200 wifi is a good product but contacting TomTom is a nightmare. Recently acepted a route change due to traffic that it said would save me time only to be directed to a dead end and having to go all the way back to join the queue 10 mins later. Not the only one being sent here as I could see cars behind me turning round. Decided to contact so that they could amend map and save others the same problem but that is where I lost more time. Went to website and found that Chat was not working as it said it was 8.47am when it was actually 1.45pm! Tried email and link does not work! Looked on web for phone number and just found another link asking me to log in so entered details and I'm still waiting for it to load..........

Bad customer service purchased new tomtom52, cannot login to account,phoned tom sent email s, no reply going to take it back no customer support bad product

Never think about buying a Tom Tom the customer service is dreadful and if like me you device is over 5 years old even though it is working perfectly Tom tom update their software to prevent you from continuing to use it and keep telling you it is faulty which it was not! The customer service representatives were deliberately obtuse and at one point even suggested that my device wouldn't work as I was not outside, I pointed out that surely the device was supposed to work inside the car!

I had purchased lifetime maps with my device but please read the small print lifetime only means 5 years I raised 6 formal complaints they didn't care and as this is a French company good luck in taking your complaint forwards.

Don't bother use anything but Tom Tom unless you are happy that what you spend will last you up to 5 years when your consumer rights run out!

I cannot stress enough what a dreadful company this is to deal with and how little they care.

I wish I had checked Trust Pilot.
The 62 is dreadful, the company is dreadful, the updates take your money and give you nothing I am contacting trading standards so glad I used Pay Pal and can get my money back.
Don'y buy....get a Garmin save yourself a load of grief this company just doesn't care and you can't tell them that anyway no e-mail no phone nothing just give us your money. It says enhance your experience - just connects you to there shop to take more money my advice don't.

I have owned a TomTom for several years and have looked after it and it still works well. I have been informed by TomTom today by email, that in April this year some of the functions will no longer work ( Time and arrival time) In other words they are purposely going to cause a fault, which I am guessing will be the first of many, until I am forced to replace it. When this does happen, there is no way that a company who operates in this way, is going to sell me a replacement.

I recently purchased a TT Via62, in my mind an upgrade on my Via135, how wrong was I. Firstly nice unit, linking to phone a great option, but sadly that's where the good stuff stops, no longer can I edit & alter map corrections, I now cannot make my own menus onscreen, the horizontal status bar is now vertical so 6" screen is not 6". This unit has lost lots of features of the via 135 so sadly I think of this as a downgrade not an upgrade, newer is not always better, this feels more & more like a Garmin the more I use it, sadlyI'm not impressed at all, will not be buying or recommending TomTom again.

Shocked, dismayed, appalled but fortunately there are lots and lots of other "GREAT QUALITY AND FUNCTIONALITY" navigation apps out there. I have paid for TOMTOMGO Mobile and have yet to see a map on my phone!!!! Search an address, no bother! camera locations on, everything except a map even though I have downloaded it 3 times. I am more fed up with not being able to contact anyone. Working and living in a tech world is easy when we share good and bad with each other. Like android auto, what an app. To be treated like a buffoon by TOMTOM depresses me even more when I convinced 4 friends to join the revolution and convert from free apps for better nav. HOW WRONG WAS I, goodbye TOM TOM and I will be emailing this out to every contact. You couldn't even be bothered to respond to my emails.

I've had my TomTom for eight years which works perfectly well and paid £45 for annual upgrades. Last month I tried to update and got the message that My device was obsolete and that I needed to buy a new device. The one they offered 'at a discount' was more expensive than the same model at Halfords. No offer of a rebate on my subscription.I promptly went out and bought a Garmin.

First of all I have to say that I have been using a TomTom for a number of years. I have always found it the best navigation device available. However I recently updated my TomTom 1005 go live Camper with the latest maps and the device instantly stopped working. It will load the welcome screen then shut itself down and reboot back to the welcome screen.
I am not the only one who have experienced this. The TomTom forum is littered with post from people who have experienced exactly the same problem.
Now I know that things like this happen, but when I contacted Tomtom support they are in complete denial that there is a problem. The technical support person I spoke to claimed it is my P.C that is the problem. I am a PC technician for 30 years I know when the device is boot looping it is never going to connect to the P.C. The support person then claimed that is must have been something that I did during the update, and finally went on to claim that it must be a hardware fault.
So in short. TomTom, your latest map update breaks some models. (look on your own forum). Quite simply admit your are at fault, work out a fix, or recall all affected units and then fix them.

Bought a new Go Camper after my four year old device packed up immediately after a software upgrade. Research on line showed this to be a common fault with many of their devices.

The new one cost £400 with extended warranty. It is very slow, up to 5 seconds per screen, and you have to go through 4 or 5 screens to input a destination. Also quick access buttons aren't there anymore and voice activation is questionable.

And why can't they put the numbers line on the main keyboard the way Garmin do? Just adds more complication and time to inputting anything. Didn't go with Garmin as their live traffic has to be linked to a DAB on their camper version. Have to have a Camper sat nav because of routing when towing a caravan else would avoid TomTom altogether.

tomtom 6000 truck stops working. I sent it to service. I received back navigation not belonging to me. I immediately noticed that the reverse is damaged. after a short use time 1 charging input is broker 2 touch screen does not always work correctly 3 too often the installation suspends 4 FULL FREE UPDATES have been removed.
next time he buys another navigating not tom tom. this navigacion going to the rubbish bin. I do not recommend.

Wish I had read the user reviews first. Bought a TomTom START this week. Took ages to link with their over-busy server. Paid 40 quid for UK map update - only to learn you can get them free. So far, an hour or more, still no update from the download eventually received.
The original TT One was excellent. Much easier to use, no nasty menus - you don't welcome those when you are driving. But of course there are no map updates now for such an old instrument.
Bloody hate this new one.

Just bought a Via52. After trying through various computers, methods and software versions, I cannot even get the basic update. The buttons on the website / mydrive-connect seem to do literally nothing. Nothing on screen to say something is happening. No updates appear on my device. Cannot load my POI files that I have used for years on my old TomTom. It pretends to add them, but when I try to access them they appear empty. I have spent nearly two days trying to get this shoddy piece of equipment to do nothing but the basic of tasks, essentially, what I paid for. Can't even get that. It's going back to the shop and I won't be using any TomTom device or service in the future. I am still disgusted at the fact that TomTom just decided one day that my old device could no longer receive map updates. Legacy support is a prerequisite of any software / hardware development. I can only assume that TomTom are deliberately trying to shed customers? Ridiculous...

Terrible!

The TomTom Bandit action camera is discontinued* even though they are still selling old stock through the usual outlets. But essential accessories such as flat & curved surface mounts are no longer available, even though they are essentially a consumable. So anyone with a Bandit in need of a new curved or flat surface mount for a motorcycle helmet can take a running jump. Any decent company would hold stock of consumables long after the main product was discontinued.

*Many forums have been discussing this and although I cannot find a formal announcement, it is a widespread belief. Obviously TomTom forum members are also spitting bullets over this issue and the lack of support from TomTom. Google and ye shall find.

Beware of this company, totally unacceptable product update problems (probably caused by inadequate tomtom server) and limited / almost non existent support.
My 2 year old Start 25 "lifetime maps" bought late 2106 having (updated OK previously) then wouldn't update despite many attempts each taking an hour following all instructions including factory reset. Unit repeatedly showed "no maps found " .
After several more attempts seems Mydrive works only if allowed store download on PC (Win7) & then download + update.took nearly 2 hours update western europe maps on quite fast 15meg broadband seems TT server is erratic.
Not sure if I'd risk another update even if possible, .
(Update would not download on my Win 8.PC).
See BBC report early 2018 others having severe update problems
on recent Start devices / early termination of start "lifetime" map updates on approx. 2 year old products.
Shockingly poor service, disorganized site and Tomtom "lifetime" updates are a fraud, avoid this pathetic company it does not deserve to survive.

I'm a truck driver my live traffic expired while away driving I continually called the UK and netherlands tomtom office nobody would answer the phone I was on hold for over 10 minutes each time on premium phone rates and nobody would answer the phone very bad customer service and after sales.

Useless company,tried to contact via uk telephone, waited20mins for an answer,then couldn't update live services as they run a faulty web site which doubles the price when you put it in the basket,haven't replied to four emails since ,good product but absolutely no back up or assistance from tomtom ,once you have bought it your on your own!

Very bad service. They said that my order would be send in one week, but after a month i didn't recieve anything. Than i contacted the customersservi ce and they said that is was better to cancel the order..after 2 months i recieved my money back and i must start all over again. Wors online experience by far

My experience with this company was awful there after sales service was the worst I have experienced from such a well known company. They failed to return my calls or answer my emails despite how many times I phoned or emailed which is not at all professional and quite frankly I find it very rude that such a well known company can be so ignorant.

*******Simply the worst customer service imaginable. Avoid at all costs. Guaranteed to provoke palpitations. *********
AVOID AT ALL COSTS