Tomato Homes Reviews 71

I'm writing to express my extreme frustration and disappointment with Tomato Energy, my current energy supplier. Despite numerous attempts to resolve the issues, I've been met with incompetence and a lack of urgency. The problems I'm experiencing affect three properties, and they include:

1. Delayed bills: I've not received timely bills, making it challenging for me to manage my finances. This has resulted in uncertainty and stress, as I'm unable to accurately plan my expenses. I've had to make assumptions about my energy usage and costs, which has led to budgeting difficulties.

2. Unrefunded payments: I've been waiting for years for refunds that are owed to me, and it's unacceptable that Tomato Energy can't seem to process these payments. I've repeatedly contacted their customer service team, providing all necessary documentation and information, but the issue remains unresolved. This lack of refund has caused me significant financial hardship, as I've been unable to utilize these funds for other essential expenses.

3. Meter issues: I've had issues with meter installation, and Tomato Energy has failed to resolve these problems despite my repeated requests. This has led to inaccurate billing and further financial stress. I've had to spend additional time and effort to rectify these issues, which has been frustrating and demotivating.

Furthermore, I'm also experiencing issues with export charges. Tomato Energy is not paying these charges promptly, and it's taking years to resolve these issues. This lack of payment is causing me significant financial hardship, as I'm unable to benefit from the energy I've generated and exported to the grid.

I've tried to deal with Tomato Energy's customer service team, but they've been unhelpful and unresponsive. I've contacted them multiple times, via phone and email, but my issues remain unresolved. In contrast, British Gas has always been more efficient and easier to deal with. It's clear that Tomato Energy is not capable of managing their customers' accounts effectively.

Given the significant distress and financial hardship caused by Tomato Energy's failures, I believe I should be compensated for the losses I've incurred. Had I not been tied to Tomato Energy, I could have invested my money elsewhere and earned returns. The prolonged delays and lack of resolution have resulted in substantial opportunity costs and financial losses.

I've kept detailed records of all my interactions with Tomato Energy, including dates, times, and details of conversations. I've also documented all correspondence, including emails and letters. I'm willing to provide this documentation to support my complaint.

I urge you to investigate this matter and take necessary actions to resolve the issues I'm experiencing. I'm extremely dissatisfied with the service I'm receiving from Tomato Energy, and I hope that your intervention will bring about a swift resolution.

Thank you for your attention to this matter. I look forward to hearing from you soon.

After suffering a terrible experience with Tomato Homes (see previous review) Patrick Day has take over as National Operations Manager for Norther Gas heating which has taken over responsibility for Tomato Homes. Patrick contacted me personally to discuss my problem and in due course generously agreed to replace my entire system with a DNO compliant one.

The service this time was excellent and Paul, Lee and Mick completed the install perfectly. I am now a very happy and satisfied customer :)

My system doesn't charge or discharge properly and doesn't perform as per their quote.
I have tried many many times to contact them but to no avail. Useless!
I also believe they draining my battery for their own gain.
In short, the worst decision i've ever made.

It's very hard to connect to them, rubbish when it comes to helping with problems for that exact reason.

Poor company. Poor customer service. Aswell as discriminating against learning disabilities (dyslexia) during their interviews.

A totally cowboy operation who are no longer registered with HIES. Never answered any of my complaints and the system installed does not meet the DNO requirements. Beware use at your cost.

This company will not contact you if you need to speak to them all they want is your money

The roofer ajeet and his colleague did a amazing job installing front and rear panels.they talked me through how they are connected to the roof then the Electrian Ravinder and his colleagues carried out the work inside
I’m very happy with the team work from both teams to get this finished

A few issues initially but they were resolved. I'm very happy that I have effectively fixed the cost of my electricity for the next 10 years and at the same time am doing my bit to improve the environment too.

That having been said, it would appear that Tomato are in their infancy and they have a long way to go before their customer service levels are what would be expected of a modern organisation. A number of reviewers have mentioned the very poor communications and I would have to agree and I have lost count of the number of people who have promised to get back to me on a specific date and have failed to do so. Overall, I feel that they provide a good product / service but if they plan to be in the market for the longer term then significant improvements to their customer service processes need to be undertaken.

Ben and Layton carried out the electrics for our solar panels. They were very professional and considerate. The battery/inverter has been installed and a job well done. Both lads were very friendly and hard working and also cleaned up after themselves. We are very happy customers. Thank you

May 23 i had a £22,000 4.8kw and 30kw battery storage - APRIL 2024, they are still not functioning properly and customer service and owners have given up, In this time the inverter caught fire and fire service made them safe , the battery was changed and still the same issue HUGE discharging each day, tomato can’t solve it , the panels took 4 attempts to start working - it goes on they are only good at taking money off you. today i start legal action against them

Very happy with the installation and great products supplied through the free solar scheme

Everything is working great and engineers left property in great condition after work was carried out nothing was too much for them to do

Would highly recommend

The guys from Tomato were fantastic from start to finish, very tidy workers Paul, Lee, Adam and the rest of the guys were great I thoroughly recommend them for your solar installation

Very good
Recommend …

Leighton and Rory is very good service

Had my car charger fitted by Tomato Homes, they were very professional and courteous. All work has been carried out to a very high standard and all mess was cleaned up after themselves and my property was left as they found it. The Engineer went through the app with me and showed me how the equipment worked and how to see and compare figures from the charging periods.

would highly recommend to all.

If you’ve come to trust pilot to see if the tomato energy offer for free solar panels and a battery for a fixed energy price for 10 years is too good to be true! Then you’re in the right place. I was sceptical to begin with as I was certain this offer was too good to be true but after signing up and a surveyor coming round the house we were booked in for installation in no time.

Rory and Leighton came to install the battery and all the electrical work needed and we cannot fault them. They were friendly throughout the 2 days they were here installing, they even insisted on cleaning up after themselves even though they had finished late on the Friday evening to ensure everything was working correctly before leaving.

Everything about this Company has been great. Great scaffold team, great fitting solar panels team, great connection team and great electrical engineer Lewis who connected and confirmed supply. Switch over was painless and we were very happy with our supplier but we now know what our electricity will cost for the next 10 years. Peace of mind.

Great Customer Service. 10/10 experience so far!!

Tomato Energy is a very good company with excellent staff. I met with six solar companies, and key to my decision in placing with order with Tomato Energy was Dave Malbon who answered all my questions quickly and honestly. Once the order was placed he arranged for Jonathon (Surveyor) to inspect my property and decide on the locations for the Invertor,
Battery pack, solar panels and the electrical cable runs. The installation team of Rawindra and Carlos did an excellent job, the 10 panel system (3.6kW) was installed and commissioned in less the 2 days. On the technical front I called Tomato Energy and spoke with Paul Morton who was able to monitor my system performance remotely, he confirmed the system was working well and it was reassuring the technical backup from Tomato Energy was readily available. I received a comprehensive documentation package prepared by Sam comprising, MCS certificate, DNO response, Electrical certification, and Building Regulations certificate. This was accepted by my energy provider, so that I can now export any surplus energy. The whole project from start to finish in less than 2 months.

We had our PV system (4.8 kW panels+ 10 kWh battery) installed 3 months ago by Tomato Homes. Though there was a bit of a difficult start to get the system up and running, I want to praise Tomato Homes for the fast installation from the first commercial contact to completion. Now everything is finally working admirably. I’m absolutely pleased with the system.
A massive thank to Garuda, from the commercial team (who clearly deserves 6 stars!) for his constant support all along the installation process. He really above and beyond in terms of customer support. We also want to thank to the electrical engineer who sorted out our nasty cabling issue.
Garuda’s recommendation to go for a HV battery and a 5 kW inverter is paying off as it brings massive benefits on our system daily experience.
The system has already considerably reduced our monthly bill even in this cloudy month of October.
I think the settings to control the battery minimum and maximum state of charge could be improved for a finer tuning of the system to fit our usage profile. I really hope Hypontech will bring this improvement in a near future.