Ordered something, then informed its posted using Royal Mail Tracked 48 (and to expect 3 to 5 business days for delivery). Royal mail tracked should not take 5 business days to be delivered within... See more
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See what reviewers are saying
Amazing first time I had been in and the staff that helped me were really kind and friendly and couldn’t do enough to help out will definitely be going back and would definitely recommend going here i... See more
Amazing, quick shipping and item exactly as expected Just wish they provided the tracking number sooner! But communication was super friendly and helpful.
Company replied
Amazing service and amazing staff from the best team ever I really appreciate it so much thank you very much great choices of the products I would love to come here again thanks again signed by NewYo... See more
Company replied
Company details
Written by the company
TokyoToys is a UK based Anime, Manga and TCG store. We have a long history of providing amazing customer service and being huge fans of all things Anime and Japanese!
Contact info
31 Corporation Street, B2 4LS, Birmingham, United Kingdom
- 01212937292
- birmingham@tokyotoys.com
- www.tokyotoys.com
4.6
Excellent
24 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Amazing first time I had been in and the staff that helped me were really kind and friendly and couldn’t do enough to help out will definitely be going back and would definitely recommend going here if you love al types of anime Pokemon and that type of thing
1 May 2026
Amazing
Amazing, quick shipping and item exactly as expected
Just wish they provided the tracking number sooner!
But communication was super friendly and helpful.
29 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your amazing review! We pride ourselves in our quick delivery service and are currently looking into having Shopify automatically add the tracking number to your orders as soon as it's dispatched!
If you ever require you're tracking number please don't hesitate to ask us as we are more than happy to provide it for you instantly!
We're glad you had an excellent experience with us and hope that you'll order from us again soon :D
Amazing service and amazing staff from…
Amazing service and amazing staff from the best team ever I really appreciate it so much thank you very much great choices of the products I would love to come here again thanks again signed by NewYork gamer on YouTube
26 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for leaving us an awesome review! We're so happy to hear you had a great time with us :D
We also try to have a wide variety of products ranging from Gachapon to Gundam to Anime and even Trading Card Games!
We pride ourselves on our amazing customer service and are so glad to hear that you had the best time with us! If you ever have any questions our staff are always happy to help ^-^
Great place
Love the visit with my daughter who would if she could buy everything.
Big range for manga and very helpful staff. Will be back.
26 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
That's amazing to hear! We're so glad you had an excellent experience in our store and can't wait to see you again soon :D Our staff are very passionate about everything we have to offer and are happy to help at any time!
We hope to see you soon! ^-^
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Shop has a great selection.
26 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
That's great to hear! All our staff are passionate about the items we have and love getting the chance to talk with our customers about their favourites too!
We also try to have a wide variety of products ranging from Gachapon to Gundam to Anime and even Trading Card Games! If you ever have any questions our staff are always happy to help ^-^
Thank you for leaving us a great review :D
Really good atmosphere with friendly…
Really good atmosphere with friendly staff would highly recommend.
Amazing addition to the town
26 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for taking the time to leave us a review :D We aim to create a fun and welcoming environment in all our stores! We're so glad to hear you had an amazing experience when visiting us and hope that you will visit again soon! ^-^
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your kind review! We pride ourselves on our customer service and are glad to hear that you had a great experience with us :D
Reply from Tokyotoys UK Anime, Manga & TCG Store
That's lovely to hear! We're so glad that your daughter is happy with her items :D Did you know that all orders are pakaged in our Birmingham store and by our amazing team?! We use recycled packaging to help prevent unneccassary waste and we send all orders placed before 12pm out on the same day! Thank you for taking the time to leave us a review ^-^
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much for your review! We always try our best to ship as many orders out same day as possible even with the 12pm same day cut off! Did you know all the padding we use when packing our orders is recycled from deliveries we recieve?^-^
Great shop for anime merch
Great online shop for anime merch that I can't get or havnt seen elsewhere. They pack everything very well and it arrives really quickly. Definitely recommend
6 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your amazing review! We also have stores in Birmingham, Glasgow, Sidcup & Sittingbourne ( opening next weekend ! ) if you ever fancied a trip to see everything we have to offer!
Everything on our website is available in our Birmingham store and is packed by our awesome team every day! We always try our best to ship as many orders out same day as possible even with the 12pm same day cut off! Did you know all the padding we use when packing our orders is recycled from deliveries we recieve?
Majority of our anime products are imported straight from Japan, like our gachapon, rement and figures ! We do this to provide a range of different products for your favourite shows without the worry of import fees and possible shipping damages!
This is my favorite store
This is my favorite store! I go there daily to look at what's new and for Death Note merch. The staff are always friendly and the quality of the products are amazing! I'd definitely suggest going here if you love anime!
14 April 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much for your kind words ! This means so much to us as a small business and we're so happy to be your favourite store ^-^ Death note is awesome and we are always on the hunt for new products to bring to our stores! Keep checking our website and social media storys/posts to keep up to date with all new items in store and available online at Tokyotoys.com !! We look forward to seeing you again :D
Very happy quickly on time
My daughter is very happy with this and quickly deliver and on time arrive
22 March 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for the great review! We're so glad your daughter is happy! :D We always try our best to ship as many orders out same day as possible even with the 12pm same day cut off! Did you know all the padding we use when packing our orders is recycled from deliveries we recieve?
Always have the most amazing stock
Always have the most amazing stock, the staff are so friendly and accommodating. Highly recommend.
21 February 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much! We get new deliveries all the time so are always getting new stock, we try our best to have the best range possible so we can feed your fandoms! Our staff always work super hard to make sure you have the best experience possible in our stores, we are so glad to had a great time ^_^
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for the great review! We always try our best to ship as many orders out same day as possible even with the 12pm same day cut off! Did you know all the padding we use when packing our orders is recycled from deliveries we recieve? We also try our best to keep our prices as reasonable as possible even with most of our products arriving directly from Japan ^_^
Great Store!
I used the online store. Good prices, especially as you can choose which gacha you want! Fast dispatch. No problems, very happy. Will shop here again :)
15 December 2025
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much for your great review ! We're so glad you managed to find what you were looking for !! Did you know all the gachapon we sell is directly from Japan and would be the same products you would find in the gachapon machines there! We like to keep the guess work out of your shopping experience by having all our gacha on display so you know you will always get the character you want! :D
1st visit :)
Met in the busy store today by a kind man asking if we needed any help so nice to be greeted clean store very well managed clear prices stocked well felt very inviting and happy was a warm n cosy store
Met by a younger colleague at the till very pleasant and helpful will be back for a second visit soon
Keep up the great work everyone :)
17 February 2026
Unprompted review
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your great review! We're so glad you had a great time in our Birmingham store and hope to see you again soon! :D
Fantastic!
Have ordered online multiple times from the website. Delivery is always fast and all items turn up in great condition. I also love the little thank you post cards they add in too! Would always recommend.
15 December 2025
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for ordering with us! We're so glad to hear that you've had an amazing experience :)
Quality item
Quality item, lightening delivery and well packaged.
Great communication throughout.
15 December 2025
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much ! We really appreciate you leaving such a kind review ! :D
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived quickly :D
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