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Tokyo Laundry Reviews 1,264

•
TrustScore 4.5 out of 5

4.5

Clothes and Fabric Manufacturer
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and how well they maintain color and shape after washing. Many consumers also appreciate the reasonable pricing, noting that the items offer great value for money. The delivery service is frequently mentioned as fast, efficient, and well-communicated, with orders often arriving on time or even earlier than expected. However, some customers also noted issues with product quality, such as visible damage upon arrival, dye running in new garments, or items shrinking after the first wash. A few people experienced problems with sizing, finding that items did not match the advertised measurements or that the fit was inconsistent.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the good value and fit of items,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Customers consistently report positive experiences with pricing, highlighting that products offer good... See more

Value for money

Users describe positive interactions with value for money. Many customers highlight the good quality for a... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased tees, hoodies & jackets with Tokyo Laundry for a few years. Excellent quality products. Keeps good colour & no shrinkage when washed. Swift delivery. Alway pleased with products.

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more

Rated 5 out of 5 stars

Tokyo laundry, is a phenomenal brand. Offering style of high quality that last along time that does not break the bank. Delivery and customer service are allways on point. A great brand. Why p... See more

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great undies!

Great undies!! The best customer service. I made a mistake with my order and the team at Tokyo Laundry have gone above and beyond with their help and getting my mistake rectified. So helpful. The best.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good quality clothing, good value for money and fast reliable posting. Highly recommend Tokyo Laundry.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A five star service

I used Tokyo Laundry after spotting a coat in TK Max but couldn't find my size. I managed to get the same coat for half the price of what TK Maxx were charging and it got delivered within two days. Very happy

15 January 2026
Unprompted review

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