1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, quick despatch & item well packaged. Rug is beautiful, bright & fresh for the spring & absorbs the moisture from shoes coming in from all the rain. Washable mat makes it easy to keep to... See more
Company replied
I ordered a table console online on a Saturday/Sunday and it arrived to my door on Tuesday. I couldn't believe I had it so quickly. It came well boxed and I was able to put it together myself. Its abs... See more
Company replied
Absolutely fantastic service! I had an issue with my Sage Barista coffee machine, and the team couldn’t have been more helpful. I was provided with several different options, including a full refund... See more
Company replied
Company details
- #2 of 3 best companies in Building Materials Market
- #5 of 7 best companies in Bathroom Supply Store
- #7 of 10 best companies in Bedroom Furniture Store
- #1 of 1 best companies in Electrical Appliance Wholesaler
- #1 of 1 best companies in Hardware Accessories Store
- #4 of 4 best companies in Plumbing Supply Store
About Tadhg O'Connor Ltd.
Written by the company
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Contact info
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Ireland
- 06964386
- customerservice@toc.ie
- www.toc.ie
4.4
Excellent
432 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tadhg O'Connor Ltd.
Hi Liz,
Thank you so much for your kind review! We're delighted to hear that you found the ordering process easy, our customer service team helpful, and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Hanna,
Thank you so much for your fantastic review! We're delighted to hear that you were happy with both our service and the value we offer. Your support means a lot to us, and we hope you enjoy your purchase. We look forward to welcoming you back again soon!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you for taking the time to leave us your review. We're delighted to hear you were happy with both our customer service and delivery service.
We really appreciate your feedback and look forward to serving you again in the future.
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Wes,
Thanks for taking the time to leave a review. Great to hear you were happy with the service and that the delivery arrived promptly.
We look forward to helping you again in the future.
Regards,
Michael.
Safety risk glass fragments in compost sold
I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to address a safety concern regarding sharp glass fragments mixed throughout compost sold endangering users. I am loathed to have to use this platform to gain awareness but I’m concerned for the community and anyone else who may use this product especially with young children in the garden. Please take action to investigate this and protect our community.
21 June 2026
Unprompted review
Reply from Tadhg O'Connor Ltd.
We are very sorry to hear about your experience and appreciate you bringing this matter to our attention.
We have checked our records and can confirm that we did not receive any emails sent to customerservice@toc.ie, including reviewing our junk and spam folders. Please note that info@toc.ie is not a monitored email account and an automated bounce-back message should have been issued advising of the correct contact details.
We take product safety concerns extremely seriously and would welcome the opportunity to investigate this matter fully. Please contact us directly at customerservice@toc.ie with any relevant details, including photographs, batch information (if available), and where and when the compost was purchased.
Once received, we will review this as a priority and follow up accordingly.
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Mantas,
Thank you for your review! We’re glad to hear you were happy with the quality and fast delivery. We appreciate your support and look forward to serving you again!
Regards,
Michael.
Ordered and paid online. Item not stock.
I ordered online from the Rathkeale for collection. Website showed that there was 5 of the item in stock so I ordered & paid for them. Arrived at the shop the following afternoon and it turns out they actually have none! Why tell me you have stock and take my money & then have none. Staff very friendly & helpful and I will happily continue to shop in the physical shops. However it is 2026, inventory management is a well sorted problem and it is not good enough anymore to take money for stock you don't have.
3 June 2026
Reply from Tadhg O'Connor Ltd.
Hi Trevor,
Thank you for taking the time to leave this feedback.
Firstly, we’re very sorry for the inconvenience and frustration caused. You were absolutely entitled to expect that if stock showed as available online and payment was accepted, the items would be ready for collection when you arrived.
We appreciate you recognising our team in Rathkeale, we’re glad the staff were able to help on the day, but we know that doesn’t make up for the wasted journey or disappointment.
We’re currently reviewing our stock synchronisation processes to improve accuracy between online availability and in-store inventory, as situations like this are not the experience we want customers to have.
Regards,
Michael.
Great service and excellent value 👍🏻
27 May 2026
Reply from Tadhg O'Connor Ltd.
Hi Ann,
Thank you for the fantastic review! We're delighted to hear you were happy with both our service and value. We really appreciate your support and look forward to helping you again soon. 👍🏻😊
Michael.
My thanks to Adam for being engaged and…
My thanks to Adam for being engaged and helpful.
24 April 2026
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you for the 5-star review! We really appreciate you taking the time to mention Adam, he’ll be delighted to hear your kind words. Providing helpful, attentive service is something we take pride in, and it’s great to know that came through. We look forward to helping you again soon!
Regards,
Michael.
Great service
Quick, efficient delivery. Good communication. Great quality mattress and good value!
22 April 2026
Reply from Tadhg O'Connor Ltd.
Hi Michelle,
Thank you for the fantastic review! We’re really glad to hear everything from communication to delivery met your expectations. It’s great to know you’re happy with the mattress quality and value as well. We appreciate your support and hope you enjoy many comfortable nights ahead!
Regards,
Michael.
Reply from Tadhg O'Connor Ltd.
Hi Gerard,
Hi, thanks a million for the great feedback! Delighted you found the jackets well priced, and we really appreciate the kind words about the service. Hope to see you again soon 👍
Regards,
Michael.
I ordered a Kärcher SE 4001
I ordered a Kärcher SE 4001, but received a Kärcher SE 4 instead. The delivery was also delayed by nearly a week. Because of this experience, I would not purchase from this company again and would not recommend them to others.
28 March 2026
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you for your feedback, and I’m really sorry to hear about your experience.
It’s clear we fell short here, both in sending the incorrect item and with the delivery delay. That’s not the level of service we aim to provide, and I understand how frustrating this must have been.
We’d really appreciate the opportunity to put this right for you. If you can contact us directly with your order details, we’ll arrange to resolve the issue as quickly as possible.
Regards,
Michael.
If I could give no stars I would
If I could give no stars I would. Don't bother ordering anything for delivery. There online service will calculate delivery which is fine but when you have it all paid for and waiting delivery they will contact you and try to charge you more or cancel order. Con men.
13 April 2026
Unprompted review
Reply from Tadhg O'Connor Ltd.
Hi Keith,
We’re sorry you feel this way, but we do need to address a few points.
You were initially charged €55 at checkout; however, as clearly outlined on our product pages, category pages, shipping terms and conditions, and again at checkout, this is not a final delivery cost for bulky items outside our area.
Your order included multiple tonne bags of building materials along with lengths of timber. These are heavy, oversized goods that required 6 pallet spaces with our external courier. Once confirmed, the delivery cost came to over €300, exceeding the total value of your order.
Given that delivery costs were not feasible at that cost, the delivery was cancelled. You were offered the option to proceed by covering the full delivery cost or to collect the order instead once you made contact with us.
We are transparent about our process at every stage, and while you are entitled to your opinion, describing this as dishonest is not accurate.
We wish you the best going forward.
Michael.
Wonderful shopping experience.…
We are dealing with Tadhg O Connor’s for a long time and have never had a bad experience. Their products are very competitively priced and their staff are a pleasure to deal with.
25 March 2026
Reply from Tadhg O'Connor Ltd.
Hi Siobhan,
Thank you for your continued support—it really means a lot to us. We’re delighted to hear you’ve consistently had a positive experience over the years.
Great value and friendly service are exactly what we aim for, so your feedback is very much appreciated. We look forward to looking after you again soon!
Regards,
Michael.
Great value and service
Great value and service. Got delivered told would b end of week and arrived on the Wednesday. Staff very friendly and quick back eith sn email when I had and questions .will be back for sure thanks Adam for all the help
31 March 2026
Reply from Tadhg O'Connor Ltd.
Hi James,
Thanks so much for the kind words! We’re delighted to hear everything arrived ahead of schedule and that you were happy with the service. I’ll be sure to pass your feedback on to Adam – he’ll really appreciate it.
If there’s ever anything else we can help with, just let us know. We look forward to seeing you again soon!
Regards,
Michael.
Excellent service
Excellent service, fast delivery, quality table at a very reasonable price.
24 February 2026
Reply from Tadhg O'Connor Ltd.
Hi,
Thank you for the great review! We're delighted to hear that you were happy with the service, delivery speed, and the quality of the table. It's great to know you also felt it was good value.
We really appreciate you taking the time to share your feedback and hope to serve you again soon.
Regards,
Michael.
Fast reliable delivery
25 February 2026
Reply from Tadhg O'Connor Ltd.
Hi Sam,
Thanks very much for your review. We're delighted to hear you were happy with the fast and reliable delivery. We really appreciate you taking the time to share your feedback and hope to serve you again soon.
Regards,
Michael.
Lovely comfortable chair and very quick…
Lovely comfortable chair and very quick delivery. Also good value.
22 February 2026
Reply from Tadhg O'Connor Ltd.
Hi Paula,
Thank you for your kind review!
We’re delighted to hear that you’re happy with the chair and that it arrived quickly. It’s great to know you found it comfortable and good value.
We really appreciate your support and hope to see you again soon!
Regards,
Michael.
Delivery
I understood when I placed the order that delivery would be made within 3 days, unfortunately it took 12 days for delivery and while I might have been OK with that myself, my Tenant was very annoyed obviously with me, although it was outside my control.
30 January 2026
Reply from Tadhg O'Connor Ltd.
Hi Margaret,
We’re very sorry to hear about the delay and completely understand how frustrating this must have been for you — especially with your tenant impacted. That’s not the experience we aim to provide.
If you’d be happy to contact us directly with a few more details, including whether this was an online or in-store purchase, we will look into what caused the delay and review this internally.
Thank you for bringing it to our attention, and again, please accept our apologies for the inconvenience caused.
Regards,
Michael.
Great service & quick dispatch
Great service, quick despatch & item well packaged. Rug is beautiful, bright & fresh for the spring & absorbs the moisture from shoes coming in from all the rain. Washable mat makes it easy to keep too.
23 January 2026
Reply from Tadhg O'Connor Ltd.
Hi Sinéad,
Thank you for the fantastic review. We’re delighted to hear you’re happy with the service and quick dispatch, and that the rug arrived safely and well packaged.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase.
Regards,
Michael.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.