Tobycarvery Reviews 

I visit the Wilson Arms in Knowle, West Midlands once a month but today's food was not up to the usual standard. The meat portions were very small and the vegetables were wet and sloppy. The cauliflower cheese was well over cooked as were the roast potatoes which were very hard and must have been standing a while. The parsnips were undercooked. The waitress was very good and said they were understaffed in the kitchen. Not a good excuse, trained staff should know how to prepare and cook food. Not to standard Toby, we will not be visiting again anytime soon.

Was in Langley at 11.30am at travel lodge, so decided to visit the attached Toby carvery, doors open so walked in, there were people sat at a table and outside so appears open right?? No one at the reception desk, so I went to the bar.
And waited
And waited
And waited
And decided not to wait any longer, no staff visible, bar unattended, guess they weren't interested in having customers!
Can't rate staff as none viable
Can't rate service as didn't get any
Can't rate order or even attitude of staff as didn't get served, could have gone behind the bar and served myself with how quiet it was!
Took photos showing how abandoned it was but can't upload here it appears.

Service at Toby carvery Highnam Gloucester was brilliant. Attentive friendly and helpful my friend and I experienced customer service at its best. Well done Dean! Food was delicious and portion size was great.
We’ll be back 👍

Disgusting staff
Just been into the willoughby branch had dinner the food was cold paid the bill went outside had a angry women shouting at me accusing me of not paying my bill
I had the receipt and told her the price I had paid and she grunted and walked off with no apology
Just rang the branch to speak to the general manager and he assured me the lady was not normally like that with many 5* reviews
When I explained that makes my thoughts that I was being discriminated against due to my looks because he said she never normally behaves like this I felt she had targeted me.
He then started to say he had never said that and he will not have his staff being accused of racism and he will not speak to me no more
Not the point that he will take my criticism on board and have a word about it just flat out refused that this could of actually happened

Misleading offer for children during half term. I was over charged for a 2 and 5 year old. Contacted Toby who acknowledged receipt of my complaint but have heard nothing for almost 4 weeks. Great customer care!!

We went to the Toby carvery in Langley Green, Crawley this evening and were very unhappy with the food we got. We both had the set 2 course menu, the starters were great, it all went downhill from there. The roast potatoes despite having just come out from the kitchen were cold and hard. We had to wait 5-10 minutes for fresh onions and peas to come out. The guy from the kitchen went in with the empty pea container, came out with more stuffing which wasn’t needed then went back, came out with peas then onions. He and the guy serving had one speed, very slow and by now there was a long queue waiting for vegetables. The Yorkshire puddings were cold, flat and soft and inedible. We complained about the Yorkshire puddings and she brought us 2 fresh ones, she was very apologetic but the so called fresh ones weren’t fresh at all, cold soft and inedible. We complained again and again, she was very apologetic and gave us one of the carveries for free. It’s not the first time we’ve had an issue here and we won’t be returning

No waiting, staff happy and helpful, even with a computer crisis going on. Service was fast and I was able to order anything.
Dean was an excellent Server
Katie was quick to organise during the crisis.
On top of that there was a toilet issue which had to be dealt with.

I have been to the Tony carvery in Portsmouth many times but yesterday the food was vile, you could slice the gravy it was so thick, the veg looked as if it had seen better days and the potatoes were like bullets. The barman looked really fed up, never smiled once, I will be giving this a wide birth from now on.

Watery vegetables consistently, cauli cheese & carrots tasteless. No turkey gravy.
Nice roast spuds & Yorkshire pud.
Plenty of sauces & choice of 3 meats. Always busy, sometimes heaving. Staff attentive.

had a great time at Newbury carvery served by Laura very happy and funny food was good

Me & mum have been going to the carvery for years. The roasts are delicious and I love the strawberry pepsi.

Brilliant bar staff! We were served by a lovely gentleman called Carlton. Lovely drinks nice atmosphere.

Booked a table
Queued for our dinner and there was only one meat left!
Very disappointed as wasn’t told this when we were seated!
Plus no one asked if we wanted a drink
Turkey was very dry as only a small bit left!
When paying I said that we should have been told there was only one meat left at no point there was no apology
Very disappointing

Today I went to the Toby Carvery in Gorsenion for the first time.

Jo and Chloe were the staff waiting on us.
They were both very friendly, professional and welcoming.

There were a lot of choices on the menu.
We chose to have the carvery.
The food was hot and there was a great selection on offer.

Both food and drinks were very reasonably priced.

I shall definitely be eating there again.

The food and staff come highly recommended from me.

Thank you so much.

Kind regards
Linzey Le-Luan

Toby carvery Peterborough- Wheelchair user allocated space next to kitchen door and was constantly bumped into by staff coming in and out of the kitchen. Sat 3 adults and 3 children on a table for 4 next to us so was then squashed in. Terrible experience and food was rock hard

Awful. Stonebridge Island site - do not go. Think you deserve Sunday dinner out, day off cooking. Not worth it. Awful staff. Rude, condescending and not even the manager got time for customers. Food was cold and veg watery tasting. Very poor indeed and overpriced. Thankfully for us first and last experience. Never again.

i found 7 freeze dried rats in my not lovely roast with terrible yorkshire puddings tasting like sand the mash and peas tasted like concrete my carrots were small as atoms

I have always loved Toby Carvery, my local one has been pretty good except for one lousy experience several years ago where the manager decided I could not get more gravy and loudly proclaimed I was getting more food when I wasn’t, right in the middle of the restaurant.

However, this review is regarding the Toby in Windsor, where I had visited for the first, and likely the last, time last week.

I was served by a lady in a white coloured top with cut out shoulders, so assume was the manager, the other staff were in black. This lady had dark brown hair, another lady had long blonde hair tied in a pony tail.

As the 'manager' served me, she coughed several times into her left hand. After which she took my payment and produced two sets of cutlery from under the counter below the till where we were stood, she then went to get a glass for the refillable drink I had purchased all the while using the hand she had just coughed into. I was very nauseated and asked kindly if she could wash her hands as she had coughed in them. She glared at me and went off to wash her hands without saying anything.

When she returned, I asked for a new glass and she gave me one. I then asked for new cutlery, she seemed to ignore me and walked off. I asked the lady with the blonde pony tail for cutlery, and she quickly got a set from below the till where I had stood and from where the 'manager' had previously gotten the cutlery.

The 'manager' returned, with a sour expression, and gave me cutlery.

I do not know why she had to go round the corner for this and why she could not tell me she was doing this, even the blonde lady looked confused. I did not accept the cutlery as I did not trust it was not contaminated given the way it was obtained round the corner where we could not see and there was already cutlery below the till. I kept the set the blonde lady had gotten me and I used a set previously given to me as the least likely to be contaminated.

I am disgusted with the poor customer service and lack of hygiene in a food establishment so well known as Toby Carvery, especially from someone who seemed to be the manager.

Next, I had to wait for some time and had to go round to ask the 'manager' if anyone was serving food before I was finally served. The lady who served me food was pleasant and polite, so no complaints there, but I have raised a complaint to Toby Carvery via their complaint form. The only thing is, the message afterwards says the manager will respond to me, so whilst I am complaining about the manager, it seems she would end up with the complaint. Not the best system as no doubt some excuse will be forthcoming about why the rudeness and the need to go round the corner.

Loughborough - dreadful service, poor food. Won't be going back

⚠️ Warning to anyone considering visiting Toby Carvery Slough ⚠️

I have been coming to this branch for years, and unfortunately one staff member, Shannon, has consistently provided some of the worst customer service I have ever experienced.

If you are expecting friendly, welcoming service, prepare to be disappointed. Every interaction with her feels rude, dismissive and as though serving customers is an inconvenience. She regularly comes across as irritated, fed up and completely uninterested in helping people.

During my most recent visit, I politely asked for some lemon with my meal and was met with the response, “well I can give it to you if we have some,” delivered in a blunt and unfriendly manner. I was then ignored multiple times when trying to get Shannons attention. She continuously ignored me to a point that I eventually had to leave my table and go to the bar myself. No customer should have to chase staff for such a simple request.

What is most disappointing is that this is not a one-off experience. This has been a recurring issue over the years. Time and time again, Shannons attitude has made what should be an enjoyable family meal feel uncomfortable and unwelcoming. I have also witnessed other customers being spoken to in a similarly dismissive manner.

The food itself is generally fine, but the service is so poor that it completely overshadows the experience. Customer service should make people feel valued and welcome. Instead, this branch leaves customers feeling like they are a nuisance.

After years of giving this place chance after chance, I have finally had enough. I will not be returning and would strongly advise others to be aware that the standard of customer service here may fall well below what you would reasonably expect.

Appalling service