Tnnursery Reviews 

I ordered trees from TN nursery. They were ordered in spring. They were supposed to come in the fall. They did not arrive until December. They told me to keep them in the basement. I did that, planted them, they are dead. They will not replace them. So they sent them late and they are dead. When you call them you get AI and cannot speak to a person.

I ordered four separate species from TN Nursery. I'm a repeat cutomer who has never complained before. I was trying to fill in a sunny wet spot and a shade garden. I got an email on May 10 stating that my order was being prepared for shipping. The notice of actual shipping was EIGHTEEN days later. On the face of it, it would appear my plants sat in packaging for eighteen days. No-one contacted me to advise of a shipping delay. Minus one star for shipping delay; minus another star for lack of communication.

When my plants arrived, the Solomon's Seal was utter mush. But worse, I had ordered Lobelia, yet TN Nursery unilaterally decided that it was okay to substitute Red Day Lily. They did not contact me to ask if the substitution would be acceptable. I also complained that the Red Trillium I ordered had broken tubers or rhizomes. Of four species, only Indian Pink seemed to be healthy and what I ordered. Minus two stars for shipping what ever they wanted to get rid of instead of what I ordered.

I promptly complained within a few hours. Customer service was horrible. RepX focused solely on one thing--pictures. I asked repeatedly exactly what this means when the issue is the fact they did not send an ordered plant. I can't exactly take a picture of something I don't have and a picture of the empty box seems like I'm trying to be a smart aleck. I've tried to explain this repeatedly, but "RepX" is stuck on stupid and can only repeat her broken-record mantra loophole--"Send Pictures" and utterly refuses to discuss the actual issue. Minus two stars for horrible customer service.

I discovered later that the Red Trillium's broken rhizome is a non-issue, it's a standard practice. It will probably grow, since it didn't rot. But RepX didn't bother to tell me that and save me some of the stress. Minus one star for bad communication.

So, I didn't take pictures of the rotted Solomon's Seal, and I concede I should have if I had been familiar with their customer service policy, but I wasn't, and I followed their instructions on what to do immediately upon arrival, which didn't say anything about pictures. (It would be good to include that in the immediate instructions.) So, I could accept no pictures as a reason not to do anything about the Solomon's Seal--except they can prove with their own shipping records that they left my order to rot in packaging for 18 days. (Edit: TN replies that, essentially, their email of May 10 doesn't really mean what it seems to say. I'll attempt further negotiation since someone is actually making informed and relevant responses, but I will not accept the notion that the May 10 email doesn't mean what it says. It's not looking good. If their emails aren't easy to understand and mean what they seem to say, that's bad communication.)

And that leaves "send pictures" as an utter loophole excuse to refuse to address the Red Cardinal Lobelia they didn't send, and utterly refuse to explain what it is they want a picture of in the circumstance that I'm complaining of where they did not send the ordered plant. Minus three stars for standing on an irrelevant loophole and failing to explain what it is I'm supposed to take a picture of.

I get it; publicly stated return policies are good business. But forgetting that your own company's policies are waivable, and that sometimes waiving the return policy is necessary for good business is inexcusable. Or, if your computer system won't process without some kind of picture, kindly tell me that a picture of the empty box is okay. I'm not sending a picture of an empty box on my own in case they try to argue to my bank when it's time for a chargeback that I didn't take things seriously and responded frivilously to their 'legitimate' requirement of taking pictures.

I'm fed up with "RepX." The $34 is not worth the infuriation and stress. My therapist advises me that I'm completely justified in asking my bank for a chargeback. I haven't done that yet. Maybe someone who is not an idiot or trying to cheat me will respond to this public complaint and make things right.

I can only say that they'll have to go "far above and beyond" to keep me as a customer. There are simply way too many bare root and live plant nurseries out there to choose from, and a great many of them have much better all around performance than TN Nursery and won't put you through this kind of aggravation.

Again, I ask What am I supposed to take a picture of? And even if there is an appropriate response HERE, it still doesn't solve the problem of why couldn't we resolve this logically in private? If they want repeat business, they have to do something to compensate all the undue stress and aggravation for being very difficult to work with.

Unfortunately I am forced to give them one star when I'd prefer no stars.

Edited to remove Repx's name at TN request.

I purchased 3 plants on the buy one get one free promotion. Some (not all) of the PawPaw and Kousa trees came out of dormancy. The fig trees were likely DOA as they haven't come out of dormancy in a month and a half. They actually shipped extra of all except the fig trees, so for the Kousa and PawPaw, I actually got what I paid for as the extra were dead anyway. I thought it was nice of them at the time, but now I'm sure they do that because they know some will be dead. Unfortunately, they didn't ship extra of the fig, and both were dead. The entire order shipped late due to weather apparently, as stated by TN. Because the order was shipped late and arrive during a time I was out of town, I was not able to follow their "contact within 24 hours" rule if there's anything wrong, so I planted and hoped for the best. TN does expect you to purchase an extra warranty if you want any coverage as all, as I expect that they know they ship dead plants. Unfortunately, their customer service is rather useless as well. When I finally received the order and opened it, I thought "what a great company, sending extra trees at no cost" - but knowing why now, and understanding they prefer to lose a customer rather than replace a $35 order, I'll be sure to check other nurseries instead for future purchases for my small orchard, as I generally expand yearly.

Love the selections and the timely manner they take care of your orders, I'm very pleased with every order I've placed with them. Thanks

Received bare roots as specified. The fire pinks are already sprouting! Would buy from again.

Received nice large bare roots, much larger than a previous order from another company.

Received the plants in good condition, put them in the ground, watered and I will see how they do.

1 out of 7 plants survived. Zero trees survived. I have lots of thriving plant life in my yard. After a hassle they replaced one, back when there was a year guarantee. Now you have to pay $20 and shipping. It’s a plant business, not microprocessors. They are running a racket. More profit than business. Yay from Lowe’s.

You keep me notified of my order status and sent me extra plants! Thank you for the great service.

Received more trees than I ordered, all trees and bushes are still alive.

One plant is doing good, but one died. I want to order some more but if you don’t stand behind your products I will have to look somewhere else.

3 bags were perfect, but 2 arrived completely rotten
On the positive side, three of the bags arrived with no damage at all. The paper inside them was perfectly moist, not soaking wet. However, the other two bags were a disaster. One bag had roots rotten and covered in white mold, and in another bag, two out of three plants had melted into a soggy, stinky paste.
​Tip for the seller: Please make sure to squeeze out excess water from the paper before shipping. There shouldn't be standing water in the bags. Even with quick 3-day shipping, too much water will completely ruin the plants!

Wonderful plants!! Wonderful service!!

Too long time waiting of the order.
Never again !

Plants arrived, all of them were labeled and in good health. I planted them under cover immediately and 4 days later one of them is already sprouting new growth. I hope they all turn out great. I've never been disappointed by TN nursery

Excellent, as expected

I ordered Daisies. When they arrived they were a jumbled mess. I sorted them out as best I could. We’ll see if they grow.

Thank you ! The plants were delivered in good condition.

Great selection of native plants, trees, shrubs, flowers, etc. Great pricing. Great deals.