Tnnursery Reviews 

1,472
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,394 reviews, reviewers had a great experience with this company. Customers frequently praise the secure packaging and note that most plants arrive in exceptionally healthy condition, quickly starting to grow once planted. Consumers also mention that placing orders is very straightforward, shipping information is quite helpful, and prices are exceptionally reasonable. Some people were dissatisfied with significant delivery delays causing their packages to take several weeks to finally arrive. Reviewers additionally noted that a number of items arrived dead, rotten, or completely mushy, failing to grow after planting. A few consumers expressed frustration regarding unhelpful customer service responses when reaching out for updates or issue resolutions.

What people talk about most

Product

Consumers find product experiences to be highly mixed and unpredictable. While many reviewers report that... See more

Quality

Customers had positive experiences with quality, noting that plants and trees often arrived in good... See more

Order

Reviewers highlight ambiguous aspects of order, as customer experiences vary widely regarding delivery and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers expressed... See more

Customer service

People report ambiguous experiences with customer service, reflecting a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more

Company replied

Rated 4 out of 5 stars

Most of the bare root plants are growing. It took a long time to recieve them tho. I'm waiting til fall with cooler weather to transplant them outside.

Company replied

Rated 3 out of 5 stars

- Disklike. Shipping take more than 2 weeks to plants arrival . it is very disappointed on process and shipping. - Like. packing and plant prepare very well , even plants arrive delay more than 2 wee... See more

Company replied

Rated 3 out of 5 stars

There were no planting instructions with the baggies or on the website so I did my best and tried to use Google for the rest. Several items never came up, but it's possible that they're ephemeral? I d... See more

Company replied



Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,472)

1,394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

For some reason the only plant that…

For some reason the only plant that survived was one! I ordered two and you sent three but two of them were dead they're still in the ground trying to grow them but no leaves just one plant got leaves

16 July 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear only one of your plants has leafed out so far.

Bare-root plants often emerge at different rates, even when they're the same variety. It's not uncommon for one plant to break dormancy while others remain focused on establishing their root systems. Depending on the species, some may not produce visible top growth until the following spring.

We appreciate your patience and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 1 out of 5 stars

No signs of life

I ordered 4 Kousa Dogwoods and 2 Red Hybiscus and none of them are producing any signs of life. The look just like the way I received them. Not a good experience.

16 June 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear your plants have not shown new growth yet.

Kousa Dogwoods and Red Hibiscus can emerge at different times depending on weather, soil conditions, and local climate. Bare-root plants often spend their first season establishing healthy root systems before producing significant top growth, and some may not show visible growth until the following spring.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 2 out of 5 stars

Disappointed

Out of all the roots you sent me only one grew and it took longer than expected to arrive

27 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear you were disappointed.

During our busy spring season, processing times can occasionally be longer than usual due to the high volume of orders. Many dormant bare-root plants also establish at different rates, and depending on the species, some spend their first growing season developing roots before producing visible top growth the following spring.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 3 out of 5 stars

Didn’t know that plants were going to…

Didn’t know that plants were going to be roots only. Only 4 of 6 have survived.

1 April 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear your order didn't fully meet your expectations.

Most of our plants are shipped as dormant bare-root stock, and that information is included on the product pages because bare-root plants establish strong root systems and ship safely. We're glad that four of your six plants established successfully. The remaining dormant plants may still be developing below the soil, as many bare-root perennials don't produce visible top growth until the following spring.

Thank you for your feedback and for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 3 out of 5 stars

I purchased 2 plants and only one of…

I purchased 2 plants and only one of them survived. They both shipped dormant but only one has grown leaves. It has been over a month now.

16 July 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear one of your plants has not shown new growth yet.

Many dormant bare-root plants emerge at different rates, and it's not uncommon for one plant to leaf out well before another. Depending on the species, some plants spend much of their first growing season establishing roots and may not produce visible top growth until the following spring.

We appreciate your patience and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 3 out of 5 stars

The roots came in soggy brown paper…

The roots came in soggy brown paper bags and smelled like they were starting to rot. I'm not confident that any of what I planted was viable.

29 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear you were concerned when your order arrived.

Bare-root plants are intentionally packed in moist paper to help retain moisture during transit, so damp packaging is normal. Many dormant roots also have an earthy smell that can be mistaken for decay, but it does not necessarily indicate the plants are unhealthy.

We appreciate your feedback and hope your plants establish well over time. Thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 5 out of 5 stars

Ferns

I planted them and they are starting to pop out of the ground. They look good so far.

16 July 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Thank you so much!

Rated 3 out of 5 stars

Waited a long time for shipment

Waited a long time for shipment.
Ordered on 4/27/2026.

I notified them on 5/19/2026 and they said they were running behind 10-12 business days.
All of a sudden it was shipped the next day on 5/20/2026.
Just would have been nice to be notified of that.

27 April 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Thank you for your feedback.

We sincerely apologize for the delay. During our busy spring season, we experienced an unusually high volume of orders, which extended processing times beyond our normal schedule. We're glad our team was able to provide you with an update, but we understand your point that more proactive communication would have made the wait less frustrating.

We appreciate your suggestion and will continue working to improve communication during peak shipping periods.

– Bailey
TN Nursery

Rated 1 out of 5 stars

They came very late, then died.

They came, but they took forever tobet here. They were black. I planted the roots anyway and they didnt make it. It has felt hotter than the 97+/-° that the weather says it is. If the mail had not delayed they would've probably made it, other plants have. It was just easier not to get frustrated trying to get them replaced.

20 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear your plants didn't establish.

While bare-root plants often appear dark or black due to dormancy, that is normal and not an indication they are dead. Unfortunately, prolonged shipping times and extreme summer temperatures can make establishment more difficult, especially when plants are transplanted during periods of intense heat.

We appreciate your feedback and are sorry your experience wasn't what we strive to provide.

– Bailey
TN Nursery

Rated 5 out of 5 stars

Great quality plants!

The plant quality was great and they communicated well about a small delay on shipping. They even sent a few extras!

1 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Thank you so much!

Rated 4 out of 5 stars

I like this site and use it a lot

I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to see what happens and maybe limit my orders to spring and fall going forward.

22 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Thank you so much!

Rated 3 out of 5 stars

Ok, but not great.

There were no planting instructions with the baggies or on the website so I did my best and tried to use Google for the rest. Several items never came up, but it's possible that they're ephemeral? I don't know and I'd rather replace those plants from another company at this point. It also took almost a month for everything to arrive after I ordered, and only a few of those days were in transit. So instead of planting in mid-May as hoped, I didn't get things in the ground until early-June.

10 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry your experience didn't meet your expectations.

Planting instructions are available on our website, through the QR code included with every shipment, and in our planting videos. Many native and woodland perennials, including ephemeral species, naturally spend their first season establishing roots and may not produce visible top growth until the following spring.

During our peak spring season, processing times can also be longer due to the volume of orders. We appreciate your patience and your feedback, which helps us continue improving both our shipping process and the information we provide.

– Bailey
TN Nursery

Rated 2 out of 5 stars

The shipment was delayed over a month

The shipment was delayed over a month. When I finally got the plants I potted them right away. Most have not come up.

29 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear your order didn't meet your expectations.

During our busy spring season, processing times can occasionally be longer due to the high volume of orders. Many bare-root perennial plants spend their first growing season establishing healthy root systems and may not produce visible top growth until the following spring. While it may appear they haven't come up, many are developing below the soil.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 2 out of 5 stars

Shipped way too late in the season

Shipped way too late in the season. Pretty sure I've lost 80+% of the plants due to a heat wave hitting right after getting them in the ground after they arrived over a month after the order was placed. Holding out hope that some of the 80% survived and I see some new plants next season. Was also short around 6 lyreleaf sage plants that I had to order from another vendor.

16 May 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

We're sorry to hear your order didn't meet your expectations.

During our busy spring season, processing times can occasionally be longer than usual due to the high volume of orders. Unfortunately, once plants are transplanted during periods of extreme heat, establishment can become much more challenging.

Many of our native perennials also spend their first growing season developing strong root systems and may not produce visible top growth until the following spring, so we hope you'll still see additional plants emerge next season.

Regarding the Lyreleaf Sage, we apologize if your order was short. That certainly isn't the experience we want our customers to have.

Thank you for your feedback.

– Bailey
TN Nursery

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look