Tls Solicitors Reviews 213

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and efficient. The service provided is frequently described as outstanding, with many people highlighting the clear explanations, smooth processes, and overall ease of their experience. Reviewers also commend the excellent customer service, noting the quick response times and the proactive approach of the team in keeping them informed and addressing all queries promptly. The user experience is consistently positive, with many appreciating the personalized and supportive guidance received throughout their legal matters.

What people talk about most

Staff

Consumers consistently find staff to be exceptionally helpful and professional. Many reviewers highlight... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the staff for being... See more

Response time

Customers had positive experiences with response times. Reviewers frequently highlight the efficiency and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachael took over the conveyancing of our deceased brothers' property at short notice. She was quick to grasp the situation and the problems, particularly related to Land Registry. She took the time t... See more

Rated 5 out of 5 stars

The whole procedure was straightforward with with all aspects of the procedure explained fully. They could not have been more helpfull from start to finish. Very professional and friendly. In particul... See more

Rated 5 out of 5 stars

We initially met Hannah during the free wills offer. She quickly identified our specific needs with regard to a change of tenancy, to protect our property as much as possible, in case of care home fe... See more

Rated 5 out of 5 stars

Took advantage of the Free Wills scheme to create our first will. Had the pleasure of meeting with Lucy who immediately put us both at ease, and answered any questions we had without any delay... See more


Company details

  1. Conveyancer
  2. Estate Planning Attorney
  3. Law Firm

Written by the company

With offices in London and Cornwall, we offer a full range of legal services to individuals and companies alike from commercial and residential conveyancing to dispute resolution, from employment law to probate, wills and trusts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service from both Ellie and Eleanor, who helped and advised me, from start to finish, in making my will.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Used the Will writing service. Very straightforward and quick. Everything involved was clearly explained and very accommodating to our needs so I am very happy to recommend.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service.

The whole procedure was straightforward with with all aspects of the procedure explained fully. They could not have been more helpfull from start to finish. Very professional and friendly. In particular the staff, Hope on reception who was extreamly helpfull through all contacts and Lucy who took us though the legal side and explained all aspects of the process and answered all the questions we asked.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Massive shoutout to Rachael who was dealing with the sale of my flat and the purchase of a new property. She was very efficient, responsive to emails and always happy to help. 5 stars thank you!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Drafting of a Will - Excellent Service

I contacted TLS to ask them to draft my Will during the Free Wills Month scheme this March. An initial online meeting with Billy was arranged very quickly followed by a meeting at TLS’ offices. Throughout the process Billy was friendly, very helpful and proved knowledgeable, able to answer all my (unending) questions with little difficulty. I was impressed by the quality of service provided and the speed the Will was drafted and finalised. I would not hesitate to use TLS again in the future. Highly recommended.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I just want to thank TLS who were so…

I just want to thank TLS who were so kind and friendly dealing with my Will during the Free Wills Scheme in the month March. I was met by Christina at Hanover Square in London and she was absolutely delightful and a pleasure to meet. She was professional efficient knowledgeable and friendly and was able to answer all my questions. I have already recommended Christina and this Law Firm to my friends.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Rachael from TLS Solicitors

Rachael from TLS Solicitors was always available if we were unsure on anything whilst selling our house,can't thank her enough for the work she did for us. Thankyou A&C Daniell

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Title Transfer

Because of significant complexity it has taken about 3 years to transfer a field title. The TLS team have helped guide me through this long process. A great experience

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Christina and Billy were excellent!

I used TLS to write my Will. It was an absolute pleasure to meet and work with Christina and Billy to finalise my Will. I was very impressed by their professionalism and attention to detail. They were warm, engaging, supportive and knowledgeable, I felt completely at ease with them. An asset to TLS and the reason I plan to continue as a client of TLS.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Cristina has just written our Wills, most helpful, knowledgeable, lovely lady would definitely see her again thank you so much.
Went back to witness the Wills, saw Cristina again and Billy whom was knowledgeable, helpful and would happily see and use this company again. Thank you!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

A First Class example of Customer Service

TLS and Rachael Ash in particular have provided us with a First Class service in helping to remortgage our property. Rachael always returned calls or emails the same day and kept us 'bang up to date' with every twist and turn. We can't recommend TLS more highly.

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Simple straight forward process

Dealing with my local branch in Newquay was very good and Amelia was very thorough and quick to get things moving to produce my new Will. Although I only met her colleague Ellie briefly she stood out for being very professional and polite/friendly as well.
My only frustration was having to deal with another person in a London office who did not make the changes I had requested and so it was sorted in Newquay on the day of signing. Maybe too many people getting involved.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

We were signposted to TLS solicitors…

We were signposted to TLS solicitors for our Will writing service. We have been very impressed & thankful for the way this matter was dealt with in a seamless, professional & approachable manner. We can’t thank you enough & would highly recommend.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I have used TLS for many years now

I have used TLS for many years now, handling sales and purchasing. Firstly, it's always nice to be able to call and speak with the solicitor dealing with one's case or receive a prompt callback with up to date information. It's also assuring to have trust and confidence in the firm to be doing what is necessary so one can get on with all the other necessities required in buying or selling your property. Well done Rachael Ash & TLS you were brilliant! thank you 🙏🏼

30 January 2026
Unprompted review

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