TK Maxx UK Reviews 

Got an excellent bargain on replacement branded headphones, I used the Warrington store in the gs mall, and found a mix set of beat three headphones a perfect replacement for the ones I already had but lost
Very pleased to see reduced electrical items in store keep up the good work.

I went into T.K.MAXX Store 2, Huddersfield, to look for a pair of indoor slippers at the beginning of October 2026. I had no idea where to look but very quickly found and asked a member of staff where to look. She did not just direct me but actually took me along to point out and describe the r range of slippers on offer - and then left me to choose for myself - which I really appreciated. I found a pair of boxed Ben Sherman (grey) slippers sized UK 9-10, and another sized 11-12 to try on.
I settled on the comfortable UK 11-12s, carefully boxed both pairs and left the shelf neat and tidy, and took my new slippers to buy at the till. There were a group of new staff being trained and I was sent back to the other and of the counter, where I met Lynsay and joked that she must be the "expert" - she laughed and soon had my purchase completed. I found Lindsay and all the staff to be happy, friendly and helpful, and I left the shop happy with my experience there.
On arriving I home I discovered that I had accidently mixed up the two boxes, and come away with one size 9-10 and an 11-12; and must have left behind a similarly odd pair in the 9-10 box. Worried about the mess I’d made, I immediately drove the 7 miles back to Huddersfield. I went straight back to Lindsay (“the expert”) who quickly put my mind at rest, went with me back to find the 9-10 box I’d left on display with the corresponding odd sized contents and straightened the whole thing out for me in just a few minutes. Of course I thanked her, and left the shop happy relieved and even happier than before.
This experience made me determined to write and let you know how well Lyndsay and the rest of the staff are doing such a great job for their (and your) company.

Your team were good but Nicola was outstanding. 100% one of your best employees

Quick response time, within 2 hours, put my mind at rest immediately. Friendly tone to the email I received.

I visited TK MAXX at Market Street.
Manchester M1 1WR. on Sunday the
4th October 2026. I purchased some
Gold Label Clothing. The employee
at that section, treated Customers
in a harassing unprofessional manner.

The customer service member Emma was friendly, helpful and efficient in handling the issue. She was very clear in the actions she was going to take to resolve my query and how I would be updated with the outcome. After the call I was updated with the outcome within 10 minutes. Excellent experience!

Both lifts out of service in the Sheffield St James store today. Not only inconvenient but discriminating against those with mobility issues who can’t access top floor. Why are both lifts out of service? The store should be closed.

ORDER - 45840343

I had ordered a great ralph lauren wallet as treat for myself two weeks ago now.

I was informed via email it was marked as delivered, once i returned from work i came to find my parcel wedged in the doorflap and upon opening the parcel I found nothing other than the invoice.

I have been back and forth with tkmaxx customer service countless times now only to be told to wait for an investigation, now I have been emailed saying that i should take this up with my payment provider!!

I am extremely frustrated as i shop at tkmaxx in person regularly and this is how my first online order has turned out,

Not to mention they haven’t even explained how my parcel got to me with nothing in it other than the invoice!!!

Stay far away if you value your funds, will not be shopping with them again.

When my order arrived the package was empty. Just tissue paper and brown paper. Contacted customer service and was told I had received the package so they couldnt do anything. This is not good enough I just want what I had payed for.

item arrived damaged - I was offered several options including partial refund

Issue quickly resolved, customer service was available on the phone, quickly got to the heart of the matter, and after submitting evidence, resolved it the next day.

Great customer service both online and in person. I love visiting my local store as the staff are always helpful and there's always a good selection of things to shop for. When raising an issue online it was dealt with promptly and politely. Much appreciated!

I had an issue with my order, which had not arrived as anticipated. After contacting Customer Service and leaving them a message, they turned this around for me the following day. I received an apology and confirmation that the order had now been delivered and was ready for me to collect.
Thank you for listening, responding so promptly, and bringing about such a quick resolution. I really appreciate your excellent customer service.

I had redeemed my treasure reward and I didn’t receive a link to order my reward. I contacted TJX Europe Customer Service and Maria helped me with a great professionalism and in a short time. She is very understanding and kind. Thank you very much Maria for making a customer very happy 😊.

Very fast response with a clear and accurate reply that fully explained the issue.

Really great that i spoke to a human! My issue was dealt with professionally and quickly, the matter was resolved whilst i was on the phone with customer service.

Aleksandra was super helpful in resolving an issue with a refund which was complex. She understood the dilemma and took the problem away promising to call me back, and she did call back with complete resolution. Thank you great customer service

Excellent customer service, the assistant went over and above to help me.

My query was handled very efficiently and resolved extremely quickly and in a very fair manner. I was very happy with the outcome and very impressed with the fabulous customer service.

Very helpful- tracked down missing delivery . Thanks.