Titus is an institution. Ordering my gear and clothing (whenever they offer what I am looking for) at their shop. Always fast and reliable. Plus, if you get their newsletter or follow their social m... See more
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See what reviewers are saying
My keyboard autofilled my old address into the delivery adress 🥴🫣😂 Make sure not to do the same as me as the réexpédition was very stressful. But Titus skate will send it to the correct a... See more
Company replied
I was looking for Nike SB Force 58 (pink one) and only Titus proposed women sizes ! I ordered from France and I was delivered in just 48 hours, super fast !! Quick delivery, good packaging (with a dis... See more
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Delivery was great as expected. My parcel arrived within 2 workdays, which is totally reasonable given the distance and the ongoing situation we're in. Then, I had to contact support. First,... See more
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Company details
Written by the company
Skateshop für Skateboards, Longboards, Streetwear, Schuhe und noch viel mehr! ✓ Versandkostenfrei ab 50 € ✓ 30 Tage zurückschicken!
Contact info
Scheibenstr. 121, 48153, Münster, Germany
- 0251 / 777 111
- info@titus.de
- www.titus.de
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect
amazing customer attention from Roman, fast kind and effective, congrats!!! very happy with all, i will buy again in titus for sure
12 January 2024
Unprompted review
Reply from TITUS Skateshop
Hello Javier,
thank you very much for your feedback!
We're delighted that you like our customer service so much.
With kind regards,
Your TITUS Customer Service
Great prices
Great prices, good packaging delivery time and quality
Excellent return policies and after sale service.
Only defect the website that has some dead link and same bad translations... but my experience was totally positive
18 December 2023
Unprompted review
Reply from TITUS Skateshop
Hello Matteo,
thank you very much for your feedback!
We are very pleased that you are so satisfied with our prices, delivery and customer service. The new webshop is not yet finalized, but this will happen as soon as possible :)
Yours sincerely,
Your TITUS Customer Service
Great overall experience
Great overall experience, which is rare nowadays. So extra grateful to see it!
Great online chat customer service, Instant replies. Great refund policies incase of regret of a purchase. Good prices!
Hopefully my insoles arrive very soon!
13 December 2023
Unprompted review
Reply from TITUS Skateshop
Hello Alexander,
thanks very much for your feedback!
We're delighted that you enjoyed the customer service and ordering experience so much.
Yours sincerely,
Your TITUS Customer Service
Overall good experience
TITUS were really good to deal with and communication via email was easy with staff. shipping was fairly quick considering it was from German to the UK. Highly recommend them.
11 December 2023
Unprompted review
Reply from TITUS Skateshop
Hello Consumer,
Thank you very much for your feedback!
We're very pleased that you're so satisfied with our customer and delivery service.
With kind regards,
Your TITUS Customer Service
A SCAMMER SHOP
I bought clothes for a gift, I spent 157,98 €. Unfortunately, I had to sent it for a refund and they accepted it but the money was associated to my account and they deleted my account!! I have no way to take my money back. So, now I don't have my money and I don't have my clothes. I sent several emails requesting a solution with NO answer by the company and any solution by their side, they just muted.... THIS IS A ROBBERY AND THIS SHOP IS A SCAM!! THEY STEALED ME 157,98€ I HAVE ALL EMAILS AS A PROOF
6 April 2023
Unprompted review
Reply from TITUS Skateshop
Hello Rita,
thanks for your Feedback!
I'm sorry if the introduction of our new shops has caused you any displeasure.
I am sure that we will quickly find a solution for you!
Of course, your credit with us is not lost.
Due to the change to a new shop system, some areas in the customer account have not yet been fully completed. A lot of features will be added in the future.
As I could not find an e-mail in our system under the details mentioned here, I would be pleased if you could provide us with more precise details about your customer account.
In addition to the e-mail to service@titus-shop.com, you can also reach us on WhatsApp at +49171 1978 055.
If you would like to speak to us, we will also be happy to help you by telephone on +49 (0)251 / 777 111.
I look forward to hearing from you!
Best regards,
TITUS Customer Service
everything perfect
placed the order on 24/08 , came in 28/08 , 4 days after , everything perfect in the box , right number , thank you so muchh ! : )
28 August 2023
Unprompted review
Reply from TITUS Skateshop
Hello iza,
thank you very much for your feedback!
We are very pleased that you like our delivery service so much.
With kind regards,
Your TITUS Customer Service
TOTAL DISGRACE...Customer service…
TOTAL DISGRACE...Customer service number not working...placed the order Friday not shipped until the next week on Tuesday...what a bunch of cowboys...never ever again
14 July 2023
Unprompted review
Reply from TITUS Skateshop
Hello Peter,
thank you for your feedback!
I would like to take a closer look at your case to be able to help you.
Can you please provide us with your order number?
Please bear in mind, that our international service line is available by phone from Monday to Friday from 9.00 am - 1.00 pm CET.
We are also happy to help you in English on line +49 251 / 777 111 until 7.00 pm CET.
Of course, you can also reach us via WhatsApp at +49 171 1978 055 (text only).
If you would prefer to send us an email to clarify your request, simply send it to
service@titus-shop.com
Waiting for your reply with
Best regards,
TITUS Customer Service
Fast and fair.
Placed my order on a tuesday, the following thursdag morning it was delivered. From Germany to Copenhagen. Fair price and exceptionel service. Just do it, or sombody else will........
11 July 2023
Unprompted review
Reply from TITUS Skateshop
Hello Anders,
thank you very much for your feedback!
We're very pleased that you're so satisfied with our delivery service.
With kind regards,
Your TITUS Customer Service
Class!
Ultra fast shipping, great pricing and efficient customer service. Definitely coming back!
28 June 2023
Unprompted review
Reply from TITUS Skateshop
Hello Alex,
thanks for your Feedback!
We're very pleased that you are so satisfied with our prices, delivery and customer service.
Best regards,
your TITUS Customer Service
Excellent customer service
The customer service is excellent.
I had to return an item and they did not hesitate making it very easy for me to do so.
They are very easy to contact and the staff is very helpful.
10 April 2023
Unprompted review
Reply from TITUS Skateshop
Hello Diego,
thanks for your feedback!
We're very pleased that you like our customer service so much.
With kind regards,
Your TITUS Customer Service
One of the best
Really good skateshop, have never had any complaints about their products and have never heard of anyone complaining about the quality of titus branded equipment/boards affordable options for beginners and also top tier items really make this a well rounded shop also has a very good service about any questions you might have.
(Maybe fix the website server because I cant buy as much as I want since it takes a long time to add each item into cart as well as loading the product page)
3 May 2023
Unprompted review
Reply from TITUS Skateshop
Hello Paco-Leon,
thank you very much for your feedback!
We are very pleased that you are so satisfied with our product range and customer service.
Best regards,
Your TITUS Customer Service
quick friendly and with good energy
4 April 2023
Unprompted review
Reply from TITUS Skateshop
Hello André,
thank you very much for your feedback!
We are very pleased that you are so satisfied with us!
With kind regards,
Your TITUS Customer Service
Sorted my issue in an excellent manner.
I made purchased something in their generous discount they recently had for £115 down from £145. Unfortunately they stated the value of the order was £145 on the customs form and I had to pay £50 custom charges when the limit is £135.
A sign of a good company is how they handle their complaints. I contacted there customer support and they offered to help with my charges. I was more than happy with the out come.
Would happily recommend Titus and will certainly carry on shopping with them.
28 February 2023
Unprompted review
Reply from TITUS Skateshop
Dear Bob,
thank you for your review.
We are sorry about what happened. We are compelled to state the original value of the item to the import offices. In order to go through the customs clearance process to non-EU countries as quickly as possible, we must comply with the importing rules.
Unfortunately, the discount granted was not taken into account in your order.
Feel free to contact us at service@titus-shop.com if you wish to talk this through. I am sure we can find a solution together that will make you happy.
All the best,
your TITUS team
Support don't response and company kept money.
After i contacted the support the second time about my order/money, i didn't got any responses. I assume that they play not knowing were it went. But to keep my money is something different.
I do not order again from this website again.
2 February 2023
Unprompted review
Reply from TITUS Skateshop
Dear Xerø,
thanks for your feedback!
Sorry to hear that you are currently dissatisfied with our service.
We responded to both of your emails, once on 06.02. and then on 13.02.2023.
Did you also check your spam folder for this?
In order to follow up with your request, we have asked you for a proof of payment. We are pretty sure that we can identify your payment this way and clarify all issues occured.
If you feel to have any problems reaching us by email, please feel free to call us at +49 (0)251 / 777 111. Our customer service will be happy to help you out.
Looking forward to hear from you,
TITUS Customer Service
good
product as expected, fast shipping and good discounts, only downside was the packaging, i bought 2 indys trucks, one of them was wrapped in paper which is alright, the other one was not and made an hole through the package, the axle was sticking out, seems like theres no damage fortunately though. overral good experience, improve packaging, polish the website and its a 5/5!
18 December 2022
Unprompted review
Reply from TITUS Skateshop
Hello cliente,
thank you very much for your feedback!
Usually our trucks are always packed, but if there were no problems in the end, we are relieved. Otherwise feel free to contact us at: service@titus-shop.com
Furthermore we're very pleased that you are so satisfied with us.
With kind regards,
Your Titus Customer Service
Fast delivery and fast customer service
Fast delivery and fast customer service. Will definitely buy from here again :)
26 September 2022
Unprompted review
Reply from TITUS Skateshop
Dear Tan,
thanks for your feedback!
We are very pleased that you like our customer and delivery service so much.
Best regards,
Titus customer care
The order that never came...
I ordered some presents for my sons birthday, the money was reserved on my account and I got a confirmation mail with an order number. So I assumed the order was placed correctly.
Days went by and my sons birthday was coming up. Since the package hadn't come, I got in contact with customer service, they could not find an order with that order number. Money was still reserved on my account and the only thing customer service did was to make excuses and told me to place a new order. My son got his presents late this year, and they were not bought at Titus...
The money was released eventually, so I did not loose any money.
7 October 2022
Unprompted review
Reply from TITUS Skateshop
Dear Ingemar,
we would like to thank you for your feedback, which helps us to improve our service.
As we mentioned in our e-mail, the confirmation e-mail that you received was an error of our e-mail system. The order you are talking about did not go through and therefore was not registered in our Orders-system. It happens sometimes, when the website is overloaded, the e-mail system sends a confirmation to the customer even though the order did not go through and is not registered in the Orders-system. Consequently, and as I mentioned to you, the money may be reserved by the bank for security reasons, but it is not taken off the customer-account and it will eventually be released by your bank.
We thank you for contacting us and we apologize for the error in our system and for the misunderstanding between us. We apologize for the delay that occurred because of this situation, and we hope your son enjoyed nevertheless his gift.
We wish you a nice weekend,
Best regards,
Titus customer service
Never got what I paid for and customer services plays deaf
International delivery ended up in their courier dropping my parcel at a random address down the street, according to the courrier, but not according to the random stranger neighbour who either stole it or never received it.
Order 1167425
Contact Titus and guess what, radio silence. Apparently they don't care if you're actually not getting your order, so long as your payment clears...
16 September 2022
Unprompted review
Reply from TITUS Skateshop
Dear JP,
thank you for your feedback. We’re sorry to hear that you’ve had a negative experience with our customer service. We weren’t able to find any e-mail from you, so maybe you’ve called during non-working hours?
We will be happy to solve this issue ASAP. Send us an e-mail at service@titus-shop.com and, in case you haven’t received the parcel yet, we will fully refund you or send you a replacement order, depending on your wishes.
Looking forward to hear from you,
the TITUS Team
Titus always delivers the goods 💯💯💯
I have been ordering from Titus for 6 years as an expat living in Croatia. Titus has the best selection, fast shipping and great customer service. Alles super toll !! Vielen Dank Titus 😉
27 August 2022
Unprompted review
Reply from TITUS Skateshop
Hello Guru,
thanks for you feedback!
We are very pleased that you are so satisfied with our delivery times, product selection and service. Wir freuen uns :)
Best regards,
Titus Customer Care
I ordered Circa shoes from Titus…
I ordered Circa shoes from Titus skateshop. The delivery was smooth and fast. Even though my shoes had a bit of weird hairs(not human) on them, the price was great and communication as well. I recommend everyone to order from this website. Greetings from Belgium.
17 August 2022
Unprompted review
Reply from TITUS Skateshop
Hello Oyuna,
thank you very much for your feedback!
We're very pleased that you're so satisfied with the delivery time and the product.
Best regards,
Titus customer care
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