Great services always. Never had problems with any order. Got them ontime, all products there.
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Great services always. Never had problems with any order. Got them ontime, all products there.
Company replied
I requested a Starvie Triton Balance * and I have recieved a Starvie Triton * Update in reaòity I ,ess jup the colors ogf the models so i received the right racket. thks yo yjr CC yeam for th pr... See more
Company replied
the color of one my shorts are wrong and i dont have any answer from client spport
Company replied
After reading so many negative comments, I was a bit shocked and afraid that I will have a lot of problems with the purchase.. Nevertheless, an hour ago I got my 2 items(a padel racquet and a bag) an... See more
Las Mejores Marcas de Palas de Padel con precio mínimo garantizado y un Outlet de Padel Online.
Ronda del Caballero de la Mancha 71, 28034, Madrid, Spain
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My experience with them is that they mislead the customer by offering false or incorrect information on their website.
I bought a pair of padel shoes. During checkout, they explicitly said that the delivery time to Sweden was "3-5 WORKING days". The order was made on Sunday, July 2, so it would be reasonable for it to arrive between Thursday and Friday, July 6 or 7. The product hasn't arrived yet, and it's scheduled to arrive earliest on Tuesday, July 11, that is, "7 WORKING days", double as many days as what they promised, 3-5.
This is the worst shop i have ever seen. We ordered two rackets and the shop said, they are going to be delivered in 4-5 days. Even after 4-5 weeks… nothing. Finally afer 8 weeks the were delivered. But one non ordered racket. The shop dont answer on emails, whatsapp or phone calls. Service is rated with -1 from 5 possible stars. Nobody should order at this shop. They answer emails as fast as they ship your order… never.
I wanted to send back my shoes. I have sent a lot of mails and called several times. They said they would deal with it several times, but nothing happened.
More than 4 months now.
I do not recomendo this place
Bought a padel bag, that was in stock. After a couple of days they´ve sent me an email telling me that, by a packaging mistake,, made by the brand, the bag that they had in stock was another one and asked me if I wanted to change my order or a refund. I repplied to them, accepting the change and after that they never repplied to me or answered my emails, whatsapp, phone and a week passed. The delivery time, when I bought the product was 2/3 days and that was one of the reasons to bought there. I´ll never buy any product at this store.
Everything arrived in no time, and all items were perfect. Reviews complain of poor communication, but all items arrived in a very short time.
I can only suggest to be more present towards customers
I ordered and paid for tennis shoes and a racket cover worth €100 and nothing. Neither the order arrived, nor do they respond to emails, WhatsApp or phone. I was clearly deceived.
SHAMEFUL! I BOUGHT A PADEL RACKET 2 WEEKS AGO A NEVER GOT IT, I TRIED TO CONTACT CUSTOMER SERVICE AND THEY NEVER REPLIED (WHATSAPP, PHONE, MAIL AND INSTAGRAM)
BUY SOMEWHERE ELSE!
Edit: after 1 month waiting and complaining they fully refunded me.
I ordered a padel racket on th 17th of January. I contacted them first time in late January via Whatsapp and they told me they were going to send the racket in the next few days.
Today I asked for a refund and they told me racket was sent on the 18th of January although no tracking code.
I am trying to get a full refund will never buy from this dishonest store again
I have tried to contact this company in every possible way (phone, email, messenger, WhatsApp) you name it but no answer. Their customer service is non existent. Unless they start answering to customers and complaints don't waste your money and avoid this company. But Padel stuff from more reliable firms.
I bought 2 rackets from their website almost 2 weeks ago. Payment confirmed (€413). They haven't sent the rackets, they don't answer my emails or phone calls - they only answered a message I sent via messenger telling me they have a problem in their warehouse.
After reading so many negative comments, I guess I will have to take drastic measures.
I should have read the reviews before ordering and most of all before sending the order back. I am only writing this to warn other people about this man.
I have reported him to the Police as they have litterally stolen my money.
I got a confirmation saying I can return my racket, if I pay for the shipping which I did. After a month and no refund or reply I contacted them again and again via both email (but it tales them about 1-2 weeks to reply everytime you send an email) and also via Whatsapp which the owner put a poor girl to answer and she only speak spanish and only refer to the owner for every question).
After about 2 months he finally replies saying I am not entitled to a refund and offered me a 20 EUR voucher!! The racket was 150 EUR. If they told me that before sending the racket back, I would have kept it. Now he sold me a racket for 150 EUR and kept the racket and can sell it again to someone else for the price of a 20 EUR voucher.
This is pure theft and he is now reported to the Police and reading all other reviews here I hope he will be forced to close the business and never be allowed to practice any kind of business again.
I bought a padel racket and this was paid for through visa. I never received the racket. I send 3 mails via their web page but still no reaction.
Never use this scam site. They have charged the full price from my account, but have only sent me half of the order and now they don't reply to my mails.
Worst experience ever..
Is more than 33days that I am waiting my products. The tracking number given is incorrect and the nest part is that no one is answering my email.
Buy somewhere else
Bought a bullpadel hack ctrl 20 from them. After some time the wtote me that they didnt have the product but have already taken the money from my account, they then offerede me another racket with 10 euro discount, i refused and said i just wanted my money back, they then gave me another offer which i refused and asked for my money back. After a month the just wrote me that they found a racket and have sent it to me, at this point i didnt want it anymore, but they say they couldnt cancel it. When i received the racket, it must have been a second hand used one, it had a lot of scratches. Then they told me i could get a 10% discount because the racket was in such bad shape, i refused and said i just wanted a return, they told me to just return but all shipping cost would be on me(quite expensive from denmark), even if the product they send me was broken. My advise, do never ever ever ever buy anything from this scam company. Even if you see a good offer, They will just take your money. Buy from one of the good companys like padelnuestro.
Very pleased with quality of jacket, communication by customer service, shipping earlier than expected to USA, & secure packing. 5 stars.
I don't recommend this website for anyone. Espicially for international customers.
they have the worst services and customer support, and make nothing but poor excuses.
I ordered the babolat carbon viper techanical 2021.
On 01/29/202.
Few days later they told me the item is out of stock and will be restocked within the week.
I demanded a refund. However, they insisted that it will ship within the week.
SUPRISE,SUPRISE it did not!
It was shipped on the 11/02/2021 which is an astounding 12 days after MY ORDER!
After being shipped, I asked their customer support why is there no tracking number and when will the shipment arrive.
They told me it will take approximately 20 WORKING DAYS!
20 working days is 28 days, accounting for the time it took them to ship the order that is 38 days!
I could have walked to spain in 38 days and gotten the damn racket myself.
the morale of the story, is never use this website if you're shopping internationally because you will have to wait 2 months for your items to get to you.
They say products are in stock and after a few days you get a reply that the item is not in stock and offer you another racket that has other specifications. Scammmmm
They say products are in stock and after a few days you get a reply that the item is not in stock and offer you another racket that has other specifications.
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