The product wears better than anything I have found in thirty years. My current medium sized messenger back which I use heavily and almost daily is showing wear after maybe eight years so I purchased... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... See more
Company replied
Sam was very helpful and showed me what he needed know to repair my bag in a clear and easy way. Full stars not given as even though there is a physical store in Singapore, they did not have any s... See more
Company replied
I sent my Timbuk2 bag back for a repair. I was doubtful that a replacement of the inner lining material could be done. I received my bag yesterday and it turned out great-the inside as good as new! It... See more
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Company details
Written by the company
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Contact info
San Francisco, United States
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
Great
421 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Bag, Great Service
I have really enjoyed my bag. It is good to not have to worry about things falling apart or ripping. I was on the bus recently and I was surprised to notice that my bag had ripped. It was a very simple process to submit a warranty claim. I did it on my phone while still on the bus. The repair was quick and there was clear communication with updates at every step. Very impressed.
21 July 2026
Reply from Timbuk2
Thank you for sharing your experience! We're thrilled the warranty claim process was quick and easy, and that we could get your bag repaired and back to you with clear communication every step of the way.
It’s like I have a new bag
It’s like I have a new bag! Totally satisfying experience that makes me more likely to continue choosing Timbuk2 products in the future.
22 July 2026
Reply from Timbuk2
This is exactly what we love to hear! Thank you for letting us bring your bag back to life, and we're honored to have earned your continued support.
Lining fixed beautifully. One bag saved from the landfill!
The lining of my bag deteriorated and I reached out to see if that repair was possible. Email responses were prompt, friendly, and quite honestly, a delight. I shipped my bag in and got it back looking as good as the day I bought it. SO happy to have used this service.
20 July 2026
Reply from Timbuk2
Thank you for your kind words! We're delighted the repair turned out so well and that your experience with our team was a great one. Here's to many more years with your bag!
Quick international delivery of…
Quick international delivery of replacement parts — my backpack looks like new again!
19 February 2026
Reply from Timbuk2
Thank you for your kind words! It's wonderful to hear your replacement parts arrived quickly and gave your backpack a fresh new life.
Really happy that Timbuk2 stands behind…
Really happy that Timbuk2 stands behind their products. One of their bags that I've had for a while has been in for repairs twice, but each time they have covered it. I am happy with that. The bag still works really well after each repair. The minor inconvenience of not having the bag for a little bit is fine.
23 July 2026
Reply from Timbuk2
It means so much to hear this! We're thrilled our repair team has been able to give your bag new life each time. Thank you for your longtime support!
Timbuk2 did a great job with my bag…
Timbuk2 did a great job with my bag repair! Clear instructions to return, and very timely return of my bag. Appreciate them!
20 July 2026
Reply from Timbuk2
Thank you for taking the time to share your experience! We're so glad the repair process was straightforward and that your bag made it back to you quickly. Keeping your trusted gear in action for years to come is something we're passionate about, and it's wonderful to hear our repair team delivered. We truly appreciate your support and hope your Timbuk2 bag is ready for many more adventures!
Thanks for your good work and just be 3…
Thanks for your good work and just be 3 days l have my order delivered to my door 👍👍👏👏
21 July 2026
Reply from Timbuk2
Thank you so much for the kind words! We're thrilled to hear your order arrived so quickly and that your experience was a great one. We appreciate you choosing Timbuk2 and hope your new bag is ready for many adventures ahead. Enjoy, and thanks again for taking the time to share your feedback!
Awesome response and quick repair!
First of all, I have had Timbuk2 products for years. Very practical, functional and “tough”.
I purchased a “backpack OS” for mainly my laptop “storage/transport”. Recently, I noticed that there was a rip in the seam by the handle.
I know the lifetime guarantee was stated but, really didn’t know how it worked and if it would work.
I contacted Timbuk2 “repair” and submitted my request. You accepted it, I sent in the pack and just received a notice that it has been repaired and being sent back to me!
Impressive! I love it. Reuse, my beloved pack. Go Timbuk2! Keep up the good work.
21 July 2026
Reply from Timbuk2
Thank you for being a longtime member of the Timbuk2 family! It means a lot to hear that your bag has been a trusted companion over the years. We're so glad our repair team was able to get your Backpack OS back into action and make the warranty process easy from start to finish. Keeping great bags in use for as long as possible is something we truly believe in, and we're thrilled your beloved pack is ready for many more adventures. Thanks for sharing your experience and for your continued support!
Messenger bag repaired
Timbuk2 re-lined the waterproof membrane and repaired a clip on my messenger bag. For $25 it was well spent to help the bag to last for years (again). However, the carabiner was not repaired despite my request to do so.
16 July 2026
Reply from Timbuk2
Thank you for your review! We're glad to hear you found the repair to be a great value and that your messenger bag is ready for many more years of use. We appreciate your feedback about the carabiner not being repaired as requested, and we'll use your comments to help improve our repair process and communication. Thank you for choosing Timbuk2!
Great Bag!!!
Great bag! I bought the same bag 15 years ago and I’m just replacing the old one.
11 July 2026
Reply from Timbuk2
Thank you for your continued support over the years! We're honored that your original bag lasted 15 years, and we hope your new one serves you just as well for many adventures to come.
Easy experience
Easy to find products, check out, & pay.
Shipping to Switzerland was quite reasonable.
17 July 2026
Reply from Timbuk2
Thanks so much for your kind words! We're happy to hear everything from finding the right product to international shipping was a breeze. Enjoy your new bag!
Fast and friendly service
Fast and friendly service! Love my old messenger bag, thanks for helping to keep it alive 🙂
16 July 2026
Reply from Timbuk2
Thank you for the kind words! We're so glad we could help keep your messenger bag going. Here's to many more adventures together!
Customization was a great experience
Ordering the custom messenger bag was fun, and easy. There were so many neat customizations. Truly fantastic making my vision become a reality!
15 July 2026
Reply from Timbuk2
We're so glad you enjoyed the customization experience! Thank you for trusting us with your vision. We hope you love your one-of-a-kind bag for years to come!
Good, sturdy messenger bags
I love the custom messenger bags and that they arrive so quickly. The stitching is strong and the bag is well organized. I now have my signature set. I think they are going to last for a very long time. 
27 March 2026
Reply from Timbuk2
We're so glad your custom messenger bags have been such a great fit! Thank you for your kind words about the quality and organization. We hope they're with you for years to come!
Easy to get warranty repairs completed
Easy to get warranty repairs reviewed and, great communication for options, quick repairs work and shipping.
15 July 2026
Reply from Timbuk2
Thank you for your kind words! We're so glad the repair process was easy from start to finish and that our team could get your bag back to you quickly. We really appreciate your support and hope you enjoy many more adventures with your bag!
Delivery time way too long.
Ordered a Classic Messenger bag on July 4. It was delivered today, on July 15.
2-5 business days, as written on the homepage, is not very accurate.
15 July 2026
Unprompted review
Reply from Timbuk2
We're sorry your order took longer than expected to arrive. Our standard processing time is 2–5 business days before an order ships, and transit time is additional. We understand the confusion and appreciate you taking the time to share your experience.
The Timbik2 Scholar Convertible Backpack is the BEST!!!
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work:
For a while I had been looking for the perfect backpack. I believe I have found it in the Scholar Convertible Backpack! The backpack is exceptional, not too big, not too small and rthe extended hand straps allow you to hold it as a tote if you don't want to use the back straps. Love the bag!!
24 June 2026
Unprompted review
Reply from Timbuk2
Thank you so much for sharing this! We're sorry the review link gave you trouble, but we're so glad you found a place to leave your feedback. It means a lot to hear your new bag checked all the boxes for you. Enjoy!
Reply from Timbuk2
Thanks for the love! We know that classic swirl logo brings back a lot of great memories. We appreciate you being part of the Timbuk2 journey!
Great warranty repair policy!
They fixed the broken zipper on a bag for free that I'd bought many years ago without proof of purchase! The whole process was very easy.
10 July 2026
Reply from Timbuk2
Thank you for the kind words! We're so glad we could get your bag back in action and make the repair process a smooth one. Thanks for being part of the Timbuk2 community!
Reply from Timbuk2
Thank you so much! Your support means the world to us. We're so glad you're part of the Timbuk2 family!
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