Timbuk2 Reviews 

I own a handful of Timbuk2 bags of various sizes. I have different bags for different needs. One of my old one had a deteriorating lining. I sent in pictures and they offered to repair in for $25. Best 25 bucks I've spent in a long time. Sending it in was a breeze. They supplied the info. Confirming the repair and paying was simple. It was returned to me in less time than estimated. The results are top-notch. The interior looks brand new. It seems good for at least 15 more years. Now that's value. I remain a customer for life.

Quick and quality repair.

easy to order, well constructed website showing the product details. The next day I discovered the luggage I ordered was on sale and after contacting the company was given a refund for the difference in retail and sale price promptly. We have long used Timbuktu and love their products.

It was a user friendly site and I was able to pick what I wanted in less than 10 mins.

Sam was very helpful and showed me what he needed know to repair my bag in a clear and easy way.

Full stars not given as even though there is a physical store in Singapore, they did not have any spare parts available for repair and their FB page is inactive and did not reply me at all, I had to call multiple times to get through to the store...

Ordered something 8/31 - says ships in 2-5 days. I took that to mean exactly that. Now I find out it is taking more like 10 days. It was a bday gift that I will not have on time to give. Change website to reflect true shipping time. Had I known, I would have ordered a different backpack from another company (also highly rated) so I would have it by his bday Sept. 6.

My custom order Bag is amazing! I love every bit of my new messenger bag. It has plenty of room for everything I carry, even after my large work laptop is in there too. I had the should pad for my bag get lost in the shuffle of a huge order. Timbuk2 stepped up and did what they could to find the lost item and when it couldn't be found, went out of their way to get the part remade and shipped right away. Thank you Timbuk2!

Customer for life!!! My prized Timbuk2 bag needed some repair and I am over the moon with the results. It looks brand new inside and out. Unbelievable craftsmanship, communication and customer service. This experience gives hope to humanity and now my wife is a customer for life! Tim in Naples, Florida

I can't believe how quick Timbuk2 turned around the out of warranty repair. The bag came back with a fresh new life.

I am a fan of timbu2 for nearly 8 years now, I had a map bag or shoulder bag for some years, I started a daily commute on a an e-bike and needed a panner bag. I have owned a few, this one is by far the best. Looks great and stays secure on the back of my bicycle — detaches quick and clean. Great Bag….

There is a manufacturer defect on a book bag that cost 150 at most and have to pay for shipping to get the bag back to Timbukt2 for a repair. The lowest cost shipping is $55. This is not worth it. I had to send pictures to have the defect vetted as appropriate for repair. If that is the case, why doesn’t Timbuk2 take on the cost of shipping or offer the customer reduced shipping? In the last 20 years I have 5 pieces of timbuk2 luggage and 5 messenger bags. None of those products have had defects. However of the 4 book bags I have purchased, 2 have had small but noticeable defects. I would ask for you to fix both book bags defects at no cost of shipping or repair.

Very responsive and clear communication

Absolutely love the lifelong guarantee and the customer support that honoured it without any questions! Loved the experience.

There really should be better photos online. I’ve ordered 2 bags and returning 2 bags because they arrive and where I thought there were pockets there aren’t pockets. There are hardly any useful pockets in either bag.

I have owned two Timbuk2 Backpacks. Both of them had issues that developed. Both times, Timbuk2 honored its lifetime warranty commitment. The process and communication has been great both times.

I ordered a carry on luggage and it was received without damage and packaged well. I love the bag- it is classy and elegant in person.

I gave an initial review of the small messenger bag when I first received it. I said that other than the fact that the tabs to cover the velcro on the flap were no longer included (noisy, inconvenient for casual use), I was very happy. After 2 months, here's my added comments.
The bag now has buckles for securing the flap rather than the hooks that slide in from the side. I liked the hooks much better. The new buckles are probably more secure, but not as convenient. Points off for that.
The strap is now sewn to the body of the bag, where there used to be swivel connectors. Now when the strap gets twisted, it's more of a chore to untwist. More points off.
These aren't show stoppers, the bag is still well made, and will probably last as long as my old one did, but I'm not as happy with it as I was with the old one. Probably more secure in a few ways, but definitely not as graceful.

VERY BAD EXPERIENCE WITH SHIPPING COMPANY. THEY DID NOT EVEN RING AT THE DOOR .

I ordered a backpack my son picked out for college. This was August 4, 2026. I paid for 2 day shipping so my son would have it before he left August 12. I factored in business days. Gave them wiggle room. I looked at tracking and saw my package was in Memphis, TN for over 4 days and I called Timbuk2, spoke with Marlene, who was cordial and willing to help. A couple days later she reported the order “lost” and reordered it for me. This was on August 18. It has not even been labeled at shipment hub yet! I am starting to get wonder if this place even exists!? Super disappointed. DO NOT waste your time with this company!. Buy from Northface. I had the best luck with them in the past and I guess this time around I had a momentary lack of reason.

Great products, reasonable prices, custom options.