My husband was served by Paulina and Neil, and we were extremely impressed with the level of customer service. Paulina was absolutely amazing. My dad was guiding my husband over the phone while... See more
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See what reviewers are saying
I received an excellent service while choosing tiles for the refurb projects in my home. Oli was patient, knowledgeable, and really listened to what I was looking for. He offered thoughtful recommenda... See more
Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... See more
Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... See more
Company details
Contact info
480-482 Ley Street, IG2 7BZ, London, United Kingdom
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
4.1
Great
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful
They was so helpful, and when ordered, it come into store very quickly, great service
27 September 2018
Unprompted review
First tile buying experience!
My whole tile buying experience was made very easy by the guys in the Tunbridge Wells store. The first time I visited the store, Liam was very helpful and pleasant. Then every subsequent visit, the other employees were patient but attentive. The tiles chosen, work perfectly in our space and the guys helped me to create my ‘vision’ by listening and suggesting.
27 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mrs. Bennett! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Great Store
The staff in the Tunbridge Wells Store are so helpful and lovely to deal with. I would highly recommend them.
27 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mrs. Davison! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Good service and good products I will…
Good service and good products I will continue to use on all my projects
26 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Weeks! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
very helpful and good service from…
very helpful and good service from Tunbridge Wells store
26 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Davis! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Reply from Tiles DIY
Thank you for visiting Tiles DIY Chingford and leaving us a review Mr. Tariq! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
I am so disappointed!
I paid for 9 boxes of tiles.
4 boxes were delivered to my builder in torn boxes. The courier insists that he delivered 9.
The tilers could not do my bathroom because of this.
I have to wait for an investigation?? In the meantime I’m not getting my money back and I need new tiles
This is unacceptable!!!
24 September 2018
Unprompted review
Brilliant, definitely recommend
Good choice of tiles, great advice, helpful and really handy to be able to get free full size samples to compare tiles at home.
22 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms. Hood! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
First class!
I used the Tunbridge Wells branch and the service was absolutely first class!
22 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Graffin! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
The 2 young gentlemen at the Tunbridge…
The 2 young gentlemen at the Tunbridge Wells store could not have been more patient, polite, kind and very helpful, they went out of their way to help us find the right tiles.
21 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms. Parrington! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Very helpful
Jamie provided lots of help putting together all the elements required for my new bathroom
21 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms. MacAdie! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Really helpful friendly staff
Really helpful friendly staff
Keep it up guys
21 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Bounds Green and leaving us a review Sabrina! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
V attentive and spent hrs with me…
V attentive and spent hrs with me browsing their many bathroom brochures- getting me the best price..
21 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Bounds green Branch. We're glad you enjoyed your visit Vicky and thank you for your review and opinion, we look forward to seeing you again soon!. – Tiles DIY Bounds green Team.
Great staff
I would like to thank your staff in your Tunbridge Wells site they were helpful,courteous and very knowledgeable a credit to your company. I would also like to thank the guys who delivered our tiles nothing was too much trouble for them, once again thank you very much for your excellent service.
20 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Mr. Johnson! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Helpfull staff and good range of tiles
19 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Croydon and leaving us a review Mr. Naveed! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Excellent customer service by Douglous from croydon tiles Diy
I am very happy with the tiles I bought from tiles DIY. Douglas was very kind and helpful. His knowledge for tiles was good and helped us to make a quick decision.
19 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Croydon and leaving us a review Mr. Sameer! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Staff are very helpful and professional.
19 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Tunbridge Wells and leaving us a review Ms. Shimwell! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
One of the best Tile stores in south…
One of the best Tile stores in south London, very friendly and helpful staff. Will be going back. Shoutout to Douglas, thanks a lot!
18 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Croydon and leaving us a review Mr. Husayn! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Very friendly and helpful staff.
Very friendly and helpful staff.
Douglas and Nick did their utmost to help.
Will definitely recommend once my order arrives!!
18 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Croydon Mr. Isaacs! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
Very good!
great choice of styles and designs at a very reasonable prices. A must go to shop when you are redecorating!
18 September 2018
Unprompted review
Reply from Tiles DIY
Thank you for visiting Tiles DIY Chingford! We're glad you enjoyed your visit and look forward to seeing you again soon!. – Tiles DIY Team.
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