Tiles DIY Reviews 

Bought just the quantity of high quality porcelain tiles for a much better price than my local merchant. Matched the free sample perfectly. Delivered quickly and considerately.

My family have had a fabulous experience with the team at Tiles DIY in Bounds Green - Luke, in particular, is a superstar and has provided tons of advice, feedback and worked super hard to help us choose and order items for our home renovation. Definitely worth a trip for the face to face experience and advice and to see products upclose (particularly their broad range of Phoenix branded items). Highly recommended!

The whole team at Tiles DIY Staples Corner are fabulous. Abdul in particular has been outstanding from the moment we met him, he is a credit to the company. I wish all businesses offered this level of service. Thank you

Thank you Govinda for going the extra mile today with your customer service. It took us some time to decide the colours - thank you for your understanding especially as it was already quite late in the day.
We could see the tiles on the floor as well as on the walls which was very useful as the colours look a bit different depending on the angle.

The Hanworth Branch has an abundance of choice of tiles. We ordered tiles before for a bathroom _ we were well informed of the delivery times as well.

I had been searching for the perfect tiles for my bathroom for two days, visiting multiple stores, but nothing quite matched what I had in mind. Just when I was beginning to lose hope, I stumbled upon Tiles DIY Staple Corner—and thank goodness I did!

I was absolutely amazed that after all that searching, I found exactly what I was looking for in just 10 minutes here. All the credit goes to Pegah, who was simply fantastic! She not only understood my vision but also guided me straight to the perfect tiles without any hassle. Her patience, expertise, and keen eye for detail made the entire experience seamless and enjoyable.

What truly sets this place apart is their beautifully designed bathroom models, which help you visualize how everything will look once installed. It made my decision so much easier!

A huge thank you to Tiles DIY Staple Corner and especially Pegah for your outstanding customer service. If you’re looking for top-quality tiles and expert guidance, this is the place to go! 🌟

The best in its sector. I have been in the throes of renovating a house for the past half year. All my 3 bathrooms in the house are from Tiles DYI, everything starting from tiles to radiators to entire bathroom furniture have been provided by Tiles DIY Colchester. Colin in the store is absolutely phenomenal, one of the most supportive, empathetic, and knowledgeable tradesperson I have worked with on this project.

If you have been let down by other suppliers, providers, and tradespersons in the sector, I am certain this store, and especially Colin, can help you get back on your feet and go above & beyond to help.

I have brought tiles from the Colchester branch again today and the service was AMAZING, Colin and Kim went above and beyond again for me.

It really is the best tile shop in the Colchester area.

I have always been happy to post glowing reviews on Trustpilot for companies giving me outstanding service. In this case, the opposite applies. This regards my Tiles DIY order no. SOR00072783 dated 13/3/2024 for Thassos White marble tiles. The sample shown in the Bounds Green branch was a perfect match to our existing tiles and the salesman promised that the ones ordered would be of the same quality. However, on delivery, we were horrified to see that they were far from it. All the boxes were heavily stained – caused by long-term storage in a damp environment [according to the salesman]. Over time, most of the tiles had absorbed this yellow/brown staining. [multiple photos available]. Most of the tiles were extremely poor quality or pitted or scratched or broken. No less than 30 extra boxes were delivered in with the promise they would be better. They weren’t, and the branch manager came himself to inspect them. In the end we could only use 15 sq metres and the salesman came, checked the unused tiles and took them all away with the boxes. Now the Operations Manager has refused to even refund us for the unused tiles, breaking their own contract terms, in my opinion [his email dated 15/8/2024]. Disgraceful. This review, prior to submitting, was hand-delivered to Tiles DIY staff for fact-checking in my presence.

Absolutely amazing service provided by tiles diy staff member Shahid at ilford store. Greeted us politely when I visited the store with family, offered us nice hot chocolate. Very polite, very respectful and professional staff he is, helped us with our required tiles coverage area for our property efficiently managed and delivered on time. I personally recommend him for future orders with tiles diy

We went to the store on Staples corner this morning. The service was great - I dont do reviews normally but this was worth a mention. Highly recommended.
Good selection. Knowledgable. All round helpful.

We spent a while going through different tiles and Abdul & colleague could not have been more helpful. Abdul was also brilliant sorting out delivery when it was convenient for us and getting extra materials ready. Thanks so much!

Very pleased with the service I received at Tiles DIY in Staples Corner. Abdul was very helpful, answered all of our questions in a friendly and professional manner. I would highly recommend this place for a big variety of tiles too!

I looked left, right and center for the best tiles at the best prices; that’s when I stumbled across Tiles DIY, actually by complete accident when driving through staples corner. You have the best ceramic and porcelain tiles around not just in the manner but literally in London as far as I’m concerned; so I bought 60 sq meters of Erte Grey tiles, they’re the business. Anyway there’s a guy called Abdul who’s an absolute legend; I want to say thanks again for your help.

Hugo at the Feltham branch has been amazing throughout the whole process. So knowledgable and patient. I wouldn’t go anywhere else for my next project. Thank you so much for making this so enjoyable.

The showroom in Staples corner was great and we saw a tile which we really liked for our new bathroom. ordered this online and received delivery within a timely manner. UNFORTUNATELY, as the pallet was lowered from the van, we saw most of the tiles were already damaged. the driver said contact the company and had to drop the delivery. We had to carry the broken tiles into the house. Communication with tiles DIY was VERY SLOW. Trying to reach anyone on the phone was also a challenge. ultimately they replaced the broken tiles and arranged another delivery. BUT they do not accept collections (even though what they delivered was already damaged). this means we are supposed to dispose of their broken stock. COMPLETELY UNACCEPTABLE. Thank God we didn't order any more from them.

Tiles DIY in Chingford was a rare find. First of all the price beat everyone we tried and the quality of customer service was second to none. From help with choosing the tiles to returning the ones we didn’t use. Great advice also when needed. Over and above what we’ve come to expect from any retailer. Thank you. Can’t recommend highly enough.

So pleased I stumbled upon this shop. Neil was super friendly and helpful, and found the exact tile I was looking for (having failed in a couple of other places). The price was great too!

Great service from Neil in the staples corner branch. Been searching for a specific tile for ages, everywhere else wasn’t even interested to look, but Neil took the time to dig around in the back and came up trumps!

I wanted to choose some slabs for my garden. I went to the Bounds Green branch where l found the staff to be extremely helpful, polite, knowledgeable with excellent communication and customer service.

This is the second time l have used this company as previously l purchased my bathroom tiles from them too. I would definitely be coming here again in the future due to the amazing service, unbeatable prices and quality products.

Awful Company. Sent me the incorrect tiles, not the tiles I ordered from the sample. Therefore I didn't accept the delivery. Over £1500 of tiles purchased and they only refunded £1000. Took off £500 off for delivery charges. Trying to palm me off by saying they sent the correct tiles and that the sample wasn't a good reflection of the tiles they delivered. They are completely different!!!