Tiles360 Reviews 

200
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is extremely smooth and straightforward, while sample delivery is always impressively fast, allowing people to make their choices easily. People truly love the wide variety and great value of the products, consistently noting that the stylish tiles look fantastic once finally fitted. Some reviewers were not happy with receiving damaged items, noting that several tiles unfortunately arrived chipped or completely broken upon delivery. A few consumers also mentioned that additional delivery costs for smaller supplementary orders can sometimes feel quite high and expensive.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning quality, beautiful styles, and great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Quality

Users describe satisfaction with product quality, noting that the tiles look fantastic and contemporary.... See more

Order

Consumers experience mixed feelings regarding the order process, highlighting both positive and negative... See more

Service

Reviewers highlight positive aspects of service, describing the company as a joy to deal with. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(200)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The tiles look great quality but they…

The tiles look great quality but they only send a section of the tile, so it is very difficult to assess if it would look right in the space.

I realise these are sent for free, but it would have been useful to know before ordering that these would not be full tiles.

Waste of postage and time, unless all you want is for colour-matching purposes.

An option to purchase 1 tile and get postage free for samples would have been more useful!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Pet friendly

I have had the tiles laid and they look amazing! Im over the moon with them. I have pets and so needed something "pet friendly". I was kept well informed of the delivery date and time which was helpful being as I ordered 35 boxes of tiles which were left kerbside so needed time to get them onto my property. I am so happy I ordered more of the same for the adjoining rooms 😊❤️

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely tiles arrived safely

Lovely tiles arrived safely, obviously remember if you are buying a relatively small quantity the delivery charge adds £10 a metre to the price ! But aside from that very pleased with tiles.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

First class.

Brilliant ,any tile ive required they have sent,first class and when ive made my mind up I will truly buy from them. 🤩

14 June 2026
Unprompted review
Rated 3 out of 5 stars

Wrong tiles sent

I ordered two packs of tiles to re-tile a downstairs toilet. The delivery was quick but unfortunately tiles of the correct pattern but wrong colour were sent. Consequently, I cancelled the order rather than wait for the correct ones to be supplied. I have been refunded in full. Who knows, I might consider Tiles360 in the future if another tiling job comes up?

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my tile choice

Very pleased with my tile choice, samples I'd chosen delivered very quickly and once I'd decided, they delivered within a few days. Decorator in the process of laying them now and looking just as I'd imagined.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Tiles360 we're great to deal with

Tiles360 we're great to deal with. Love the tiles and im very happy with them.

The first delivery company however we're awful. Tiles360 customer help team were great and sorted the delivery issue straight away

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Arrived promptly and the delivery…

Arrived promptly and the delivery driver brought them all the way down our long drive to the door.
Really pleased with the tiles however two were broken. Thankfully we can still use the larger pieces.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site. Wide range of products. Found what I wanted. Love the samples made choice and ordered. Delivered quickly.
They being installed now.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery, no dramas

All tiles were delivered when promised and none of them were damaged. We had a bad experience with a different tile company where most of our order was damaged beyond use so it was a huge relief when Tiles360 did exactly what they promised with no drama.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

We made a genuine mistake

We made a genuine mistake. Both my husband and I bought the tiles not knowing the other had. Tiles360 very unhelpful about returns from london. Costing a lot.

Won't use them again because of unhelpful when we needed it

19 May 2026
Unprompted review

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