Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
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Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Excellent customer service
Excellent customer service. Rachael
is really really nice, sorted out my problem in a second.
22 July 2026
Unprompted review
Fantastic beautiful products
Fantastic beautiful products, fantastic prices, fast delivery if product is in stock, worth the wait if it isn’t.
8 July 2026
Had a few broken tiles
Had a few broken tiles, contacted Tile Mountain and they sent me new ones without fuss and they have arrived today. Great service. Will definitely use again.
22 July 2026
Unprompted review
Cannot recommend Tile Mountain enough
Cannot recommend Tile Mountain enough. They have a fantastic choice at great prices. Delivery is super fast. Will definitely use them again
30 June 2026
Samples requested arrived quickly and…
Samples requested arrived quickly and were a good size to give a good indication of colouring and texture.
6 July 2026
Karen on customer services was…
Karen on customer services was excellent and amazingly helpful. She is a credit to the company. I will definitely be using Tile mountain again
21 July 2026
Unprompted review
Karen was fantastic
Karen was fantastic. She phoned me immediately she heard that a tile samples arrived damaged and refunded me promptly. What excellent customer service! Don't hesitate to use Tile Mountain.
21 July 2026
Unprompted review
Great experience
Tiles were beautiful and the customer service from Scott was quick and really helpful! Would definitely recommend!
21 July 2026
Unprompted review
I live on a narrowboat and I couldn't…
I live on a narrowboat and I couldn't find the right tiles in shops. So I looked online and bang there are the tiles I like. They look amazing in my little kitchen and got enough left over for my bathroom. Very quick delivery and they kept in touch all the way from beginning to end. Definitely recommended
7 July 2026
Scott provided excellent support with…
Scott provided excellent support with my order and the damaged tiles.
21 July 2026
Unprompted review
Rabia could not have been more helpful
Rabia could not have been more helpful, I was trying to source a now discontinued tile, the responses and help I received were second to none, I couldn't recommend town mountain highly enough
21 July 2026
Unprompted review
Quick and easy delivery
Quick and easy delivery. X4 tiles came broken, to which have been replaced ASAP. Fahad was amazing with arranging the replacements. The tiles look absolutely beautiful cannot wait to get my bathroom completed :)
21 July 2026
Unprompted review
Excellent service
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay!
The courier service Pallex is also excellent. Delivery time slots provided, tracking and very helpful drivers!
They have a few showrooms dotted about the country. But you can order free cut samples and full size samples for a small fee.
5 stars!
21 July 2026
Unprompted review
Rapid delivery and value for money
14 April 2026
Ordering process was very good
Ordering process was very good. As was the delivery. We were kept informed about despatch and the delivery.
30 June 2026
Nice to be able to pick a delivery date…
Nice to be able to pick a delivery date which was kept ease of getting whole tile examples care has been taken with the photographs very close to the actual and not having to have full boxes so keeping waste to a minimum
6 July 2026
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