Tiki Surf Shop Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company, highlighting dependable services, incredible product ranges, and consistently high standards. Customers frequently praise the extremely fast delivery services and carefully packaged items received when purchasing various outdoor sporting goods. People also deeply appreciate the helpful staff members who provide expert guidance, friendly advice, and brilliant customer service during their shopping journeys. Some reviewers were not happy with occasional product quality issues, pricing errors, or unexpected wear noticed shortly after delivery. However, individuals mentioned that the dedicated support teams quickly resolved these administrative matters and successfully ensured overall customer satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items that are well... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and efficiently.... See more

Staff

Reviewers highlight positive aspects of staff, noting exceptional communication, helpful guidance, and... See more

Service

Customers report overall satisfaction and positive experiences with service. Reviewers frequently highlight... See more

Customer service

Users describe positive interactions with customer_service, noting excellent communication and support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time shopping with Tiki Surf Shop. I ordered online and was having an issue applying a discount code. I dropped the store a message and they followed up by email with me. Kelly was particular... See more

Rated 5 out of 5 stars

Great advice and service as always from the guys at the Braunton store - lets hope there is some swell when i come down Friday to try the new board - that is about the only thing they cannot control... See more

Company replied

Rated 5 out of 5 stars

Order was dispatched and delivered quickly. No issues with order except that the price tag on one time was less than I had paid online, but after querying it with Tiki customer services, Kelly respond... See more

Rated 5 out of 5 stars

Great service as always. O'Neill Superfreak surf boots delivered in good time, very happy with the product. It's convenient that Tiki use Royal Mail as they are far better and more reliable than other... See more


Company details

  1. Adventure Sports

Written by the company

Tiki Surf Co, established in the UK, is a revered name in the surfing industry, renowned for its comprehensive range of high-quality surfing gear and accessories from home grown brands to legendary brands like Volcom, Billabong, Patagonia, Vans, Santa Cruz, Yeti & many more! Founded in the early 1960s, Tiki has grown from a small surf shop in North Devon into a leading brand that embodies the surf culture and lifestyle. With a commitment to innovation and sustainability, Tiki Surf Co offers everything from surfboards, wetsuits, and clothing to accessories, catering to surfers of all levels. Their dedication to the sport and its community is evident through their support of local events and environmental initiatives. Tiki Surf Co remains a go-to destination for surf enthusiasts seeking quality, expertise, and a deep connection to the surfing heritage along with winter sports and skate gear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(236)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Ordered online and was posted the same day. Great prices too!

2 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Epic - great to hear! Thanks Emma 👍🏼

Rated 5 out of 5 stars

Great value; speedy delivery

Speedy, on time delivery. Goods as specified in the correct colour and size. 20% cheaper than elsewhere. What’s not to like?!

14 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Awesome! Thanks for the review David 👍🏼

Rated 5 out of 5 stars

A1++

Keen price. Fast shipment and delivery. A1++

13 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for the review Frank 👍🏼

Rated 5 out of 5 stars

Needed help re

Needed help re: buying voucher online.

Great help from assistant at Tiki Braunton

12 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Great - thanks for the review Amanda! Hopefully see you again soon 👍🏼

Rated 5 out of 5 stars

Tiki Surf Shop were not only very…

Tiki Surf Shop were not only very competitively priced but they were also super responsive and very helpful when answering a query prior to purchase, therefore provide fantastic customer service. The item was also despatched and delivered very promptly. I am super pleased with my purchase from them and I would definitely recommend them.

31 January 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

So pleased to hear this - Thanks for sharing this kind review Sarah and we hope to see you again soon! 👍🏼

Rated 5 out of 5 stars

Fast delivery

Fast delivery, glad to buy from an independent shop.

11 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Thanks for the kind review Anna 👍🏼

Rated 5 out of 5 stars

Great Surf Shop

Very easy on line shopping, great prices, absolutely great products and very good quality.
Delivery first class and on time and fully trackable. Would recommend to anybody.

10 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Awesome! Thanks Darran - hopefully see you again soon 👍🏼

Rated 5 out of 5 stars

Great store, great sales

Having discovered this store via Black Friday, I really like the range and variety of stock they hold.
After a slight hiccup with a stock issue (one of the two t-shirts I ordered had already sold out) they kindly refunded me a second set of postage for another t-shirt order.
This store goes above and beyond customer expectation and satisfaction!
Tiki Surf offer a very swift and prompt dispatch service but their customer centred after sales is second to none.
Thanks, guys - here's to the next purchase.

9 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Hey Terence

Thanks for the review and we appreciate your patience with your order!

Having looked back over your order we've now refunded the delivery charges for the second order - and thank you for bringing this to our attention.

Hopefully see you again soon 👍🏼

Rated 3 out of 5 stars

Refunds should be free returnable…

Refunds should be free returnable posting. I have had to take my item to a store this has incurred a parking fee.

6 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Hey Marshall

Thanks for your message.

We're constantly reviewing our service offering so really appreciate your feedback. Free returns is something we’re looking into moving forward, but unfortunately at this stage it’s not something we can offer.

Thanks again!

Rated 5 out of 5 stars

Good service

Easy buy, quick delivery, good customer service.

4 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Great! Thanks for the review 🤙🏼

Rated 5 out of 5 stars

5 stars

5 stars! Happy with order, post & tracking & absolutely love my purchase

3 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

EPIC! Thanks for the great review Joanna 🤙🏼

Rated 5 out of 5 stars

It’s gr8

Always love coming into Tiki braunton. Great surf store.

Super helpful and lots of advice and recs

1 February 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Awesome - thanks for stopping in Lou! We look forward to seeing you again soon 👍🏼

Rated 5 out of 5 stars

Yes well happy with my 6’10 whip it sup…

Yes well happy with my 6’10 whip it sup board but when open the box there was some parts missing so I made a phone call and the parts have bin sorted out for me thanks

27 January 2025
Tiki Surf Shop logo

Reply from Tiki Surf Shop

Hey Stephen - thanks for the review!
Enjoy your SUP and hopefully see you again soon 👍🏼

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