LG Electronics España Reviews 

I have been a loyal customer of LG for over 30 years. Having lived in the UK and France and dealing with them directly without any issues, customer service faultless. I moved to Spain and needed to acquire not only all the white goods for our home, I had spoken with LG France prior to get the information I needed on Air Source Heat Pump and Air Conditioning. I then proceed to order all my white goods, just over €5,000 and instructed the installers of the Air to use only LG Products so a further €11,000. Oh how I wish I had listened to the Spanish friends, "we don't buy LG the service isn't provided". No I thought, LG international company positive work ethic based on accountability and product reliability. The products are reliable, however in Spain the people are not. The first order arrived with the Fridge Freezer damaged, I the realised that I had inadvertently ordered two items incorrectly the product code wasn't the items I thought I had ordered. Contacted them within 1 day and three weeks later finally spoke to Lucia, who spoke perfect English who then stated she would certainly help, however as it is past 14 days we can't return them! That's when I said but I contacted your company within a day, ahead of time so you did ok, we will need images and receipts etc, not a problem. By this time my second order had arrived only two items, however one was missing... That took another 3 weeks but finally got the missing item. Back to my original order, so the oven and hob where as a package so even though the hob was the right one we have to return the purchased package, oh ok and we will arrange that for you. That was TWO MONTHS AGO! Emails, phone calls apologies, letter to CEO of LG España and nada. I am honestly truly amazed that you can't speak with anyone who represents anything close to customer service, no one has accountability. I am a resourceful individual and so I emailed the COE with a letter detailing the issues and no response from his office. I am satisfied with LG products and believe that LG España has some serious management and ethical issues. I have emailed them again this morning so let us see how this plays out.

Customer services only reply when you appear willing to spend more money. I made my order two weeks ago and although they claim it has been sent, I don’t even have a tracking number! I was attended to by ‘Cristian L’ with a disgusting lack of customer care. Never again!

I ordered a fridge from this company during Black Friday in November, spending more than €2000. Months later, I still have not received the product.

For over a month and a half, customer service has given me the same excuse on repeat: “There is an internal error and we are contacting our IT team.” Apparently, this IT team never responds and never fixes anything.

Today, after getting absolutely nowhere, I asked to speak to a manager. The customer service agent told me that they don’t have any managers and that they handle everything themselves. That response alone says everything about the level of professionalism and accountability at this company. Unbelievable.

No real updates. No delivery date. No escalation. No solution. Meanwhile, they are holding over €2000 of my money with nothing to show for it. And now that i'm asking for a refund, they tell me it can take WEEKS ?!!!!

This is not a small purchase. It’s an essential appliance, from a supposedly well-known company, handled in a shockingly amateur way. If you’re considering buying from them, be warned: THEY TAKE YOUR MONEY QUICKLY, but seem INCAPABLE of delivering or resolving serious issues afterward !

Extremely disappointing and unacceptable experience !!!

I ordered a washing machine online from LG España, including the installation service and removal of the old appliance. After several days with no shipping confirmation or communication, I called customer service. Luckily, I reached an English-speaking agent, who told me the machine would be delivered soon – which it was. But that’s when the problems began.
The delivery man simply dropped off the washing machine and said he wasn’t responsible for the installation or taking away the old one, even though I had paid for these services. He assured me a colleague would come later that day to take care of it. No one came.
The next day I called LG again. This time, the agent only spoke Spanish. I asked to be transferred to someone who could speak English, but she refused and was extremely rude and unprofessional. I tried to explain the situation using a translator. She made no effort whatsoever to understand me, use translation tools, or even show basic courtesy.
I explained that the machine hadn’t been installed, the old one was still in place, and that no technician had shown up as promised. I told her I needed someone to come that same day, as I no longer had time to wait indefinitely. Her answer: someone would call me at some point, but she couldn’t say when. No concrete information, no help.
When I explained again that I’m not staying much longer in Spain, she became even more aggressive and began speaking faster and faster, clearly on purpose. I told her again that I couldn’t understand her and that I’d like to speak with someone in English. And that’s when she said something shocking:
“You are in Spain, so you must speak Spanish.”
I was stunned. I told her:
“Do you even know where you work? LG is a multinational company, and its corporate language is English. I learned English precisely to communicate in international settings. If you don’t speak it, that’s not my fault.”
To be treated like this – with such hostility and racism – was unacceptable. I told her I now wanted to cancel everything and have the machine picked up and fully refunded. She said that could only happen if I gave her a Spanish phone number. I explained multiple times that I don’t have one. She said they wouldn’t call international numbers and wouldn’t email me either. Then she kept repeating herself and finally hung up on me.
When I tried to call again, they immediately hung up on me. I had to ask a Spanish-speaking friend to help me cancel everything.
I have never experienced such horrible customer service. This is not just poor training – this is disrespectful, incompetent, and discriminatory behaviour. LG is a global company. You’d expect basic support for international customers. But LG España clearly doesn’t care.
I’ve had good experiences with LG in other countries – but after this, I will never buy from LG again.
If you’re not fluent in Spanish, stay away from LG España. You may be treated as if your language, time, and rights don’t matter.

we buy a induction plate CBIZ3035B 28/11/24 from LG and in Februari there was a intermitted problem in the main time technician of LG was already 2 times in our house without a solution we asked to replace the plate no answer from LG our patience is gone also trust in LG

Compré el modelo GSBV70SWTM.ASWQEUR el 11 de abril de 2023. La entrega fue gratuita, la fecha y la hora se anunciaron previamente. El personal de Transportista fue educado y profesional al más alto nivel. Se tuvieron que quitar las puertas del refrigerador para poder entrar a la cocina, el transportista no tenía derecho a quitar las puertas, pero llamó al personal del departamento técnico que llegó en 15 minutos (!), Quitó las puertas, se movió el refrigerador a la cocina, se montaron puertas. Altamente recomendado, el refrigerador es enorme y muy bueno para la familia, y el personal de LG es altamente calificado y profesional, muy buena impresión de principio a fin. ¡No confíe en las críticas negativas, sino que opte por esta marca, sabiendo que esta marca brinda un muy buen servicio y un muy buen producto! ¡Muchas gracias a equipo transportista y equipo técnico (área de Cartagena)!
Bought model GSBV70SWTM.ASWQEUR, on 11 April 2023. Delivery was free of charge, date and time was pre-announced. Transportista staff were polite and professional to the highest level. Doors of the fridge had to be removed to be able to enter kitchen, transportista had no rights to remove doors, but called technical department staff who arrived in 15 minutes time (!), removed the doors, fridge was moved in to the kitchen, doors were mounted. Highly recommended, fridge is huge and very good for family, and LG staff is highly skilled and professional, very good impression from start to finish. DO not rely on negative reviews but go for this brand, knowing that this brand provides very good service as well as very good product! Many thanks to transportista team and technical team (Cartagena area)!