I would like to say thank you to Sandy K because earlier today, just an hour ago booked online ticket to India. Following the confirmation of booking, noticed incorrect outbound date. So straight away... See more
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I ended up booking my with an incorrect surname. Before my eticket got confirmed I realised this within a few mins of placing my order (At 1.30am). I messaged tickets to India via WhatsApp link- qui... See more
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I’ve been in regular contact with Jazz regarding all my queries, and she has been incredibly helpful every single time always providing clear solutions. She also went above and beyond to help me get t... See more
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I booked my flight with tickets to India for me and my family and it's a short notice due to some family emergency, still they provide good prices and fast service. Really appreciate their service spe... See more
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Company details
Written by the company
Tickets to India - Your Trusted Partner for Affordable Travel At Tickets to India we specialise in providing affordable, reliable, and hassle-free travel services to India and worldwide. With over 50 years of industry experience, our mission is to connect families, friends, and cultures through seamless flight & hotel bookings, unbeatable fares, and round the clock customer support. Whether you’re flying for leisure, business, or reuniting with loved ones, we take pride in offering very competitive deals on all major airlines, easy booking processes, and personalised service from our UK & India based travel experts. Our loyal customers return time and again for our transparent pricing, flexible payment options, and commitment to making every journey smooth and stress-free. Let us help you create memorable travel experiences—because at Tickets to India, your journey matters. Call us on 020 8518 9100 or book online at www.ticketstoindia.co.uk
Contact info
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, United Kingdom
- +44(0)2085189100
- cc@ticketstoindia.co.uk
- www.ticketstoindia.co.uk
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Outstanding Support from Pavneet at TicketsToIndia
I’ve been booking my India flights with TicketsToIndia for over 12 years, and this time Pavneet truly stood out. Our airline changed the flights and the family was split across two PNRs, but Pavneet went above and beyond, personally following up with the airline until all of us were put on the same flight. I’m really grateful for his help, and he’ll be my preferred advisor at TicketsToIndia from now on. Thank you, Pavneet, for the wonderful support and best wishes!
3 June 2026
Unprompted review
Reply from Tickets to India
Hi Sayan,
Thank you for your incredible loyalty over the past 12 years, and for taking the time to share such a thoughtful testimonial. We are truly honoured that you have continued to trust us with your travel bookings for over a decade.
We are so pleased to hear that Pavneet went above and beyond to resolve the complex issue with your family’s PNRs after the airline changed your flights. His personal follow-up and dedication to ensuring your whole family was reunited on the same flight is exactly the level of care we strive for. It means a great deal to us that he will now be your preferred advisor.
We will be sure to pass your heartfelt thanks and appreciation directly to Pavneet. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Like to thank Prerna for assisting me…
Like to thank Prerna for assisting me today. She was brilliant listened to my issue after spending 2 days talking to Jallandhar office who really ammoyed me with a simple issue. Always used Tickets to India as very good with good deals ( depends on when you look). Prerna took my details and promised to sort out in an hour and was true to her promise. HIGHLY RECOMMENDED. Thank you
1 June 2026
Unprompted review
Reply from Tickets to India
Hi Apninder,
Thank you for taking the time to share your detailed feedback, and we sincerely apologise for the frustration you experienced with our Jalandhar office over the past two days. We completely understand how simple issues can become unnecessarily stressful when not handled promptly.
However, we are absolutely delighted to hear that Prerna was brilliant in assisting you today. It's wonderful that she listened carefully to your issue and, true to her word, resolved it within the hour. We greatly appreciate your continued trust in us and your kind acknowledgment of her efforts — we will be sure to pass along your thanks and high recommendation directly to her.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
I had a very good experience booking my…
I had a very good experience booking my ticket with customer care. Ms. Sandy K was very polite, patient, and professional throughout the process. She understood my requirements clearly and helped me find a cheap ticket that perfectly matched my travel needs and budget.
I really appreciate Sandy K’s excellent customer service, friendly behaviour, and quick support. She made the booking process smooth and stress-free. Highly recommended service for anyone looking for affordable flight tickets and great customer care. Thank you so much, Sandy K!
28 May 2026
Unprompted review
Reply from Tickets to India
Hi Sasi,
Thank you for your very positive and detailed feedback. We are delighted to hear that you had a very good experience booking your ticket with Sandy K. It's fantastic that she was polite, patient, and professional throughout the process, taking the time to understand your requirements clearly and helping you find an affordable ticket that perfectly matched your travel needs and budget.
We really appreciate you highlighting her friendly behaviour and quick support. We will be sure to pass your thanks and high recommendation directly to Sandy.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
I would like to sincerely thank Sandy…
I would like to sincerely thank Sandy for her amazing support and assistance. She helped me book my tickets at the last minute and made the whole process smooth and stress-free. Sandy was very professional, kind, patient, and quick to respond. Her dedication and excellent customer service are truly appreciated. I highly recommend her support to anyone who needs reliable and efficient help. Thank you again, Sandy!
24 May 2026
Unprompted review
Reply from Tickets to India
Hi Rinkeshkumar,
Thank you for your heartfelt and wonderful feedback. We are very pleased to hear that Sandy provided you with amazing support and assistance, especially at such short notice. It's fantastic that she made the last-minute booking process smooth, stress-free, and quick, while maintaining her professional, kind, and patient approach throughout.
We truly appreciate your high recommendation and will be sure to pass your sincere thanks directly to Sandy.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Totally Horrible service!
Totally Horrible service!! My flight was cancelled due to Iran war. in March 2026. the flight was cancelled by the airline. At Fist the ticket was booked on Gulf Air, TTI called me to change the return flight with Emirates ( I had no problem with that). Once the flights were canceled, Its now 8 weeks while my refund is not getting processed. TTI have only one excuse that the airline will refund the amount then we can refund. Airline is telling to talk to ticket partner only. we are stuck with my money with them.
Horrible Horrible services. Never Ever again Never.
18 May 2026
Unprompted review
Reply from Tickets to India
Hi Vijay,
Thank you for your honest feedback, and we sincerely apologise for the frustration and stress this situation caused you. We completely understand your disappointment, especially after your flights were disrupted due to the ongoing conflict in the Middle East — an unprecedented situation that affected airlines and travel agents worldwide.
We acknowledge that the delay in processing your refund was unacceptable from a communication standpoint, and we are truly sorry that you were left feeling stuck and unheard. Unfortunately, the refund process was held up by Emirates due to a significant backlog of refund requests caused by the war, and we were reliant on their timeline to receive and be able to process the refund to you.
We are pleased to confirm that your refund has now been processed and returned to you. While we understand this does not undo the delay or the inconvenience you experienced, we genuinely hope this resolution brings some closure.
We value your feedback and will use it to improve how we communicate with our customers during such extraordinary circumstances. We would be grateful for the opportunity to restore your trust in us in the future.
Thank you for your patience and for choosing Tickets to India.
Kind regards,
Customer Care Team
Misleading Booking Process and Poor Refund Handling
EBP:889802
I had a very disappointing experience with Tickets To India
I have been a customer of this company since 2010, which makes this experience even more frustrating and disappointing.
I successfully booked international flights from London to Raipur via Delhi flights through their website, and the payment was taken successfully. However, shortly after booking, I received a call from their team stating that they would not issue my tickets.
When I asked for evidence or confirmation that the flights were genuinely cancelled, no proof was provided. Instead, I was repeatedly pressured to purchase alternative tickets at different prices, which I declined. I clearly requested a full refund instead.
What makes this even more concerning is that the exact same flights they claimed were “cancelled” were still showing on their website/system with the same date, same timing, and same price. It appeared that the tickets were still available for booking, which felt very misleading and raised serious concerns about transparency.
Since then, I have been receiving calls from different team members trying to convince me to buy another ticket rather than processing my refund. My refund has still not been returned, and they have been holding a significant amount of my money for the last 4–5 days.
This situation has been extremely stressful because I cannot book replacement flights for my family until my money is returned. The amount involved is significant, and delaying the refund is causing serious inconvenience and uncertainty.
After being a loyal customer for many years, this experience has made the company appear extremely untrustworthy and frustrating to deal with. The entire process has felt unprofessional, poorly handled, and very stressful.
I hope the company resolves this matter quickly and improves how genuine customers are treated in the future.
Yashpal Singh Dewangan
15 May 2026
Unprompted review
Reply from Tickets to India
Dear Yashpal,
As a longstanding customer of Tickets to India, we are very sorry to hear that we were unable to confirm your ticket on this occasion.
As explained by the team, Lufthansa/ Air India repeatedly cancelled the flights despite them having shown as available at the time of booking. Whilst we do, of course, appreciate how frustrating it is when this occurs, regrettably, we have no control over the availability coming from the GDS and the airline's systems.
In these circumstances, all that we can do is to offer alternatives at cost (which is what the team have been trying to assist you with) or a full refund. As no alternatives were suitable, a full refund has already been processed and should be with you soon if not already.
Again, we are sorry that you have had this experience and would welcome the opportunity to achieve a better outcome for a future booking.
Kind regards,
Customer Care Team
Top Notch
I have been using ticketstoIndia.co.uk for few years and always had a good deal.
The best part is the customer support which was put to test during the AMD-LGW flight crash period. I had to re-book and the staff was top notch in sorting out the problem over the phone even during non office hours. I would not have expected this level of support from the airline it self leave alone third-party booking site.
Keep up the good work.
21 June 2025
Unprompted review
Reply from Tickets to India
Hi SP,
Thank you for your continued trust and loyalty over the years. We truly appreciate you taking the time to share your experience, especially during such a challenging and unprecedented situation. We are so pleased to hear that our team was able to step up and provide you with support outside of normal office hours, to help re-book your flight during the disruption following the unfortunate crash.
Your kind words about our customer support mean a great deal to us, and we are incredibly proud that we could meet your expectations in such a stressful moment. We will continue to strive for that level of dedication and care. Thank you for being a valued customer.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Went to India in February 2026
Went to India in February 2026 , day before coming back UK lady rang to say our flight been cancelled. Offered 3 to four options for different flight back to UK , we chose BA Mumbai to Manchester via Heathrow, but have to pay for the tickets £3259.04 & lady confirmed she will apply for partial refund of my original tickets for both of us . After two weeks Qatar Airways issued £440 , which was unacceptable. Complaining upto now but no signs of change their decision. I will not give up fighting for my rights for full refund.
7 April 2026
Unprompted review
Reply from Tickets to India
Dear Surendra,
We are sorry to hear that your return flights with Qatar Airways were cancelled due to the ongoing situation in the Middle East.
With regards to the refund value for your unused Qatar Airways return, regrettably, the refund value is calculated by the airline and is usually considerably lower that half of the ticket price as much of the ticket is made up of taxes, most of which are used up on the outbound journey. As you will appreciate, as an agent we have absolutely no control over this.
Concerning the cost of the replacement flight, again this is something that we can not control as we use live availability and pricing which comes directly from the airlines via a booking system called a GDS. As you will understand, prices were higher than usual at this time given the lack of availability using direct carriers.
Whilst we do of course appreciate your frustration regarding the refund amount, we can assure you that this was the applicable refund as calculated by the airline.
Thank you for your understanding.
Kind regards,
Customer Care Team
Highly Recommended.
I have been using TTI for over a decade now. The prices are very competitive and the staff (especially Mr. Gaurav Kumar and Mr. Baljit) are very knowledgeable and friendly.
They always prioritise customers interests and help them through the booking process.
3 May 2026
Unprompted review
Reply from Tickets to India
Hi Vijay,
Thank you for your incredible loyalty and for being a valued customer for over a decade. We are truly honoured to have earned your trust all these years. It's wonderful to hear that you consistently find our prices competitive and that our team—especially Gaurav and Baljit—have always been knowledgeable and friendly, prioritising your interests throughout the booking process.
We will be sure to share your appreciation directly with Gaurav and Baljit. Thank you for your high recommendation.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
We had to put in for a refund with…
We had to put in for a refund with Qatar from India , on our return we contacted tickets to india and spoke to a lady named Jazz who was sorting it out for us , she was very efficient, quick, understanding and handled our refund very well 10 out of 10 for her great service, would 100% use again
4 May 2026
Unprompted review
Reply from Tickets to India
Hi Gary,
Thank you for your positive feedback. We are delighted to hear that Jazz was efficient, quick, and understanding in handling your refund with Qatar, ensuring the process was smooth. It's wonderful to know that you rate her service 10 out of 10 and would 100% use our services again.
We will be sure to pass your appreciation directly to Jazz. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Absolutely poor experience from Tickets…
Absolutely poor experience from Tickets to India this time. My flight (26th march,26) got cancelled by Air india, when i reached at the airport(after travelling 2 hours) with family ( with two young kids...) i was told by airline staff that my flight is cancelled ,email was sent 10 hours ago to all the passenger to their registered email.
When i Inquired why i didn't get any email about the cancellation, they said travel agent(person who did my ticket) gave her email address instead of passenger email address and didn't communicate about the cancellation .... when i phoned tickets to india on why i was not informed, i was told, lady who did my ticket is on annual leave..... because of all this hassle at the airport me nd my family had to suffer,so far i have not received any apology or compensation from tickets to india even after sending them emails requesting for an investigation on why this has happened.....
26 March 2026
Unprompted review
I had such a fantastic experience with…sandy K
I had such a fantastic experience with Sandy k while booking my airline ticket. I specifically asked for an affordable option, and he truly went above and beyond to find me the best deal possible.
Throughout the process, she demonstrated exceptional professionalism and patience, making what could have been a stressful situation feel much easier. Her dedication and genuine empathy really stood out, and I felt fully supported as a customer.
I will definitely be recommending tickets to india —and especially Sandy K—to my friends and family. Thank you so much, Sandy K. You are truly one in a million. Your excellent customer service and positive attitude made all the difference.
24 April 2026
Unprompted review
Reply from Tickets to India
Hi Danesh,
Thank you for your absolutely wonderful and heartfelt feedback. We are truly moved by your kind words and thrilled to hear that Sandy K provided you with such a fantastic experience while booking your airline ticket. It's wonderful that she went above and beyond to find you an affordable deal while demonstrating exceptional professionalism, patience, and genuine empathy throughout the process.
Your recognition of her dedication and positive attitude means the world to us — and we completely agree that she is truly one in a million. We will be sure to pass your thanks and high recommendation directly to her.
Thank you for choosing Tickets to India and for promising to recommend our services to your friends and family.
Kind regards,
Customer Care Team
Highly recommend !
Highly recommend them as I have been booking my tickets past few years and they have friendly staff who are absolutely amazing in helping me through all booking process and after booking if and when I need to make changes even from another country, they make it very easy, accessible and work around me to help with the change process too. Customer service is 5 star rating
26 April 2026
Unprompted review
Reply from Tickets to India
Hi Usha,
Thank you for your wonderful feedback and for being a loyal customer over the past few years. We very much appreciate your trust and kind comments. It's great to hear that our team has consistently provided friendly and amazing support throughout your booking process and even with changes from abroad. Making the process easy, accessible, and flexible for our customers is exactly what we strive for.
We are delighted to receive your 5-star rating and will be sure to share your appreciation with the entire team.
Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
I booked my ticket through an agent…
I booked my ticket through an agent “Alx” got so patience and kind.
24 April 2026
Unprompted review
Reply from Tickets to India
Hi Manideep,
Thank you for your kind feedback. We are delighted to hear that Alex provided you with patient and kind assistance while booking your ticket.
We will be sure to pass your compliments along to Alex. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Reply from Tickets to India
Dear Umang,
Although we can see that you have a recent booking with us, we can not see that there were any issues and we have not received any emails from you about any problems.
Please could you contact us at cc@ticketstoindia.co.uk and we will gladly look into any concerns for you and get back to you accordingly?
Thank you for your cooperation. We look forward to hearing from you.
Kind regards,
Refunds Team
Tickets to India always provide an efficient service.
Tickets to India always provide an efficient and friendly service. Thank you Dave for dealing with my booking efficiently.
14 April 2026
Unprompted review
Reply from Tickets to India
Hi Mayur,
Thank you for your continued trust and for sharing your positive feedback. We are delighted to hear that you always find our service efficient and friendly. It's good to hear that Dave handled your booking efficiently on this occasion.
Thank you for choosing Tickets to India. We look forward to being of service to you again soon.
Kind regards,
Customer Care Team
Inconsiderate customer service, profit driven
I booked a flight to Goa, India via Bahrain. Unfortunately whilst I was in Goa war broke out between Iran, US, and Isreal getting the whole Middle East involved in a conflict. Since my flight was flying back through Bahrain Gulf Air my airlines advised me to cancel and get a refund from my agent tickets to India. Tickets to India refused to cancel my flights and even told me that flights were still flying through Bahrain, even though the air space was closed, Bahrain was being bombed. They even told me I wouldn’t get a lot back even though I haven’t used half of my journey.
Please don’t book tickets with these people because when it comes to a refund they would do anything to keep the money for themselves, even lie to you.
2 April 2026
Unprompted review
Reply from Tickets to India
Dear Millroy,
We are sorry to hear that Gulf Air cancelled your return flight.
Unfortunately, and as advised by our refund team, the amount of refund on partially used tickets does not equal half of the ticket cost. This is because much of the ticket is made up of taxes, most of which are used up on the outbound journey. Please feel free to verify this information with the airline, IATA or any other sources (AI sources can provide you with an explanation as to how this works).
With regards to the team advising you that the flights were confirmed, as you will appreciate we can only advise according to the information that is provided from the airline via the GDS booking system - unfortunately, in many cases the airline fails to update the availability.
As for your refund (and as per your correspondence with our refund team), this has been claimed and will be returned to you once received from Gulf Air.
Kind regards,
Customer Care Team
Delayed flight
My flight was delayed and I needed a new eticket sent to my email but after countless calls with air India and after communicating back and fourth I came across a lovely agent from tickets to India called SANDY.K who helped me with my query and personally got in touch with air India, I wish i would give her another 5 stars because she went above and beyond to help my query. Very much appreciated with her service and how kind and quick she was. Definitely 10/10 service
30 March 2026
Unprompted review
Reply from Tickets to India
Hi Francisco,
Thank you for taking the time to share your experience. We are so sorry to hear about your flight delay and the difficulty you faced in trying to resolve the matter with Air India. We understand how frustrating and stressful that must have been, especially when you needed a new e-ticket urgently.
However, we are absolutely delighted that Sandy.K was able to step in and assist you so quickly and kindly. It's wonderful to know that she personally contacted Air India on your behalf, went above and beyond, and resolved your query with such dedication. Your 10/10 rating means a lot to us.
We will be sure to pass your heartfelt appreciation directly to Sandy.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Gave the apt Services with politeness…
Gave the apt Services with politeness and precision, understanding our requirement perfectly.
28 March 2026
Unprompted review
Reply from Tickets to India
Hi Murali,
Thank you for your positive feedback. We are delighted to hear that our team provided you with high quality service, fully understanding and meeting your requirements.
We very much appreciate you taking the time to share your experience. Thank you for choosing Tickets to India.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Jisha Mathew
Huge thanks to Pavneet at Tickets to India for the exceptional customer service! He provided outstanding support and made the entire process seamless. I’m thoroughly impressed with his dedication and highly recommend this company—especially if you’re lucky enough to work with Pavneet. Thanks again, Pavneet.
24 March 2026
Unprompted review
Reply from Tickets to India
Hi Jisha,
Thank you for your wonderful feedback and for taking the time to recognize Pavneet's exceptional customer service. We are delighted to hear that he provided outstanding support and made your entire experience seamless. Your recommendation means a great deal to us, and we are so pleased that Pavneet's dedication left such a positive impression.
We will be sure to pass your heartfelt thanks directly to him.
Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
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