TicketOffices.com Reviews 

2,888
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Megan was our waitress tonight. She was super helpful, attentive with a happy smiley face. The sea food was yummy too.

Rated 5 out of 5 stars

Had no problem receiving one set of tickets. Tickets in mobile account within minutes. Other ticket major problem unable to download ticket. Live chat no help. Only because had problem before did i... See more

Rated 5 out of 5 stars

Received full credit for pandemic related cancellation of an event. Followed up two years later to apply the credit towards another event. Support person ( Menchie T.) was very patient and helpful get... See more

Rated 1 out of 5 stars

Happy to report that we got our refund on Friday. Not sure who to thank as a number of organizations were involved. Went to our BMO Mastercard, Facebook and Trustpilot so thank-you. Would give the... See more

Company details

  1. Event Ticket Seller

Written by the company

One of the top ticket resale marketplaces with tickets to the hottest shows in your area.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,888)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The upcharges and fees are absurd

The upcharges and fees are absurd. There is no reason why these tickets should be more than double the prices of the ACTUAL Broadway website. Ridiculous.

3 November 2021
TicketOffices.com logo

Reply from TicketOffices.com

Hi Grace,

Thanks for your review on Trustpilot.

Based on your review, TicketOffices.com would like a little more information about your experience. This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.

Of course, it’s totally up to you what you share.

Provide more information
Thanks for helping TicketOffices.com connect the dots!

The Trustpilot Team

Rated 1 out of 5 stars

Pandemic Scam

Pandemic Scam
Concert was cancelled and now I want my money back!! What kind of lowlife company keeps your hard earned money from a cancelled concert. Shame on you for exploiting innocent people during a pandemic!!! You could at least talk to people!!!

28 October 2021
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN!!

covid happened and these guys were the worst to deal with. will never ever use them again. phone lines always busy, cant get a live person to talk to. horrible customer service. bunch of morons. don't use them

27 October 2021
Unprompted review
Rated 1 out of 5 stars

Would give them a zero but that's not…

Happy to report that we got our refund on Friday. Not sure who to thank as a number of organizations were involved. Went to our BMO Mastercard, Facebook and Trustpilot so thank-you.
Would give them a zero but that's not an option. DO NOT BOOK TICKETS WITH THIS ORGANIZATION!! No response calling them, emailing or using their "chat".
Concert was to be held in March 2020, rescheduled three times and now "postponed". We want our money back!!!!!! No response ever on their end!!

23 October 2021
Unprompted review
Rated 1 out of 5 stars

$63 service charge

$63 service charge? The tickets were already jacked up from original price and then another service charge which actually does nothing what so ever. That total BS!

7 October 2021
Rated 5 out of 5 stars

Had a Baroness concert I was going to…

Had a Baroness concert I was going to back in May 2020 however due to COVID it was canceled. They gave me 120% of the ticket cost back to me as a credit and am now utilizing it for another concert. I'm very happy about that.

3 October 2021
Rated 2 out of 5 stars

Impossible to Contact

I am giving them two stars because we did reach a resolution with them. Our event was rescheduled four times with the last one being during the middle of the week. Being school teachers, we are not able to attend. The event is six hours from our home.
Here's where the problem began. They are IMPOSSIBLE to contact. Every number, live chat, email, etc. runs in circles with no response. My advice is to file a complaint through the BBB. They responded within one week, and we were given a full refund. Do your homework, and stay away from this company!

27 September 2021
Unprompted review
Rated 1 out of 5 stars

I wish I had done my research before…

I wish I had done my research before buying tickets from this website. I hope I can save others not only from getting ripped off but from going through the embarrassment of getting your entry denied to an event you paid to go to. I bought tickets from Rebelution at Mandalay beach for September 3rd, 2021. This was a rescheduled event. The night of the event, after waiting in line for approximately an hour and a half, the tickets were reading for September 4th, 2021 (2nd show). The staff at the event scanned the tickets multiple times with the same outcome. We were asked to call customer service.

After about 40 minutes of waiting and finally getting someone on the phone, I was placed on hold for about 30 minutes to get “ I’m sorry, but you have to fill out a form, and we will start an investigation on why the tickets are reading for the wrong date,” my blood was boiling at the time, I was so annoyed I lost control and told the lady on the phone “how would you feel if you were on my situation and after paying for your tickets, waiting for an hour and a half at the venue you are told this.” My husband just advice me to relax and go back on the 4th as the tickets were reading for that date.

So.. we go through the same situation waiting in line for a long time to get out tickets were reading “Not valid.” The lady that scanned them was the same lady that did it the night before, and she recognized us! She was kind enough to let us in.
There was no follow-up from the tickets office, which upset me.

Please don’t get ripped off! Don’t buy tickets from this website!

26 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look