Ticketmaster France Reviews 

Worst experience ever! Was picked for Celine Dion presale and was 3 hours in que. The second i got ind, the website crashed. Multiple i know in DK got the same error. At 23:30 i could finally get in. Could select 2 tickets. Suddenly a new error. Did not get any tickets. This is a scandale page.

I purchased a ticket and arranged for its delivery. Despite tracking the delivery and sending two emails to report non-receipt, and noting that the delivery personnel did not contact me in the event of difficulty locating the address, I received no response. A month later, I was informed via mail that the ticket had been returned to your facility and that I would need to pay again for redelivery, which reflects a suboptimal service experience.

Very disappointing experience with Ticketmaster.

I purchased tickets during the presale for the Anima event in Paris La Défense Arena. The website was set to English, but not all information was actually translated. Because of this, the seating map was misleading.

On the map, the standing area (“FOSSE”) appeared greyed out, which made it look like standing tickets were unavailable. Based on this, we assumed there were no standing tickets left and bought the cheapest seated tickets instead.

Later we discovered that “FOSSE” actually means standing area and that standing tickets were in fact available. When I checked the map again during the regular sale, the standing area was clearly displayed. So the issue happened specifically during the presale interface.

I contacted Ticketmaster within minutes after purchasing the tickets to explain that the purchase was a mistake caused by the confusing and partially untranslated interface. I even bought the correct tickets afterwards.

Despite this, Ticketmaster refused to cancel or refund the incorrect tickets and showed zero goodwill.

For a company of this size, this level of customer service is unacceptable. A simple cancellation within minutes should not be an issue when the mistake is clearly caused by a confusing platform.

Honestly, this experience makes me reconsider attending events in France through Ticketmaster. It’s not surprising that other Anima events sold out while the French dates did not.

Very frustrating experience.

Maybe posting on here will finallu get me an answer. I've emailed multiple time, sent a message on instagram and I NEVER had an answer. To say I'm disappointed is an understatement.

Inscription simple et efficace pour l'achat de tickets de concerts

I have been reaching out and have been simply ignored multiple times, so in hopes that somebody at the Ticketmaster France team sees this, here is my experience!

During the special ARMY presale, I had selected to purchase the VIP 4 package and was actively paying for it - the Ticketmaster website declined my payment SEVEN times DESPITE my funds being sufficient, my bank limits allowing the expences and me CONFIRMING MY PAYMENT through my bank. I tried with both - Apple ID and card, and despite adding the package to my cart after tiketmasters every failed attempt to let my payment through, they held me like this for twenty minutes (with reselecting the package and putting in my bank details and confirming through my bank and ticketmaster processing my payment and LAGGING JUST TO NOT PUT THAT PAYMENT THROUGH) and after that just kicked me out of my cart and out of the website in general. I managed to secure a Pelouse ticket out of magic and divine desperation, and now, I have put in four requests to let me upgrade my ticket to a VIP package WHICH I AM WILLING TO PAY FOR IN FULL, because this situation is completely their website's doing, and I have been ignored. After this fiasco, I am desperately sad and wish that I had been or will be heard somehow.

Always a great journey to get the show tickets.

Good luck if you can't understand French. Trying to change the page to English got me kicked off. It was so chaotic, and for the payment, you couldn't even enter the month of the card's expiration. Why cant france just use the regular Ticket master like everyone else? That works great.

What a ridiculous experience we all have every time with ticketmasters. We are in 2025 and they still cannot avoid all the tickets being purchased by robots/hackers? How come you don’t invest in a proper secure platform where people can actually buy your service instead of buy FRUSTRATION?

I got early bird ticket for the UFC Paris event. Got the email, but where are the tickets in my account? I have already sent a note to support but all I am getting are hang in there emails. This has been the scenario of late.

What an amazing time! Jamiroqui truly shone. ❤️❤️

Super service

Great experience! Jamiroqui was outstanding ❤️❤️

What a joke! I bought a simply red ticket yesterday 18.10.25 for today 19.11.25 in Paris. I created a new account, paid (it is debited on my credit card), got confirmation and then very quickly it asked me to get their app. I download the app but when I go back, my purchase disappeared, my account doesnt exist and I haven’t got a single email about my purchase. Talk to ticketmaster? Good luck. I sent a form and no reply,
Nothing. I guess I’ll have to ask my credit card to return the money and never more ticketmaster France thank you!

Bad. Waited like 6 hours on waiting list just to be told that everything was sold out when it was finally my time to buy

The website never works for ticket concerts. Everything laks and the server does not support that many people.

I bought tickets for Lady Gaga in Paris in 10 days. Unfortunately, I tried to log into my account yesterday and it doesn't work - even the password can't be reset. Only the message "your account is not authorised to access the requested resource" appears. I urgently need help but my request to customer service remains unanswered. I'm very worried.

I am not a French speaker, so I had ticketmaster.fr open in English. I tried to do a password reset on the website, and the email that I got did not contain any link to reset the password. It was a simple text with no link to generate a new password. I spent a day or two in panic, the customer service has been hard to reach and you are getting repetitive answers, they respond without reading your inputs carefully. Anyways, I changed the website to French and it did the trick: the email I got was usable. So, if you have the same issue: change the language to French at the top left corner, then proceed with the Forgot Password option. I hope I could help .