I’ve had an issue with my tickets delivery - bought them probably first day after event was released - and haven’t received any confirmations in months. I’ve contacted Tickeine via online form and Rob... See more
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Review summary
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I emailed and asked if I could change the date of the show as my partner is having an operation the week before. Chloe responded quite promptly back to say that she’s changed the date of our tickets a... See more
Company replied
We had an unforeseen issue with our tickets being at home but as both of us were working away or on holiday we weren’t going via home. Chloe from the customer service team got in touch as soon as th... See more
Company replied
The response of the initial email was amazing, just over 2hours!!! I felt that Chloe acted speedily was very helpful, went above and beyond to help us move our booking and even helped with mo... See more
Company replied
Company details
Written by the company
Ticketline, your primary ticket marketplace and source for all the best events. Festivals, Concerts, Family events, Theatre, Comedy, Gigs, Sports and more..
Contact info
https://www.ticketline.co.uk/, United Kingdom
- customerservices@ticketline.co.uk
- www.ticketline.co.uk
4.4
Excellent
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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So helpful
So helpful, I had to cancel tickets for an event as we suddenly couldn't make it, but we could make a later date - I thought it would be tricky but they organised it all very professionally and quickly and empathetically - to put my mind at rest!
7 May 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback Joyce!
Great to see our friendly customer service team could help you out here 😊
Enjoy the show!
Thanks,
TL Team
Excellent customer service from Chloe.
Excellent customer service from Chloe.
My issue was resolved with one email. Swift and effective service.
Thank you!
8 May 2024
Unprompted review
Reply from Ticketline
Exactly the service we aim to provide Rachael 😊
Great to see Chloe had this swiftly resolved for you!
Thanks for taking the time to let us have your feedback, it is much appreciated :)
Kind Regards,
TL Team
Chloe was excellent in sorting out my…
Chloe was excellent in sorting out my issue. Very quick response & my issue was sorted smoothly
8 May 2024
Unprompted review
Reply from Ticketline
Fantastic Shaz!
Great to see Chloe provided an excellent service for you 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Great service.
Absolutely brilliant. I booked two tickets at The Forum Bath for the Billy Joel tribute event. I booked Circle Row B tickets - there were no Row A seats when I booked. I noticed on the website today that there were two Row A seats now showing as free. I thought let’s give it a try to swap, not thinking that it would happen! So I phoned Ticketline Customer Services this morning and asked if my seats could be changed. Well, the guy who answered my call (instantly, no waiting) said yes, no problem. A really nice, friendly and helpful person. It was all done and dusted in a couple of minutes and I received the new tickets by email a few minutes later. Perfect. Thank you so much.
29 April 2024
Unprompted review
Reply from Ticketline
Wow Ray, thank you for the amazing feedback!
It was Rob who dealt with your query, he certainly didn't want you waiting 'for the longest time' 😉
Our friendly CS team are always happy to shuffle seats around when we have the availability to do so, great to see we could help you out here :)
Enjoy!
Thanks,
TL Team
Very pleasant and quick service
Very pleasant and quick service. Thank uou
25 April 2024
Unprompted review
Reply from Ticketline
Great to see you were happy with the service you received Starna 😊
Thanks for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Customer Service is excellent.
Customer Service was excellent.
My query was answered within minutes and sorted in full within one day.
I would certainly use Ticketline again to purchase event tickets
25 April 2024
Unprompted review
Reply from Ticketline
Thank you for the amazing feedback Leisa, it is much appreciated!
Fantastic to hear you would be happy to use our services again in the future 😊
Enjoy the festival :)
Thanks,
TL Team
had an issue with tickets for an event…
had an issue with tickets for an event this week and ticketline resolved it successfully within 12 hours
24 April 2024
Unprompted review
Reply from Ticketline
Thank you for taking the time to let us have your feedback Ben, it is much appreciated!
Our CS team work hard to provide a great service, so it is wonderful when this is recognised 😊
Kind Regards,
TL Team
Ticketline was so helpful!
Ticketline was so helpful & understanding about my query. I can't believe how wonderful they were when I contacted them. Thank you Chloe!
23 April 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback Maureen 😊
As our Customer Service team are actual humans, we can look at requests on a case by case basis!
After looking over the communications with us, I am extremely glad to see Chloe could help you out here :)
Kind Regards,
TL Team
Fantastic so helpful resolved my issue…
Fantastic so helpful resolved my issue with in one email to customer service, Chloe got everything sorted for me. I had deleted my E tickets and she resent them stright away. Thank your for your speedy response
22 April 2024
Unprompted review
Reply from Ticketline
Not a problem at all Nicky! Thank you for letting us have your feedback 😊
And we agree with you, Chloe in our CS team certainly is a star ⭐
Enjoy the festival!
Kind Regards,
TL Team
Not received tickets -very prompt response
We got in touch by email, as we hadn’t received our tickets and the event was in a couple of days. I also left a message on the helpline. The tickets were resent within a couple of hours, which was brilliant.
19 April 2024
Unprompted review
Reply from Ticketline
Great to see our super Customer Service team had this resolved quickly for you @Consumer 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
I had lost the pdf containing my actual…
I had lost the pdf containing my actual tickets only noticed - week prior to the concert, I emailed the customer services last night who sent my pdf first thing this morning. Brilliant customer service
19 April 2024
Unprompted review
Reply from Ticketline
Thank you for getting in touch as soon as you realised you couldn't locate your tickets Amanda, this allowed our CS team to have them re-sent for you prior to the gig 😊
Thank you for the great feedback, it is much appreciated!
Enjoy!
Thanks,
TL Team
Customer service was 10/10
Customer service was 10/10. Replied to my email very quickly & were able to resolve my issue. Shout out to Chloe!
18 April 2024
Unprompted review
Reply from Ticketline
Thank you for the wonderful feedback Melanie!
Chloe in our CS team always provides a 10/10 service 😊 she will be extremely pleased with your great comments!
Enjoy the show :)
Thanks,
TL Team
Great customer service
Chloe contacted me quickly and solved my issue straight away. Excellent customer service. Thank you
16 April 2024
Unprompted review
Reply from Ticketline
Ticketline would be 'Lost' without our fantastic Customer Service team Lydia 😉
Great to see Chloe has this resolved straight away for you!
Hope you enjoyed the gig :)
Thanks,
TL Team
Geronimo Festival Tickets
I had a query about Geronimo Fest tickets that hadn’t been forwarded from the event being postponed last year. Chloe resolved my problem very quickly with no hassle. Really pleased with the outcome, thank you.
16 April 2024
Unprompted review
Reply from Ticketline
And we are really pleased Chloe had this swiftly resolved for you Michelle 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Excellent service from Chloe in Customer Service
Accurate and prompt response to my query from Chloe, so often these responses are automated and frustrating, Chloe was the opposite and more than helpful!
15 April 2024
Unprompted review
Reply from Ticketline
Thank you for the fantastic feedback Steve 😊
We pride ourselves on having a team of actual humans in our Customer Service department, which means we can offer a swift and tailored response to any query!
I am sure Chloe will be extremely pleased with your comments regarding her service :)
Kind Regards,
TL Team
very quick and very helpful
15 April 2024
Unprompted review
Reply from Ticketline
Which is exactly the service our CS team aim to provide Amanda :)
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Amazingly rapid response!
I emailed Manchester Thunder’s customer service late last night, which was resolved by 8:15am this morning!!
It was all sorted and was issued with a new (& correct) ticket to print for Saturday’s match!
Thank you Chloe, really appreciate it!!
11 April 2024
Unprompted review
Reply from Ticketline
Great to see Chloe in our Ticketline Customer Service team could help you out here Morrell!
If there is availability, our friendly CS team are always happy to shuffle tickets about to suit customer requirements where we can :)
Thank you for letting us have your feedback!
Kind Regards,
TL Team
Refund when did not not think possible.
Booked from a link on website and inadvertently booked a date I could not attend. Got in touch before money had left my account and explained. Was given refund within few working days - lovely surprise
4 April 2024
Unprompted review
Reply from Ticketline
Great to see our Customer Service team could help you out here Mrs. McCall!
Thank you for taking the time to let us have your feedback :)
Kind Regards,
TL Team
Emailed with an issue and Chloe in…
Emailed with an issue and Chloe in customer services was wonderful and sorted everything out.
Greatly appreciated her help
8 April 2024
Unprompted review
Reply from Ticketline
Steffi!
We are in total agreement with you, Chloe in our CS team certainly is wonderful 😊
Thank you for taking the time to let us have your feedback, it is much appreciated!
Kind Regards,
TL Team
Needed help with having my tickets re…
Needed help with having my tickets re sent to me and I got them sent straight away which is was really grateful for!
Great customer service
8 April 2024
Unprompted review
Reply from Ticketline
And we are very grateful for your feedback Jessica 😊
Fantastic to hear our friendly CS team provided a great service for you!
Thanks,
TL Team
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